3rd Free Servicing of Cara Mia Fiat Linea Quote:
Originally Posted by J.Ravi Yesterday [21 Nov 2010], cara mia Fiat Linea had her second free servicing done at Concorde Motors [India] Limited, Mysore Road, Bangalore. I gave a rating of 9 out 10 in the response form, deducting 1 point towards delay due to washing and cleaning. |
* Today, my Linea had her third free servicing done at Concorde Motors, Mysore Road, Bangalore. This time, I have given 10 out of 10 in the initial feedback form given to me as there was no excuse to deduct rating.
* I found a total change in the approach of Concorde Motors. They are taking our feedback really serious. As soon I reported there in my Linea, the SA greeted me and showed me the feedback given by me in November 2010 during the second free service. He explained to me the about reasons for the delay caused for washing.
* Concorde Motors/Tata Motors are also following our ownership threads in Team-BHP. The SA referred to my photographs taken during AC upgradation [which were taken with their permission only, anyway] published in this thread and requested me not to take photographs within the service centre as the service team was directed to follow the rules. I assured him that was a special occasion and no more photographs.
* I insisted on 4-litre can of Selenia K engine oil instead of loose oil, but it was not available in cans. Only loose engine oil was available. So, I told the SA to go ahead and settled down at the customer lounge browsing through today's newspapers. Later, the SA came and requested me to witness the oil change as I did last time. I was hesitant, but he encouraged me to go to the service bay and watch the engine oil replacement, which I did.
* The mechanic and SA confirmed that the brake pads would last for another 10,000 km and nothing to worry.
* Here are the details of work done and consumables/parts replaced:
* The SA and self went for a trial drive and I found my Linea better. Later, my Linea was sent for wash. It was ready by 2:30 pm. I paid the bill, completed the initial feedback form, thanked the service team [Somu and Chetan] and drove out in my Linea at 2:50 pm.
* I am fully satisfied with the servicing rendered by Concorde Motors, Mysore Road, Bangalore. 
Last edited by J.Ravi : 23rd June 2011 at 17:54.
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