Hello to the entire Team-BHP community. I would like to thank the moderators for finally approving my membership.
This community helped me in making my first used car purchase. We as a family, have always drove cars out of the Company showroom and never ventured the pre-owned route. I have always seen the value in pre-owned but the wife and other family members were always against the idea of a pre-owned.
Come 2021, our family was expanding and we needed a larger car. Our current ride is a Dec 2018 VW Ameo Highline Plus DSG. The Ameo is a great vehicle to drive, however it is tight on space. I was looking for a large 5 seater or a 7 seater, however it had to be a diesel automatic. I was okay with spending about 18-20 lacs as I was also going to retain the Ameo. I put the idea up to the wife for going the pre-owned route and VOILA, she agreed. I immediately started my search in March 2021 and my criteria for pre-owned was that it should be less than 4 years old and the mileage should not be more than 35k. The options considered and decision made was as below:
Kia Seltos and Hyundai Creta: Both these were ruled out owing to the size and engine capacity. Both the vehicles are amazing when it comes to the feature list, the fit, finish and general feel of the interiors. I was considering the topline diesel auto in both and was ok to stretch the budget by a little to get features like ventilated seats. However spending 20-21 lacs on a vehicle which lacked road presence and more importantly was only 113 bhp did not make sense to me and was ruled out.
Tata Harrier: I test drove the Harrier and was fell in love with the size and road presence. It had a spacious cabin and good interiors. Obviously the fit and finish in the Kia and Hyundai were better, but the Harrier actually felt like a SUV to drive. It also had the 170 bhp 2.0 diesel engine which was great. However there were a few cons, like the ride was not very supple in the city and considering my budget I would have to consider the mid-variant. Spending 20-21 lacs and not even getting leather seats was a bummer. For the same reason it was ruled out. The safari was not considered as it was more expensive than the Harrier.
Mahindra XUV7OO: Was keenly following the thread and launch of the XUV7OO. I never like the XUV5OO's exterior styling, however somehow the straighter lines on the XUV7OO's exterior and interior impressed me and add to that the tempting 185 bhp engine. However considering the waiting and Mahindra's reputation of new launches, I did not want to be a trial customer for their new product.
Innova Crysta (pre-owned): The undisputed MUV king Indians swear by. The Crysta I was searching for was the 2.8 torque monster. It had to be the topline Z variant as I wanted all the bells and whistles. The G variant was ruled out as it was too basic for the price it commanded even through the pre-owned route. However considering my criteria, almost all Crysta's I came across were 23 lacs plus. Furthermore there were a couple of 2016 Innova's with 30-35k kms on them, however the asking was 20.5 lacs. It is known that Innova's are reliable, however considering the issues faced by Crysta owners and spending 20 lacs for a 5 year old vehicle made me wary and for the same reason it was ruled out.
Tata Hexa (pre-owned): Come September 2021, I came across a October 2017, Grey Hexa XTA with captain seats driven 22,500 kms. It was a MH-14 registered and was listed on Cars24. I paid the reservation amount and did a TD. I took a friend, who owns the exact same model for the TD. We both felt that the car drove well and there were no mechanical issues. No cuts to the leathers seats and the exterior, though faded slightly, was acceptable. I immediately decided to finalize this vehicle. Before I made the final payment got a friend to verify the service history from TATA. The service guy mentioned that the left quarter panel was repainted, other than that the car was clean. I also got in touch with the previous owner to verify the same and he confirmed stating that the quarter panel had few scratches due to which it was repainted and he sold the car as he moved out of the country. He also mentioned that the vehicle was in excellent shape and I would not regret the purchase.
That gave me some peace and I paid the full amount of INR 12.90 lacs on 22-Sept-2021. The car was delivered the same day. I had to buy insurance, which had expired, costed me 23K. I got a complete treatment done at 3M viz. paint sealant, interior germkleen and full underbody anti-rust treatment which costed me 18k. The battery was showing it's age being close to 4 years old. Got the same change to Amaron which costed me 6K. The car did not have a fastag, so ordered one from paytm.
Total damage to wallet; INR 13.38 lacs. All in all I got a 7 seater at much lesser $$$ than my budget. I know the Hexa is not as reliable as a Crysta, but I can live with that.
I would like to mention here the poor service from Cars24. They did not clean the vehicle even after repeatedly requesting them.

On the day of the delivery the interior and exterior was dusty (could be coz their drivers drive with windows rolled down), the cubby holes in the 3rd row was filled with empty wafer packages, old plastic bags etc. I had noted these during the test drive and and specifically requested them to vacuum the interior and do a basic wash to the exterior on delivery. However the same was ignored and I was highly disappointed with their service.
I have driven the car for about 350 kms already and the car feels amazing. It has a roomy cabin, seats 6 comfortably and has a commanding driving position as you sit high. The JBL system has good bass and the AC is a chiller. Sharing a few pictures before signing off.
Drove to my trusted local mechanic to get the car checked. Cars24 delivered the vehicle in the exact condition you are seeing in the below image.
3M in action
The front of the Elephant in the room.
Picture after the treatment
Absolutely love the 19 inch rims provided by TATA.
