Called Honda on Monday around 10:30 for checking the status on the service & the main reason to know the Bill amount, they informed service supervisor will call in next 5 minutes and update me & the Service supervisor called within 5 minutes, he told servicing and oil change would be done by evening and I can collect the car after 5:30 n regarding the bill amount he told, he will confirm it by afternoon. Told him I am not willing to pick up the car in evening as I need to drive it back to RR nagar and since it’s raining at evening from past 2 days I don’t want car to get dirty so soon after servicing and told I will pick it up Tuesday at 10 AM. Got call around 4:30 at evening and gave me the bill amount. Left side co-driver’s door handle had issues, when after opening the door the handle was not getting back to its original position and it was getting stuck. I had assumed it was the spring issue but there is a plastic hook kind of a thing which had broke, so asked them to replace even that.
I was scheduled to work on Monday night. I left office at 5 in morning and reached home by 6. I had plans of leaving home by 7:30 (to avoid traffic), took a bus to from there to Marathalli and from there to Whitefiled Honda. The Volvo from my place was available at 8 to ITPL so took that one, ranted through the traffic and reached Marathalli by 10, from there took another bus to Mahadevapura n reached Whitefiled Honda by 10:30. At reception entrance met Customer Service Manager and gave the Inventory check list to the receptionist, she asked me to wait in the customer lounge & told service tech would be contacting me in sometime.
The lounge had some changes. AC was working as I was able to feel the cooling and the snacks vending machine was moved out. They had appointed a lady who was offering coffee, tea and water. Waited for about 20 minutes and there was no update… I was feeling very sleepy as I had not slept. I went to reception to check for update and it was crowded, I went out and I hear a humming sound my car was somewhere around and in 2 minutes it entered the gate (as it was parked at the godown). Last time when Ajit had given the car for service they had broken the reverse sensor, so I was well prepared for checking car completely before taking delivery.
Car entered the gate and I noticed something wired near the number plate (It really pissed me off) the guy who got the car directly took it to washing area. I went behind the car to check what has happened, when I went close there was a big scratch, it was like as if someone had heated a metal and rubbed it on the bumper (I was very frustrated & was fuming) the service technician who has collected my car came and told once the tires are cleaned (there was mud stuck to it) lets go for a road test. I asked service tech how did this happen? He was like what? I showed him the scratch and said his. He had no clue, an inventory guy walks in and says this car was supposed to be delivered yesterday and what’s it doing here till now. I don’t know who the hell he was and why he was speaking like that.
I told the service tech I need to speak to the service manager right way, the inventory guy interfered when I was having conversation with service tech & said it might have happened when you left the car (his message hit me very bad) showed him the snaps which I took when I left the car for service and asked him to get the check list and see if the service tech had marked it on the check list. I told the inventory guy to call him manager, by then service tech had called his manager and showed the scratch. Service tech and Manager went a side and then manager came to me and apologized and told they will fix it. Service tech told me not to worry, he will fix it and told me to collect the car in evening, Explained him I need to go home and sleep and report back to work and I can pick it up only tomorrow.
Service tech immediately took the car to the rapid repair boot and called an expert from rapid repair to check how long it will take for getting that scratch fixed, the guy at the body rapid repair told it should be done in 2 hrs. That came shocking to me with lot of questions in mind. Asked the rapid repair guy are you sure you need only 2 hrs? And what if the finishing is not proper and will there be any difference in paint and glow on the car? His answer was simple, he told me there won’t be any change nor it will peel off or there won’t be any change in paint n glow. Also he assured if I am not happy with the job, I can leave the car n go and collect it next day and it will rework on it.
They took the car to rapid repair booth and started the work. I went back to customer lounge with lot of questions. I tried to take a nap but was not able to. We can have a clear view of work shop area from customer lounge, took some snaps from customer lounge. A security was staring at me from work shop area when I was taking snaps. Within 90 minutes they said car was ready, the wanted me to check if it’s proper. When I looked at the car it was like there was no scratch at all, there was no color difference and it was looking great. Checked the tools and other stuffs in car and took the car for test drive.
There are no complaints on the service work on the car, its performing really well and engine is sounding very smooth. I feel car much quicker, AC cooling is good and drive is real smooth. Dropped the service tech at Honda and on way back home I noticed the Subwoofer was not working, they had removed the deck for fixing the AC knob many be that time some connection has got disconnected, will get it checked this weekend. Also Wheel Alignment and balancing needs to be done.
Mods: Please update the 52000 Kms to 61500 Kms on the thread Title