Booked Alto Xcite for my cousin yesterday - Ecru beige. Delivery expected on 21-Oct-09. Shopping experience was not the best - considering that sales guys were more keen to sell Alto Lxi than Xcite.
Kalyani on mysore road was dealing with my cousin in very nice way till I entered the scene like a villain. Sales guy had added a long list for my cousin to buy. I literally threw away sales guy's list of accessories proposed like after sales power windows, spoiler etc., Once I asked for xcite and stuck to decision to buy xcite - he was totally disinterested and told if we need that car we better book same day (without looking at car nor his inventory/shipment). All other freebies promised with alto lxi (like sun film, body cover, steering grip) were not valid on xcite. We walked out as we thought we will deliberate a bit and shop around a little more.
On my recommendation we went to mandovi (I had bought my zen in 2001 from them).
Sales folks who first attended had never heard of Alto xcite. Then we made few phone calls to get hold of known/good/reputed sales guy there. He came in - and he knew there was a new car in market with original manager signed price tag of the car in his hand. It was yet to get into their consolidated price list. No brochures or any further info other than price and name of car which we anyway knew. No freebies whatsoever. Only company offered 15k discount with corporate discount of 2k.
Sales guy literally shooed us away once we started talking about booking / delivery date of alto xcite. As I was walking out I mentioned to the sales rep - mandovi had changed a lot from the days of my dealing with them, as he did not even bother to get our numbers/names to follow up. In fact, whole experience of about 15mins in mandovi was quite hilarious that me and my cousin were fuming and laughing at same time.
Next, walked into Kalyani on bannerghatta road, stunned by the sales rep and GM there who not only spoke to us nicely, provided brochures and other details of car - but also confirmed number of cars in transit and when delivery can be expected. Usual freebies with sunfilm (lumar), steering grip, body cover were promised with possible delivery date of 21st Oct (may vary by a day or two if truck doesnt arrive on time due to floods or any other unavoidable circumstance). overall good buying experience.
But even after all that (while my cousin is happy dreaming about his new car) - I am still fuming about Mandovi guy. I mean, sales guy just cannot deal with customer like that.
Make : Maruti
Model : Alto
Variant : Xcite
Fuel : Petrol
Booking Date : Monday, 13th October 2009
Color : Ecru biege
Expected Delivery Date : 21-Oct
Dealer & City : Kalyani, Bannerghatta Road, bangalore
Freebies : Floor mats, idol, perfume, steering grip, body cover, sun film (lumar) |