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Few issues with my 2023 Safari even the service centre couldn't fix

12th March 2024, 15:30 by Utkarsh Chaudhary

To prove their point, they had me sit in different Tata Safaris and Harriers to tell me they could not help and that it was an issue with the SUV itself.

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I recently had my first service at the Luxon service centre, which is one hour away from my home, and I was 90% satisfied. The remaining 10% doesn’t really count as they apologised for their minor mistakes and tried to correct them.

I had a list of 11 issues in my notes, all of which were heard and addressed by them. Not all of them got fixed, as these issues are… inevitable because it’s a Tata? Let’s just say that. I was super happy with Luxon's service.

Anyway, the alignment of my fog lamps was wrong, and it took some time but they corrected it. I had some issues with panel gaps but they weren’t concerning and they told me there’s literally nothing the service centre people can do to correct it as that’s factory fit and finish. They can only work on it if there’s an accident or insurance claim which personally made sense to me. 90% of my issues were related to the software. It was updated but I still face them often. Again, what can they do about it as Tata is responsible for their software..

Moisture was getting trapped inside my rear connecting DRL, but it will be replaced under warranty. The part arrived a week ago; I just haven’t had the time to get it fixed. I will have it done in a couple of days. Whenever the DRL fills with droplets, it stops working and returns to normal once it dries up.

I don’t think anybody noticed, but there’s a super weird and annoying humming sound from the roof ambient light. This took a lot of time to diagnose as I just mentioned to them that there’s a humming noise when the vehicle is on, more noticeable when the AC and engine are off. To prove their point, they had me sit in different Safaris and Harriers to tell me they could not help; it was an issue with the car itself. So now I drive with the roof ambient light turned off.

FAQ for me: What’s the fuel economy?

I recently went on a short road trip, and the iRA showed 17 consistently. I can vouch for that as I only fill full tank during a fuel stop. Now, when it’s only city driving, it’s a different story; I get 8-12. The iRA App also shows the exact percentage of fuel left in the tank, so I am assuming its calculations are better than the one on MID, which tends to stick towards 11-12.

I love the turbo whistle it makes. I would have been so disappointed in myself if I had gotten my Hycross/Invicto delivered to me before the Safari. Driving on twisty curved roads with a 19-inch monocoque equipped with EPS was blissful. The economy mentioned below includes all kinds of terrain and drive selector modes with a total of 5 people and luggage for 3 days; it's a mix of city, highway, uphill, downhill, off-road, etc.

I faced a lot of software-related issues during my trip. Tata really needs to do something about it first before trying to fix their service network. My car pretended to break down in the middle of nowhere. The gear showed ‘F’ with almost all the warning lights lit up. I should have taken a picture! But it was fixed with a simple restart and it never showed up again.

I really missed Lane keep assist during my trip to Tamil Nadu. I am not even sure I will get to use it on a proper expressway as I am thinking of moving back to Dubai next month.

Here is my most favourite picture from the trip: