![]() | #526 |
BHPian ![]() Join Date: Jul 2012 Location: Mumbai
Posts: 575
Thanked: 1,385 Times
| ![]() So during my first service, I had complained of wipers juddering but the service center folks asked me to add washer fluid but even that had not helped. So yesterday I went to the service center and told them that the vipers seem to be of a very old make & that its leaving horrible streaks. They checked the wiper angle setting etc and concluded that the blades have become hard. I told them that the car is a month old & that this is a quality issue to which I got a standard reply that rubber parts are not covered under warranty. I find this argument so stupid. Its not that I am complaining after 6 months of usage. Its barely a month old car. I was told the wipers need to be replaced & that I will have to pay for it. I understand that its merely a 400 rs item, but still I feel its stupid that a month old cars wipers turns hard. Note that my car has a proper covered parking & has not been exposed to the sun for long hours. |
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![]() | #527 | |
BHPian Join Date: Nov 2018 Location: KA-01 / KL-09
Posts: 121
Thanked: 338 Times
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![]() | #528 | ||
BHPian ![]() Join Date: Jun 2013 Location: Goa
Posts: 368
Thanked: 1,213 Times
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Unfortunately, automotive wipers used these days in econobox cars are of average quality and hardly last a year if used in harsh summer conditions. I myself use Bosch Clear Advantage and despite being branded, they start chirping/groaning after 10-12months. Planned obsolescence. If you really want your wipers to last the life of the car, invest in costly but durable silicone wiper blades. | ||
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![]() | #529 |
BHPian ![]() Join Date: Jul 2012 Location: Mumbai
Posts: 575
Thanked: 1,385 Times
| ![]() I spoke to a friend who works with Toyota. He said no matter when the car was manufactured, it was billed to me a month back and the wipers if asked to be replaced so soon then it should be covered under warranty. He will take it up with the dealership and update. Last edited by Aditya : 4th November 2020 at 19:55. Reason: Typo |
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![]() | #530 |
BHPian ![]() Join Date: Jul 2012 Location: Mumbai
Posts: 575
Thanked: 1,385 Times
| ![]() Quick update: I had written to Toyota about the wipers requiring replacement in a month old car. In the past 2 days I have got 5 calls from various folks, from Toyota service to the dealership service. They all agreed that its a fair ask that the wipers are to be replaced under warranty. Day after tomorrow I shall be taking my car to them to get it replaced. Do note, i am not acting chindi for something worth 400 bucks. My fight was for their warranty replacement policy, which even they agreed required an exception in this case and I am glad that their complaint addressing system works brilliantly. I never had to followup and I got prompt updates via phone calls and via emails. Kudos to the folks at Toyota. Last edited by Dieselritzer : 1st September 2020 at 15:08. |
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![]() | #531 |
Distinguished - BHPian ![]() | ![]() Toyota Glanza back on track with its numbers, records 2,572 units in September dispatches. And the highly successful combination– Baleno+Glanza sales shall be 22,005 units! Source: Auto Punditz |
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![]() | #532 |
Distinguished - BHPian ![]() ![]() | ![]() |
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![]() | #533 | ||
Distinguished - BHPian ![]() | ![]() See how the Toyota- Suzuki alliance is taken globally! Quote:
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![]() | #534 | |
BHPian ![]() Join Date: Jul 2020 Location: Ambala, Haryana
Posts: 235
Thanked: 1,722 Times
Infractions: 0/1 (7) | ![]() Quote: | |
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![]() | #535 |
Newbie ![]() Join Date: Feb 2020 Location: Kolkata
Posts: 13
Thanked: 23 Times
| ![]() On December 13, 2020, my Glanza got hit by a scooter and a minor dent came on the front left fender. Somehow the door was not opening properly due to the reduced gap. ![]() ![]() But the real pain about to get started. I was in Jamshedpur due to work-related reasons. I visited Bebbco Toyota at Adityapur Industrial area the next day. The service advisor attended me quickly and he found the dent to be very small. Though he was not sure about how long it would take to repair it he received my car. Upon inspecting KMs he suggested the 10k kms service and I agreed. He assured me that he would check my car by the body shop manager and let me know the timeline. The response was quick but I found people in the particular ASS are keen to work on Innova or Fortuners before anything else. They wanted to park my car aside and look into a white Innova Crysta. Though I received SMS update about my 10k service to be finished towards evening that same day, I never received the timeline by which I will get my car body repaired. Upon multiple follow-ups, the service manager said it would take 2-3 days to complete the work and requested me to send insurance papers (Toyota insurance). The next day the pain begins. SA texts me that the body shop manager indicated that it would take 7-8 days to get my car fixed. I was shocked to hear that because the small dent repair seems a two-hour job. I immediately contacted the CR Manager and reply was null. She assured that she will get back but no response. I raised an issue with Toyota Customer service and they are yet to help me out. I am so sad that even after paying a hefty amount on Toyota insurance, Toyota protect, Toyota this and that, I am still in a pathetic situation. I regret selling my VW polo due to bad ASS support because Toyota is not different. I could have chosen Baleno, but I took Glanza just for sake of service. But with a heavy heart, I understood those car ASS guys have the same attitude across brands. Also, be assured to get discriminated for buying the cheapest product from the brand. Last edited by BlackPearl : 15th December 2020 at 21:51. Reason: Fixed attachments. Thanks. |
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![]() | #536 | |
Senior - BHPian ![]() | ![]() Quote:
It is always a better to take the opinion of an independent and reputed garage for such minor repairs that does not require major repair work. Not only does it work out cheaper, but they do a better job as well. Last edited by skanchan95 : 15th December 2020 at 22:05. | |
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![]() | #537 | |
Newbie ![]() Join Date: Feb 2020 Location: Kolkata
Posts: 13
Thanked: 23 Times
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But suddenly their quoted time got changed without any justification. I showed the car earlier to a denting guy nearby my stay in Jamshedpur, he said it's pretty minor dent and can be fixed within an hour or two; the rest is repainting time. I could not take a chance as the color is metallic and it's pain if the paint doesn't match. Update: I went the twitter way and the dealership is now ready to deliver within 2 days. ![]() | |
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![]() | #538 | |
Senior - BHPian Join Date: Apr 2008 Location: KL 7
Posts: 2,036
Thanked: 4,762 Times
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One can understand the perspective of the Toyota dealership! | |
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![]() | #539 | |
Senior - BHPian ![]() | ![]() Quote:
The power of social media!!! Glad that things got moving after you went on social media. | |
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![]() | #540 | |
Distinguished - BHPian ![]() | ![]() Toyota Glanza continues its success story: Toyota sells 11,126 units in January- 21, Glanza-Urban Cruiser sales cross 50,000. Quote:
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