Re: Scoop! Toyota Yaris Ativ sedan spotted testing in Bangalore Quote:
Originally Posted by CrAzY dRiVeR That perception is only because the Etios and Liva twins failed to sell as they intended. Else - Toyota would have been considered a mass market player long back.
I've been to a couple of Toyota service stations. Received very good treatment every single time, but that might be because I used to take a Fortuner there. But then, surpisingly- I havent seen a single instance where they treated a cabbie (and many of them are always present in these centers due to the popularity of Innova and Etios cabs) with a different level of professionalism.
Full respect to Toyota in my mind for that. Moreover - the service costs for the Fortuner is almost always less than the bills I'm used to - for my hatchback. Thats exceptional!
PS - I'm not the owner of the Fortuner mentioned above, nor do I own a Toyota to feel like I need to justify them. |
+1. I had this concern when I bought the Etios. Whether their quality levels will drop. But, I was always happy with their service. I think, it's because of solid home work that the brand does.
Some of the factors that might be contributing to the excellent service experience are - The product itself is rock solid. Every single part is designed to last a really long time. ( some examples - 40k replacement interval for air filter, lifetime fuel filter, lifetime transmission oil, 1.6 lakh kms replacement interval for coolant, 40k kms replacement interval for brake fluid. )
- The regular maintenance gets completed in 1.5 to 2 hours flat. This is also aided by point 1 and the very low replacement frequency for a typical Toyota vehicle.
- They religiously follow processes. Even the accessory department guys are trained by Toyota on how to fit the accessories the best way on a Toyota vehicle.
- Regular maintenance Services are almost always done after taking an appointment. This helps them to plan their work resources better.
- The proactiveness with which they act to fix a bug when they detect it on a few vehicles. They do a silent fix on other vehicles as well when it comes for service. Everything works like a well oiled machinery.
After having experienced their quality, it's very difficult for me to think of switching to another brand now. They are one of the last breeds in automobile industry who still considers durability seriously.
Last edited by amalji : 8th February 2018 at 14:50.
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