Bad experience with VIPER FFE - Free Flow Exhaust Hello, my long pending review of the VIPER Performance FFE for my Opel Corsa. As most of you are aware I have had a bad experience, and I am only posting this review as a lot of fellow tbhpians have PM'd me requesting for a detailed review. My review is no way a personal attack on Jignesh or his credibility as a tuner, it is purely on this particular piece of FFE I received from the VIPER stables. When things went wrong, Jignesh did try and call me to try and explain. Things were going so bad for me, an explanation would have not helped. After my phone call to Jignesh at the time of installation, I have not answered his calls as I told him, I prefer email communications. He was adamant on Telephonic and I was adamant on emails as I could retain it for my records ( VIPER must have guessed so, hence did not want to communicate through emails). Well, atleast, he did apologise for the bad workmanship in one sentence. But it has upset me a lot and cost me a bomb and left my car un-motorable. My desire for FFE:
I drive an Opel Corsa, ever since, I started bowsing the tbhp site as a Guest, I have been longing to have a FFE. My search for a FFE began March 2009. My corsa engine was sweet, but very sluggish. Eliminating the clogged CAT-CON improved the performance a lot. So, I beleived
a complete FFE would do more good for my car. I was not dreaming to be a racer, just that I wanted rid my car off the sluggishness. I contacted all the tunersin Chennai, Bangalore for a quote etc. The difference btween the quotes would range from 2-6K ! This baffled me. I am hard strapped for
cash and I had to save up for nearly 7 months to be able to afford this FFE
hence, the heavy monetary loss for me now !) Why I chose VIPER:
I read some good feedbacks about the FFE's fabricated by VIPER. I contacted Jignesh for a quote and the price was fixed. This was the cheapest quote I received. 11.5K it was and Viper promised
delivery in a week which sounded very good. The transaction:
I paid VIPER 11.5K through ICICI-ICICI instant transfer on 26th October. VIPER confirmed the payment and assured that he would start the work straight away. The Delay:
I emailed VIPER 3 days later to enquire for an update on the progress. He called me straight back and said that the headers were ready and he was waiting for a friends car so he can fabricate the rest of the parts. He asked me to wait for a further week. Did I have any other option but to oblige? so I agreed. Lot of contradictions arose, which I will discuss at the end of the review.
The delivery was messed around as well and I they played ping-pong with me, I will not get into who was lying, the courier company ( pretend employee spoke to me or genuine I do not know ??!!) or VIPER. Neverthless, I got a call on 16th Nov saying the FFE had arrived and would be delivered same day. That did not happen. SO next day I called up and offered to pick it up myself, which they obliged. There was a slight confusion regarding the pay as I presumed VIPER quoted incl delivery as this was not discussed and VIPER did not tell me that payment was to be made EXTRA. The Installation:
I took it to a exhaust fabricator/installer in Chennai ( name withdrawn on request, PM'd the MOD's the info). This guy is famous in South Chennai and does exhaust work for a lot of A.S.S , BOSCH Service, and couple of
tuners in Chennai. So he knows exhausts well. The headers would just not fit. I called Jignesh, who said he would call back in 5 mins. This did not happen for over 15 minutes and we could not wait further. My installer had already removed the oil filter and balance rod (Jignesh later claimed that the headers would fit in if they had been removed, by point was they were already!) So my installer cut the headers at a point mid way through ( point where 4 converges into 2 ) and later on welded it.
The AC piping behind the radiator would not allow the fitment of the headers. There was too much gap in the 4*2 set up. So, the piping was loosend ( at the cost of losing gas and re-gassing), nudged a bit. The headers then did fit in,but they touch the AC Pipe now.
The FFE was designed in such a way that the exhaust pipes would come underneath the oil sump, touching them. This was unacceptably close to the ground and dangerous.
These were the fitments issues I faced Post Installation:
The installation was done. The car was started and we heard some strange hissing noise. On Close inspection we found out two leaks at the start of the headers (pics posted on thead Automech Vs VIPER). This was a spot
not touched by my installer and so we ere not responsible for it. They were right at the spot where the pipes start from the cylinder head. These were later tocuhed up by my installer and leaks arrested The headers did not come with heat coating. This was not discussed nor mentioned. I presumed by default that like many responsible tuners ( for eg automech ) a protective coating would be given. On starting the car, the heat was intense. Very very hot I must say. In a corsa, the plug wires are relatively closer to the headers. This heat was making my plug wires sticky.
Also, my induction filter was sucking in very hot air . The engine bay was not this hot with the stock headers. Current Situation:
My Car is unmotorable, because it is touching the AC ROD ( bigger gaps in header pipes , being the reason) and use of car will only make holes in both the pipes. Immense heat is making my plug wires sticky and I am worried about the effects of the same Total expense 17K ( incluing 11.5K to VIPER), irony is 17K is what ELECTRA, Chennai wanted to design and FIT !! My View of the Whole things:
VIPER's claim that he first fabricated the headers and a few days later the rest of the system were designed is contradictory as he claimed later in an email that the entire system was done in one day. So, in one day design,
fabrication, installtion to test. So it is only obvious that a few things were over looked in a hurry. This, if it was actually tested or throughly installed on a car before delivery.
If it was tested then they would have faced the same fitment issues ( incl ac-gas/pipe), oil sump etc.The headers would not have sait in the bay without brushing against other components. So his statement that it was tested in a car is hard to beleive.
If it was indeed tested on a car then the leaks would have been easily noted. Pics show that ( have posted on other thread and emailed Jignesh too) the leaks were manufacturing defect, bad workmanship!
I am not complaining about the 22 days taken when only one week delivery was promised. This is not acceptable from a customers point although he had his reasons. Also delivery costs. ( jignesh later said delivery always extra, but this was not mentioned !!)
I did discuss these with Jignesh initially, he rubbished them off. I had been through a lot and spent a lot. The last thing I wanted was to hear that everything was ok repeatedly without any remorse from Jignesh ,when it wasnt ! So i decided not to take his calls and only email.
I deffered posting the review, hoping to get a slight refund of atleast 2-3K for the issues I faced and ending the review stating that a slight refund was given. But I have been ignored totally. Now, I am out of pocket, my car un-motorable.
My advise to others,
Stay away from out of town orders. If things go wrong, then removing, sending it back, waiting, fitting new one is just headache. Get things fabricated and installed by the same person. So you test everything before final payment is made.
I will not comment on how good of a tuner VIPER personally is or Afzal for that matter. I am sure, no calculation involved. Just bending pipes so the headers would sit in engine bay. In my case, even that went wrong !
Also, After showing it to two fabricators in Chennai, it is of their opinion that the making costs of these were under 7K. Iam not debating the price, I agreed to a price and I am not moaning about the profit they made. Just that, they could have given me a slight refund.
Now, I dont have the will to go back stock to use my car Its too much of an exercise.
I am saving up for automech headers. Local tuners dont want to do just the headers. |