3 major reasons why Zoomcar is so horrible

It is a crime to expect good vehicles from them and if you get a bad one, guess what, it is your responsibility to fix it.

BHPian Pam81 recently shared this with other enthusiasts.

I have had terrible experiences with ZoomCar and Revv. Not using them for 9 months now and will never use them. Scam and really stupid business model where zero respect for customers.

Zoom is the most horrible one!

First

No real customer service. Amazon's business model inspired them and so, they never own any cars now but tweak the legal system's loophole and generate a contract of lease between the rental customer & participating private car owner. So, very lean customer care (less expense for Zoom) and no real spend on car's health.

Second

Since they don't own the car, you are in luck & GOD's mercy in finding a car that is clean, well-maintained and devoid of problems. It all depends on the private car owner's behavior. Most of these car owners (not all but the majority of them) like to provide continuous availability to Zoom car since they do not schedule but Zoom car does (just like OLA / Uber to the drivers). They (private car owners) need to take a firm decision to pull the car out of the schedule to inspect & determine if it needs service.

In reality, they do not even take a look until there's a need to use the car for themselves. So, 90% of the time, expect the car interiors to be dirty or at the mercy of the previous renter. If the previous renter found the car dirty beyond his / her tolerance, why would they bother to clean it up before they return it, plus that is like extra on their part within the rental time for which they are paying the money.

Third

If you experience issues with the car, during the time of your rental, expect no help from anyone but all by yourself. It is tough to catch either Zoomcar customer care or the owner of the car. Even if you are successful in contacting either of them, expect a cool answer of, "Sir, please take the car to a nearby workshop and fix it at your expense and Zoom will reimburse you against the bill". This is the funniest part. The car owner rents out without worrying about the car and Zoom never bothers anyway if it happens to be a bad day for you, please fix the car as if you would do for your own car.

With all these, Zoom put all the risk on you because you wanted the car. So, it is a crime to expect good cars from Zoom and if you get a bad one, guess what, it is your responsibility to fix it because when you are in the middle of your rental time, there's nothing else you could do. They won't cancel your booking for such reasons. As soon as you agree to take the car, there's no cancellation of booking is possible. Thank GOD, they are in India where customers are a joke.

Now Revv:

They have staff and try to do their bit to keep the cars on their own but sadly their execution is a hit or a miss. I booked them for 4, ended up using them 2 times and cancelled 2 times due to their issue of not being able to give me the booked car. For both cancellations, they gave me a full refund.

My only saving grace is Orix-backed My Choize. Lengthy procedures, lots of paperwork but cars are reasonably well maintained and you get good customer support. Used them 3 times now and all along no troubles at all.

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