Dell laptop service

Zappo · 5th January 2009, 14:06

For all of you guys with Dell comps, if you need a part for your comp try to first locate a friend/acquaintance whatsoever who works in Dell. Its worth the effort. The employees get the same parts/components at huuuuge discounts.

Recently one of my colleagues Dell lappy had a conked out battery as it won't charge any more. The original replacement was coming in for almost 9000 bucks with b&w. The gray market stuff was costing him around 6-6.5 thou. The non-Dell approved batteries are also available in the gray market which apparently "chaltaa hai". These cost around 4.5k. Ultimately he procured the battery through another colleague's spouse who works for Dell. It costed him only 3.5k!!! Yes... that much of a difference. What was originally quoted at 9k for the customer came in only for 3.5k by the employee route.

abhibh · 5th January 2009, 15:08

Quote:

Originally Posted by abhinav.gupta88

Thanks Ishan Ji.
My Battery aint charging and also when i type, automatically the cursor goes off location.

The cursor going off location is common problem with laptops now days. The touch pad location is such that when you are typing the cursor moves.

abhinav.gupta88 · 5th January 2009, 15:16

No it was some issue with the driver.
Solved within 10 mins

As for the battery, the adapter is faulty and i have received a call from dell that i will get my new adapter by tomorrow.
Hats off to Dell./

diabloo · 5th January 2009, 15:21

Quote:

Originally Posted by abhibh

The cursor going off location is common problem with laptops now days.

Quote:

Originally Posted by abhinav.gupta88

No it was some issue with the driver.
Solved within 10 mins

What is the solution? It will help abhibh & everybody.

abhinav.gupta88 · 5th January 2009, 15:30

Go to > support.ap.dell.com
Then there will be drivers
Under Drivers, enter service tag no. and download the input driver for your touchpad.
Run the exe file, it will be extracted to c:/dell/drivers by default.
Run the setup and restart the laptop.

EDIT : If you are not able to download that particular file ( for XPS 1330 - as that download is not working currently.) PM ME i can send the direct link to that file.

fash_1 · 5th January 2009, 16:38

Very nice to hear about Dell's service. More so as i'm planning on a Studio 14/15 in a couple of months.

abhibh · 5th January 2009, 17:16

Thanks Abhinav. I have downloaded and installed the drivers for my laptop now. I will report back in couple of days how it all goes.

given2fly · 5th January 2009, 18:17

The only problem with the Dell laptops were their image of a business laptop & being bulky & ugly. But with the new range coming out these days, Dell may as well be the most exotic Laptop vendor after Apple.

Apart from that, this laptop part replacement policy applies even to the ones sold in chor bazaar as they only ask for the service tag (know it from a story heard through friends). They surely rock and deserve to be treated as the best wintel laptop vendors.

GTO - Touring · 5th January 2009, 18:56

I can personally vouch for Dells service in India. Terming it as outstanding is not an exaggeration. I am also a fan of their user-friendly build-your-own computer website. Great pricing.

IBMs service, on the other hand, has deteriorated to the bottom of the pit. My entire office uses IBM / Lenovo and things got so bad (in time & quality) that we finally had to opt for a third party vendor. At OUR cost, even though many computers were still under a 3 year company warranty. Offices simply cannot afford any downtime!

harry10 · 5th January 2009, 19:12

Bit

Does anyone has any info where to get a Sony Vaio battery in discounted price?
At Sony they are quoting it for 10k which to me is tad expensive. Any info guys?
My bad luck when i got the Vaio, Dell was not so easily available here

StarScream · 5th January 2009, 19:55

I've had a good experience with Dell phone support. My brother-in-law's laptop packed up. The OS got corrupted because of viruses. He was in Canada and I was visiting. The machine did not come with an OS CD with which we could format the drive and reload the software. So we called phone support and the call came to Gurgaon. The tech there walked us through diagnostics and how to reload the OS - a copy is stored on the machine. Within the hour we had the laptop up and running again. The machine was out of warranty but they took no charge.

SirAlec · 5th January 2009, 22:47

Dell Toll free (its for XPS i guess)

1800-425-2066

SirAlec · 5th January 2009, 22:49

Quote:

Originally Posted by harry10

Bit

Does anyone has any info where to get a Sony Vaio battery in discounted price?
At Sony they are quoting it for 10k which to me is tad expensive. Any info guys?
My bad luck when i got the Vaio, Dell was not so easily available here

Or call neeraj sharma @ 9312653141, he owns a small laptop repair centre in nehru place. A reliable guy. you can give my reference (Kenden, from cyberdyne systems)
I got original lenovo one for a friend @ 4900 with a year warranty. Lenovo showroom was charging 6900/-.

brar · 5th January 2009, 23:01

Does dell provide free service and part replacement under warranty for laptops bought in USA and canada here in india?

iraghava · 6th January 2009, 00:09

Depends on whether the laptops have international warranty or not.

5th January 2009, 14:06	#16
Zappo Team-BHP Support Join Date: Oct 2005 Location: Hyderabad Posts: 5,922 Thanked: 2,699 Times	For all of you guys with Dell comps, if you need a part for your comp try to first locate a friend/acquaintance whatsoever who works in Dell. Its worth the effort. The employees get the same parts/components at huuuuge discounts. Recently one of my colleagues Dell lappy had a conked out battery as it won't charge any more. The original replacement was coming in for almost 9000 bucks with b&w. The gray market stuff was costing him around 6-6.5 thou. The non-Dell approved batteries are also available in the gray market which apparently "chaltaa hai". These cost around 4.5k. Ultimately he procured the battery through another colleague's spouse who works for Dell. It costed him only 3.5k!!! Yes... that much of a difference. What was originally quoted at 9k for the customer came in only for 3.5k by the employee route.
	() Thanks

5th January 2009, 15:16	#18
abhinav.gupta88 Senior - BHPian Join Date: Sep 2007 Location: Delhi , India Posts: 4,092 Thanked: 325 Times View My Garage	No it was some issue with the driver. Solved within 10 mins As for the battery, the adapter is faulty and i have received a call from dell that i will get my new adapter by tomorrow. Hats off to Dell./
	() Thanks

5th January 2009, 15:30	#20
abhinav.gupta88 Senior - BHPian Join Date: Sep 2007 Location: Delhi , India Posts: 4,092 Thanked: 325 Times View My Garage	Go to > support.ap.dell.com Then there will be drivers Under Drivers, enter service tag no. and download the input driver for your touchpad. Run the exe file, it will be extracted to c:/dell/drivers by default. Run the setup and restart the laptop. EDIT : If you are not able to download that particular file ( for XPS 1330 - as that download is not working currently.) PM ME i can send the direct link to that file. Last edited by abhinav.gupta88 : 5th January 2009 at 15:36.
	() Thanks

5th January 2009, 16:38	#21
fash_1 BHPian Join Date: Jan 2005 Location: B'lore / Trichy Posts: 230 Thanked: 84 Times View My Garage	Very nice to hear about Dell's service. More so as i'm planning on a Studio 14/15 in a couple of months.
	() Thanks

5th January 2009, 17:16	#22
abhibh Senior - BHPian Join Date: Sep 2005 Location: Back in the HOOD near you! Posts: 2,768 Thanked: 39 Times	Thanks Abhinav. I have downloaded and installed the drivers for my laptop now. I will report back in couple of days how it all goes.
	() Thanks

5th January 2009, 18:17	#23
given2fly BHPian Join Date: Oct 2007 Location: Pune Posts: 213 Thanked: 0 Times	The only problem with the Dell laptops were their image of a business laptop & being bulky & ugly. But with the new range coming out these days, Dell may as well be the most exotic Laptop vendor after Apple. Apart from that, this laptop part replacement policy applies even to the ones sold in chor bazaar as they only ask for the service tag (know it from a story heard through friends). They surely rock and deserve to be treated as the best wintel laptop vendors.
	() Thanks

5th January 2009, 18:56	#24
GTO - Touring BHPian Join Date: Aug 2004 Location: Mumbai Posts: 710 Thanked: 54 Times	I can personally vouch for Dells service in India. Terming it as outstanding is not an exaggeration. I am also a fan of their user-friendly build-your-own computer website. Great pricing. IBMs service, on the other hand, has deteriorated to the bottom of the pit. My entire office uses IBM / Lenovo and things got so bad (in time & quality) that we finally had to opt for a third party vendor. At OUR cost, even though many computers were still under a 3 year company warranty. Offices simply cannot afford any downtime!
	() Thanks

5th January 2009, 19:12	#25
harry10 Senior - BHPian Join Date: Jul 2008 Location: Faridabad/Delhi Posts: 2,713 Thanked: 3,628 Times View My Garage	Bit Does anyone has any info where to get a Sony Vaio battery in discounted price? At Sony they are quoting it for 10k which to me is tad expensive. Any info guys? My bad luck when i got the Vaio, Dell was not so easily available here Last edited by harry10 : 5th January 2009 at 19:13.
	() Thanks

5th January 2009, 19:55	#26
StarScream Senior - BHPian Join Date: Nov 2007 Location: Noida/Delhi Posts: 1,263 Thanked: 665 Times	I've had a good experience with Dell phone support. My brother-in-law's laptop packed up. The OS got corrupted because of viruses. He was in Canada and I was visiting. The machine did not come with an OS CD with which we could format the drive and reload the software. So we called phone support and the call came to Gurgaon. The tech there walked us through diagnostics and how to reload the OS - a copy is stored on the machine. Within the hour we had the laptop up and running again. The machine was out of warranty but they took no charge.
	() Thanks

5th January 2009, 22:47	#27
SirAlec Senior - BHPian Join Date: Sep 2006 Location: zxc Posts: 3,393 Thanked: 726 Times	Dell Toll free (its for XPS i guess) 1800-425-2066
	() Thanks

5th January 2009, 23:01	#29
brar Newbie Join Date: Nov 2007 Location: chandigarh Posts: 20 Thanked: 5 Times	Does dell provide free service and part replacement under warranty for laptops bought in USA and canada here in india?
	() Thanks

6th January 2009, 00:09	#30
iraghava Senior - BHPian Join Date: Oct 2005 Location: Bhaiyyaland Posts: 8,033 Thanked: 265 Times View My Garage	Depends on whether the laptops have international warranty or not.
	() Thanks