[SirAlec]

Don't know about down south. But in delhi this can be fixed very cheaply.

Please note that Dell's paid service is very expensive.

[navan49]

Hi HD Nivera,
The dell laptop services are really expensive if you don't have warranty or extended warranty. Another thing the private service persons are really changing the genuine spares are not god only knows. Even Dell itself is giving refurbished parts. The advantage with dell service is that they will change as many times as you get repair of the same spare. My graphic card was changed twice with in 6 months.

[k_nitin_r]

Originally Posted by navan49

Another thing the private service persons are really changing the genuine spares are not god only knows. Even Dell itself is giving refurbished parts.

I haven't heard of Dell using refurbished parts to fix customers' computers and if they did it would be very unethical of them to do so without informing the customers.

Most computer components are replaced rather than repaired so you can get the computer fixed in your presence (shouldn't be a matter of more than 15 minutes).

In either case, you can also get a BHPian to help out; there are plenty of IT folk here on the forums.

[navan49]

Yes I am sure they will use the refurbished spares. May be the new spare for the new one. But for 3 rd or 4th year warranty ones they themselves will not get the spares coz the are out dated and out of Market.

[SirAlec]

Dell do uses refurbished parts for first year warranty too. Its clearly marked on the antistatic bag and carton that come in.

[navan49]

Where we buy the laptop doen't matter as for as the service tag number accepts in the dell support site they will service with in warranty or extended warranty period. It is true that the heat sink gives trouble. nvidia is giving problem in all the laptops. When nVidia gives trouble it needs the MB change most of the tie. If it is more than 3 years old better leave it if it is out of warranty. To service it one should extend the warranty which will cost around 16k for 2 years. In addition to that you have to pay Rs 750 for the inspection.So better go for the new one.

[k_nitin_r]

Originally Posted by navan49

To service it one should extend the warranty which will cost around 16k for 2 years.

For an Acer bought last week, the extended warranty (in addition to the included 1 year warranty) was Rs.1,200/- for 1 year and Rs.1,900/- for 2 years. I believe the extended warranty does not cover batteries though. Batteries come for about Rs.2,500/- though there are different kinds you can get - the 9 cell is often sold as an extended life battery while the 6 cell battery is standard but you can find the 3 cell Chinese replacement batteries.

When using the Chinese batteries, I'd check for any overheating. Even dropping a battery hard enough to cause a dent in the battery casing can cause overheating and can melt the battery and its holder (not a pretty sight, trust me).

[SirAlec]

Originally Posted by navan49

Where we buy the laptop doen't matter as for as the service tag number accepts in the dell support site they will service with in warranty or extended warranty period. It is true that the heat sink gives trouble. nvidia is giving problem in all the laptops. When nVidia gives trouble it needs the MB change most of the tie. If it is more than 3 years old better leave it if it is out of warranty. To service it one should extend the warranty which will cost around 16k for 2 years. In addition to that you have to pay Rs 750 for the inspection.So better go for the new one.

As a professional my advice would be to buy extended warranty at the time of purchase.

If you extend the warranty when its expiring, it will cost a bomb. In your own word 16k. which is not advisable. Sensible thing to do is to sell the lappy for 12-15k and add that 16k and get a current generation lappy.

[lambuhere1]

Originally Posted by SirAlec

If you extend the warranty when its expiring, it will cost a bomb.

Sirji, You are already giving me heartattacks.

I have the hardware warranty on my lappy, which will expire in another 6 months. During last 1 1/2 year of usage, I had to change the LCD screen under warranty.

Now planning to go for extended warranty. Looking at your statement, I am wondering if it would cost me so much. Believe I paid around 2 - 3 k for 2 year hardware warranty.

Can you kindly confirm me if it gonna cost me a bomb

[Samurai]

Well, DELL does use refurbished stuff. For example, I had bought a DELL projector in 2007. It went bad in 2009, instead of repairing, they replaced it with a different refurbished model. That one went bad this year, they again replaced it with newer refurbished model. Projectors come with 5 year warranty, so I got one more year of safety.

[SirAlec]

Originally Posted by lambuhere1

Sirji, You are already giving me heartattacks.

I have the hardware warranty on my lappy, which will expire in another 6 months. During last 1 1/2 year of usage, I had to change the LCD screen under warranty.

Now planning to go for extended warranty. Looking at your statement, I am wondering if it would cost me so much. Believe I paid around 2 - 3 k for 2 year hardware warranty.

Can you kindly confirm me if it gonna cost me a bomb

they asked me 12400 for xps after the full cover 3 years was going to expire. So you can Imagine. Personally i declined. As selling the xps will be sensible after the expiry.

[navan49]

Sir Alec,
I bought the Latitude in 2007 and was about to expire I asked for a quote for another two years the quote was 16K. I got the bomb and decided to leave for the luck till when it works. Any how there is a plan for Macbookpro. So let it serve for a year or two and the Optiplex of 2005(I extended for 2 years for around 12K) will go out of warranty in 2012 then I will give the latitude to give to my grannys to break or play.

[navan49]

Sir alec and Lhambure,
Please call the toll free number of Dell support and keep your service tag number ready. Give the service tag number ask for a quote and get it. It is up to us to extend or not.At least better to get the knowledge.

[k_nitin_r]

Originally Posted by SirAlec

they asked me 12400 for xps after the full cover 3 years was going to expire.

Dell wanted to charge you while you were in the warranty period? Perhaps you should ask if you can talk to a manager and clarify that your laptop is still covered by the warranty.

Originally Posted by navan49

I asked for a quote for another two years the quote was 16K. I got the bomb and decided to leave for the luck till when it works. Any how there is a plan for Macbookpro. So let it serve for a year or two and the Optiplex of 2005(I extended for 2 years for around 12K)

Acer charges Rs1.2k for a 1-year extended warranty and Rs1.8k for a 2-year extended warranty so I wonder why they charge you so much unless Dell was offering you on-site services as well. Instead of spending so much on warranty, I would rather get a Lenovo Thinkpad - those last forever and come with a 1-year warranty but unless you drop it, you'll have half a decade or longer of operation (that's when it's obsolete and you want another one). I haven't been able to use an HP or Compaq for longer than 2 years.

[sgiitk]

Toshiba are 4458 (1 yr carry in) and 7005 (2 yr carry in). For international the figures are 8215 and 12099.