[Zappo]

I have a serious suspicion that the M&M service centers up north indulge in pilferage. If a vehicle goes for service with zero issues and comes back suddenly with weak brakes, suspension and multiple other problems and they say everything is worn out I would say a very high chance of parts pilferage exists.

Why I say this? Because I had the unfortunate experience of having to deal with a comparatively larger M&M dealer from up north at the beginning of this year. I saw what he did with my vehicle but could do precious little as I was not physically present. there.

I think if you had enough evidences with you then you should have shaken up the tree, right up to the top.

[IndigoXLGrandDi]

You are already aware of the fact that the dealership is just removing your car's parts and fitting worn out parts. Then you are forced to get the above parts replaced. Whether the "New" Parts are fitted or the Actual Parts removed previously from your car itself are fitted back, God and the dealership knows.
But still you are getting the car repaired/serviced at the dealership.
Can you please elaborate what is stopping you from getting the car repaired/serviced at FNG outside M&M dealership?

If I were you, I would have got the defects rectified outside dealership at FNG. You are paying the dealership for their successful tactics used against you.

You say 144K just for parts. I guess if you would have got the defects rectified at competent FNG, the cost might have been less than 25% of the above figure including parts and labour.

I would advise you to get your car serviced at FNG henceforth to avoid (unnecessary) skyrocket expenses at the dealership.

At the end, it's your money and your choice.

[rugsrags]

Originally Posted by IndigoXLGrandDi

You are already aware of the fact that the dealership is just removing your car's parts and fitting worn out parts.

Oh I think there has been a misunderstanding. The amount quoted was the part cost of items replaced. I ended up paying 65k including service. The service was done earlier for around 15k and so 50k was what I paid for the suspension and brake work. The bill I received had other parts replaced in warranty and the 144k is the total amount for all the parts replaced as stated in the bill.

The car is still under warranty as I had bought extended warranty. It's covered till 2018 and 150k Kms which is pretty generous. Hence I'm not getting it repaired out of the dealership service centre. And post my mails I haven't been charged any more and is all being covered under warranty. Hence Iv been wondering how Mahindra is making any money on the Rexton!

Originally Posted by Zappo

I have a serious suspicion that the M&M service centers up north indulge in pilferage. If a vehicle goes for service with zero issues and comes back suddenly with weak brakes, suspension and multiple other problems and they say everything is worn out I would say a very high chance of parts pilferage exists.

Well one can't fight the dealership and you're in their hands once your vehicle enters the workshop.

I did shake the tree quite a bit but surprisingly this time I unfortunately had a company representative who pretty much hinted at me rattling the tree only because of the amount being high for the repairs. Hence I paid the amount right then and there as i don't need a lesson on me doing something to save on the bill by anybody least of all a sympathetic towards the dealership company rep. This was despite the dealership service manager himself telling me that he has asked the company to change the discs of the brake atleast in warranty as it was a fault of the dealership in not diagnosing the issue in the previous service.

[rugsrags]

After driving for a while today i must say the job has been done totally to my satisfaction. The car is now driving just the way it was when i had bought it. Infact i think its driving even better since the throttle response is much improved post the modification under warranty that had been done earlier on and now the recall for the driveshaft has resulted in better power being put on the road. The steering is now tighter and finally the omnipresent vagueness at the straight ahead position has now been addressed.

All in all 82500kms done and at this stage the car is driving even better than new!!

[rugsrags]

84.5k kms update. The car is back at the service centre with the notorious vacuum modulator noise cropping up again. Post all the previous work the mileage has gone down by a bit and I have asked for that to be diagnosed as well and the rear shocker is making a little noise on going over speed-breakers with some load at the back. The driver door handle has gone kaput from the inside so had to roll down the window to get the door open.
Will update once the vehicle comes back on how well these issues have been resolved.

[Trojan]

Must say it is really incredible to read all the issues that you all have faced with the vehicle.

All this for such an expensive and 'premium' car. Does the novelty factor still hold?

If we put together all the issues faced by you guys, I think more or less 60/70% of the car has been replaced under warranty and there is scope of change for the remaining 30/40% as well provided you fight as hard.

What on earth are they charging ++20 Lakhs for??!!

It is too bad that our judicial system is not suit friendly, boy Mahindra you would have cried your way to the bank settling all this.

I really hope that all these issues get sorted and you guys get some peace of mind and enjoy the vehicle for what its worth.

Cheers!
SD

[rugsrags]

Originally Posted by Trojan

Must say it is really incredible to read all the issues that you all have faced with the vehicle.

All this for such an expensive and 'premium' car. Does the novelty factor still hold?


Cheers!
SD

The novelty factor was atleast for me never the reason for me to have bought this. Attitude of toyota and experience of owning scorpios back to back was. The issues that i'v faced have been quickly sorted is the only icing on an otherwise dirty cake since one must argue that the issues shouldn't be there in the first place.

The car is back now after spending a night at the dealers. Too early to say if everything is sorted yet. Will be going on a 1000 km roundtrip soon will update status post that.

[Trojan]

Originally Posted by rugsrags

The novelty factor was atleast for me never the reason for me to have bought this. Attitude of toyota and experience of owning scorpios back to back was. The issues that i'v faced have been quickly sorted is the only icing on an otherwise dirty cake since one must argue that the issues shouldn't be there in the first place.

The car is back now after spending a night at the dealers. Too early to say if everything is sorted yet. Will be going on a 1000 km roundtrip soon will update status post that.

Hi Rugsrags,

By novelty I meant not just having a different brand/car but having paid a price which is definitely higher, one would expect the car to function well without having to visit the service station apart from regular servicing.
It is not about having sorted out the issue but why are there such issues in the first place.

Enjoy your trip.

Cheers,
SD

[IndigoXLGrandDi]

Its the dealerships and ASSs that milk the innocent customers and make money. In most of cases the Manufacturers are unaware of these practices of dealerships and ASSs. Sometimes even after complaining to higher authorities (Management) of MFRS, not much effect is seen on Dealerships and ASSs.

The dealerships and ASSs have many overhead costs apart from the "Desired Profit Margin (Exact Amount is NOT Disclosed) which need to be Recovered from some one (Read Customers)
So I am not surprised of such behaviours at the Dealerships and Authorised Service Centres.
I Don't leave our cars unattended at Any Workshop especially Dealership and ASSs.

[rugsrags]

87.5k kms update....
The car is back at the service centre for replacement of the inside door handle cable. It wasn't in stock and though it was express couriered I was out of country for a while and couldn't send the car in for the necessary repair earlier.
There are still a lot many squeaks and rattles in the car especially the rear seat bench which is a minor irritant but considering the condition of roads it is i guess expected.
The vacuum modulator noise is back. This will probably be the fourth replacement. Wonder why they don't come up with a permanent solution to it. I don't know the functionality of it but considering how much it costs the company to keep replacing i'm surprised at how complacent they are for this issue. The only icing is that for all these trips to the workshop the car is picked up and dropped off from my house and nothing is charged to me as all these issues are covered under warranty. Ofcourse the time and diesel cost is borne by me especially since the service centre is a good 30 odd kms from my house one way.
In other news the OE battery is reaching the end of its life and i'm not surprised that the model of the battery isn't available in the market anywhere. Have been on the hunt for the past 10-12 days now and finally spoke to exide company head for my city and have been told that it'll be arranged in 2-3 days more.
One of the tyres has developed a cut on the inside wall and no prizes for guessing... a replacement is nowhere to be found...again been pestering the MRF fast service centre here for a replacement and following up since the past 15 days and a tyre has finally been located and should be available in a day or two!!
With the endeavour and fortuner now in the market the itch to exchange this exclusive steed of mine is increasing by the day and the niggles are only adding fuel to fire.

[rugsrags]

Ok so the itch has died down quickly enough. The confusion prevailing and the fact that even having money in the pocket and yet feeling penniless the last two days has definitely dampened the mood a bit (I stay where electronic money ain't very popular yet). Ofcourse the car being returned again with issues sorted for a bit has definitely helped in the mood change too.
All squeaks rattles pretty much gone the only issue still remaining is the infrequent modulator noise and the fact that the part for the door handle that was express couriered turned out to be a wrong part that arrived but some indian 'jugged' later atleast they have the handle working.
Battery still not arrived and the tyre even though arrived hasn't been changed since the company outlet has requested me to come tomorrow in the wake of all the confusion all around.

[rugsrags]

Well the tyre has been finally changed. Also happy to report that it qualified for manufacturing defect and MRF covered it under warranty. Just charged Rs.1800/- against the usage/tread depth and swapped the new tyre in place instead.
The battery has been replaced too thanks to the intervention of the exide company and their quick resolution of arranging the battery.
Post the battery change the pickup has improved :/ and the lights etc. seem more brighter. Could it be the ECU or electronics weren't getting the required voltage and was thus affecting the response? I don't know the reason but the car is definitely driving a little better than before.

[rugsrags]

90000 kms update
The car is now due for its 90k service which is scheduled for tomorrow. The only recurring issue back now is the vacuum modulator noise!! Again!! Apart from that the car is running pretty well. Infact just got back from a 1200 km trip and the car performed flawlessly. The tyres are holding out well even though i think the MRF's aren't as durable as the Hankook's it came with. The tread seems to be wearing out faster viz the originals but then that's just my perception.
The only other issue is the mileage which has dropped a bit to 9-9.5 kmpl as opposed to 10-10.5 which i continually got earlier.

[.anshuman]

My friend has finally got rid of his Rexton RX5, he is a happy man! He is planning for a V-Cross now.

A video in memory of the car:

https://www.youtube.com/watch?v=5VQtxp9BHkI&t=2s

[rugsrags]

Originally Posted by .anshuman

My friend has finally got rid of his Rexton RX5, he is a happy man! He is planning for a V-Cross now.

A video in memory of the car:

https://www.Youtube.com/watch?v=5VQtxp9BHkI&t=2s

Ahh well... he did have a forgettable experience with his car. I'm sure he's a happy man though i doubt he would be happy withthe amount he must have received for his car. Wonder how the resale is because i haven't found any takers for it here.

Iv crossed 95k kms in my car now and the only point worth mentioning is that it still drives surprisingly how it did at the start. No rattles or squeaks at all...the leather on the seats is holding up very very well...there is no fade in plastics or anything of the sort. It drives with the same solidity and the usual niggles (aka the vacuum modulator noise) are omnipresent and no new issues have cropped up at all. *touchwood*

The only show of the kms done by the car show in a couple of dings on the bodywork (very very few) and maybe if you look closely then the tread of the tyres especially since one of the tyres is new in comparison to the other three.

Even now if someone sits in the car for the first time he comes out with full praise of the car and a surprised look on his face. That expression changes even further when i mention the service costs involved.

Its a pity that mistubishi with their minuscule dealership network and an ageing product still feature in all the polls and comparisons and even the more elusive chevy trailblazer is mentioned while the Rexton is always sidelined with no mention at all. Just shows that the brand and not the product is the king in the Indian market. Also Mahindra hasn't managed marketing it as well as they should have.

Most of the issues that atleast i have faced are things that could go wrong with almost any car and truth be told there has been no major breakdown which could have left me stranded in all these kms which says a lot since i personally faced major issues in the run up to these many kms in all my cars (honda civic- clutch plate gave up all of a sudden when taking delivery from the workshop after its 80k kms service, accord gearbox jerking started at just 40k kms, octavia water pump failure at 36k kms which left me stranded on the highway, honda city rattling from dashboard from 10-12k kms onwards in my first city and the dashboard rattles in the pre faclifted city that i just picked up a few months back from the first 300 kms only and its currently just done 500 kms!! Clutch plate change in my verna at just 20k kms changed under warranty due to manufacturing defect and the average i got for those 20k kms was only 9-10 and had to visit hyundai repeatedly since i couldn't understand the issue and was always told by hyundai that in real world that's what id get. Post the change over the same driving cycle i'm getting a regular 15-17 kmpl! Even my toyota camry (previous generation) gave me issues of the steering switches that stopped working at just 35k kms which could never be changed as the parts weren't in stock!!) And i could go on and on so i'll just end with the point that i guess i'm happy that i have a Rexton which again is the only vehicle i have that is covered by 2 more years and 55k kms more warranty too!!!!