Hey guys I can finally say that all the problems in my car have been solved. This has happened after a lot of argument with the dealership from where I purchased the car and the regional office. I finally have my warranty back and I have changed the service station after a very bad experience with the customer care manager of Kiran motors. This is the following conversation that happened:
Me: The suspension is again having sounds and I am getting error codes. Further when I had given my car the last time there was sound coming only from the front. Now there are new noises coming from the rear suspension. Also, there is insane amounts of voltage fluctuation.
(What happened after this completely blew me away. For a second I thought I was in a Skoda or VW service center.)
CCM: Sir, I am fed up of your car
It is increasing my revisits unnecessarily. I don't know why the GM took the decision to shift the case to the main service station.
Me: It is not my fault that the car is failing. It has had more than 30 visits in 12 months which equates to more than 2 vists per month each lasting for 3-4 days which means that the car is more with the service station and less with me.
CCM: Sir, if you want I will open the rear suspension but I DON'T KNOW how to repair it. If you want keep the car here only and if Maruti asks I will tell I don't know how to solve it. They will only deal with it.
Furious with this reply I got the car out of there and took it home.
Next day I contacted the RO and told them that I do not wish to send my car anymore to that dealership and I would send it only to Nanda Automobiles which is 25 kms away from house but I trust them.
After a conference call with the GM and the RO it was finally agreed that the dealership from where I purchased the car will pay for all parts and labour expenses that should be covered under warranty till my warranty expires.
Now the brighter side of things come up. The service center manager of Nanda Automobiles was keen on solving the problems and assured me that all problems will be taken care of. He and his team started tackling problems one by one. Here goes:
Problem: Rear and front suspension noise
Solution: front right suspension kit is kaput and needs replacement also rear suspension linkages have also got play. All parts ordered out of warranty total cost about 6k.
Problem: voltage fluctuation
Solution: there was a lot of debate on what the reason can be. We tested the battery, the alternator and the wiring but all tested ok. Finally one day they found a faulty wire which had rusted from the inside due to poor insuation. They changed that wire and voila the problem is solved. The car is still under observation though.
Problem: front left power window noise
Solution: They knew that the previous ASC made multiple attempts of lubricating it and solving the problem. Finally it was decided that the motor needs to be changed under warranty. It has been ordered and fitted.
Problem: Clutch Judder
Solution: Well, the ASC manager was honest enough to tell me that this was because the car was standing for a long time without any use which has made the teeth on the pressure plate hard causing the judder and stalling. He said that there are only 2 solutions one is replacing the entire clutch out of warranty which would cost about 25k, the second solution would be to remove the clutch and dip it in gear oil for 3 days which might show some improvement though not 100%. I have to still see if this has worked.
The car is at the service center since 20th of june. The car is waiting for parts since some aren't available even with Maruti and need to be freshly imported. I am expecting to take the car home by the end of this week.
I am quiet happy with the attitude of the new service station and their constant updates on the status of the car. Also, this is the first time I saw the floor manager telling other workers to handle the car carefully as it costs a fair bit. Only if this could have happened a bit earlier but oh well better late the never