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Old 20th April 2009, 20:51   #1456
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Hi GTO,

How was the meeting initiated ? Have they been in touch with you, The meeting does seem like it was arranged in advance with all three of you being at one place.

How did they come around to meeting you guys ?

Cheers
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Old 20th April 2009, 20:55   #1457
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Holy hell! Never thought this would happen. Haven't been keeping up with this topic lately due to bad health, but wow. Amazing to see a company the size of Skoda being bent and brought down to face the music.

Great work everyone!
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Old 20th April 2009, 21:36   #1458
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The power of the Internet, Ladies and Gentlemen.

I raise a glass of pure mango nectar in T-BHP's name
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Old 20th April 2009, 21:38   #1459
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And I a glass of tender coconut water Cheers
GTO, just curious , what about the alleged 'Instigation'

Last edited by greenhorn : 20th April 2009 at 21:39.
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Old 20th April 2009, 21:45   #1460
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great work if they are really serious let them solve harishs case first ASP
only then we can believe them
hes the reason for this thread and it will be only fair to close this thread when they settle his case to his satisfaction
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Old 20th April 2009, 21:54   #1461
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That's indeed a great work from your guys! Keep up the great work and motto to make the customers happy is really great.

Bottom line we need to see how the Skoda management is going bring in the changes in their after sales service in the near future.
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Old 20th April 2009, 22:41   #1462
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Quote:
Originally Posted by GTO View Post
*UPDATE*

The Senior management of Skoda came down to meet with three of Team-BHP's Moderators (GTO, Navin & Rehaan) in order to discuss the reported issues with Skoda’s after-sales service. We were pleasantly surprised to see Mr. Thomas Kuehl (Member, Board of Directors, Skoda India), present for the meeting as well. Mr. Detlef Roemhild (GM, After Sales) - along with other members of the Skoda team were also present to hear what we had to say.
So they are not going to sue you now? Did you happen to mention that sacking their PR department might be good for them

Seriously... This is great news, and a monument to what you guys and this forum do for Indian motorists.
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Old 20th April 2009, 22:47   #1463
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Quote:
Originally Posted by lancer_rit View Post
....BTW, did you ask for a 'clarification' post on SkodaCorporate's threat to team-bhp ? I mean this is the least they should do to start a turnaround!....
Quote:
Originally Posted by greenhorn View Post
....just curious , what about the alleged 'Instigation'...
Rather than us being the middle-men, they are welcome to make any clarifications directly to our members and readers on this public thread themselves.

The Skoda Corporate member account is fully functional on Team-BHP and we have encouraged them to use it.


Quote:
Originally Posted by narayan View Post
Good first step from SKODA - needs to be followed up with a lot of action and trust me , its going to take an IRON FIST to fix this within a large organisation - but better late than never
I absolutely agree.


Quote:
Originally Posted by HappyWheels View Post
....Unless we know what they 'talked', how will we know if they have 'walked' it?
HappyWheels,

We did not go into the specifics of how they plan to fix this - all we care about are the actual results.

We all already know what the walk is -- better after sales service and long-term customer satisfaction.

Team-BHP is a collective mirror for the consumers and their honest opinions will be reflected here. This is our voice, and this is the only talk that is important!


Quote:
Originally Posted by mmmjgm View Post
....How was the meeting initiated ? Have they been in touch with you, The meeting does seem like it was arranged in advance with all three of you being at one place....
Mmmjgm,

A representative contacted us on behalf of Skoda early last week, requesting a meeting. After they put forth their agenda and the people who would be present - we agreed to meet.

cya
R
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Old 20th April 2009, 22:59   #1464
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This is indeed great news. Nice to see some concrete steps being worked out by Skoda.

GTO ,Rehaan , Navin and all the other mods - Hats of to your patience and efforts to make the Indian customer heard.

And congratulation to all Team-BHPians . this is indeed a collective effort and wishes of the people part of this wonderful TEAM.

One thing that will stand out is the fact that if there is a serious concern voiced on TBHP the industry will stand up to take notice and understand that the members of this forum will give them good feeback to work on.

Who needs those expensive market surveys , have a look at Teambhp and you will have some genuine facts and figures that no Market research firm will give you.
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Old 20th April 2009, 23:29   #1465
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Quote:
Originally Posted by ImmortalZ View Post
I raise a glass of pure mango nectar in T-BHP's name
Quote:
Originally Posted by greenhorn View Post
And I a glass of tender coconut water Cheers
both of you, prepare to be 'instigated' for stealing my drink ideas while I finish my grape juice.
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Old 20th April 2009, 23:40   #1466
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Skoda people speaking to the mods proves that T-BHP has had it's impact on them clearly!
Good to know that they initiated the talks. We would like to know what was the response from Skoda and what steps they are going to take against their erring dealers.

Quote:
The Skoda Corporate member account is fully functional on Team-BHP and we have encouraged them to use it.
The post count has not increased beyond 6. BTW, what about the instigation? What did they say about this?
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Old 20th April 2009, 23:41   #1467
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Great Job.
Hats off to Team-Bhp team and the members to make this happen.
Hope the talk makes some difference to the A.S.S of Skoda ( again just hoping)
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Old 20th April 2009, 23:53   #1468
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What was their reaction to the posts made by Meghna? How do they justify it?

Good work guys, that was one of those days that makes coming to this site worth wile.
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Old 21st April 2009, 00:05   #1469
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Guy great news you've bought in!! Probably a ray of hope for the diminishing SKODA INDIA image I must say!!

Do keep up the good work!!

Cheers

ram.west
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Old 21st April 2009, 01:17   #1470
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Quote:
Originally Posted by Rehaan View Post

A representative contacted us on behalf of Skoda early last week, requesting a meeting. After they put forth their agenda and the people who would be present - we agreed to meet.
So you guys went well prepared, with a presentation slide deck?
Great job form all, hope our spineless AutoMags get some energy from T-BHP.
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