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Originally Posted by VW2010 Living cost of those mechanics have changed, the overall salary for employees have changed and the spending power has definitely gone up. Blame it on the inflation and the sweet government |
LOL yeah cost of living and inflation i guess, but 100% plus increase? Anyways i was referring to the whole check list, which is something any owner with a print out of the same can do.
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Originally Posted by narayanang76 Jaggu: I can completely relate this to myself. Not with Hyundai but with Honda. Yes you heard it right! |
As i said Honda is very clear and they have no qualms about it. They are clear about what they can and what they cannot and as the product cost goes up, the policy's become stricter and parts costlier. Honda being premium tag, i can understand the attitude, though I DO NOT agree with it.
But expecting the same from Hyundai which is supposed to carry a more common man portfolio and that too specifically for their entry segment??
Honda has drive shaft boots even for ANHC but yes they admit they dont have it for the CBU Crv. Was Santri Xing a CBU???
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Originally Posted by mxx See, it is a common scenario across most(rather almost all) authorized service stations. Replace instead of repair. |
What is worrisome is the customer does not have much choice, especially if the dealer insist that its the company that is making them do this? Only reason why i have not changed the thread title also
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Originally Posted by svsantosh So you are the owner of 'the' Santro AT... nice. Congrats.
Did you check the prices of the 2 major parts with the stockists/wholesalers in bangy.
Damn these guys - felt really sorry for my co-worker, made him shift HASS to Hosur |
I have not got time to do any of this, but you just gave me a brilliant idea! I will confirm to you in a week if am coming over!
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Originally Posted by ajmat Crikey, I need to monitor my mother's Getz service bills closely at this rate. |
Yeah the Getz i know is soon out in market and guess what, owner has decided on her own, NO MORE Hyundai lol
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Originally Posted by mobike008 While my experience with Hyundai A.S.S has been phenomenal primarily due to my relationship with a few folks from Lakshmi Hyundai who take care of my car with special interest. I
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Similarly, my advisor in Hyundai delayed brake pads replacement until almost 35K kms wherein other dealers if given a chance will advice and replace at the drop of a hat. |
How many of us have time and energy or understanding to become pally with the service guys? Look at it from a common mans view point.
35k brake pad replacement? You drive or... what?? In my car its 50k and still on OE pads, and its a diesel also lol
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Originally Posted by SS-Traveller @Jaggu: My two bits on your experience - if you swap the "Hyundai India" in the title to any other name that manufactures cars in India, it will continue to be valid. The previous owner of the car was also advised not to spend 27k to replace the drive shaft, and you are also recommended not to spend 18k to replace the steering rack. |
Not really SS, as i mentioned i did not come up with this thread on an impulse. I took my sweet time and research, only when i saw that crown of this title belongs to Hyundai. I decided to bestow it.
FYI previous owner was given an option to replace the other side CV boots, only thing it was not available and was asked to wait so that they can order. So do you smell something fishy? Well i do and i want some kind of answer from Hyundai on this.
Right now this is where thing are, the rep from dealer called me. He started by saying i had a complaint against them and that i was quoted 27k estimate. So i stopped him and said that i had clearly mentioned in my email that as secondary issue. Primary was the steering rack issue and was quoted only 18k.
So he blamed it on Hyundai and said that unless part is available from the manufacturer, they cannot do the job, even if they want to. So i said fair enough and i will wait to hear from Hyundai themselves.
Evening when i checked the email i saw an email from him mentioning i dont have any concerns with the service provided. To which i have promptly replied that for what job was done i had no issues, but i do have issues with the work that were denied. Now since according to him this is a problem with Hyundai, i cannot blame the dealer anymore.
I ensured that i marked cc to Hyundai customer care while quoting my complaint number.
As of now i don't have much hope that this is getting resolved. As someone else mentioned Hyundai as a manufacturer seems to be the culprit and will go with their dealer more than the customer. A customer like me a very small fish to make any difference to them.
If i don't hear from them for a day or two. I will go ahead with getting things resolved elsewhere and will post the update.
Just FYI:
For these two minor repair, approx cost outside will be Rs 2200 to 2500 Vs Rs 45,000. So net loss for the customer is Rs 42,xxx! 42 THOUSAND! Which is approximately 10% of the price of this particular model from Hyundai!
This is for a car which has done just 34000 kms!