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Originally Posted by suman Anirban, that's wonderful news & I'm so happy for you. Very very quick resolution by Tata Motors, way to go |
Thanks very much Suman-da. Absolutely lightning fast resolution of the issue.
Now that under much less stress and having seen those hellas fixed to bumper/grill itself, and thats exactly what I had in mind - whether auxillary lights could be fixed without having to install a bullbar or bracket.
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Originally Posted by MileCruncher Hey adc,
Really sorry to hear what happened. But all's well that ends well.
Cheers |
MC, yes things are smooth now. And sorry to see and read about the chassis damage, and definitely the brake problem would be resolved now.
Well had a visit to the TASC, though it looked small that Sunday, it does have have multiple sheds one behind one, like the length of the workshop much bigger than width, to classify it will be as a medium-sized authorized centre.
Everyone had read the mail, from the service manager to the owner/GM of this TASC out here [the mail was forwarded to them]. There was good brief talk with both of them, about the contents of mail, my viewpoint and theirs like they did not mean to scare about the EW just wanted the documents and I telling them that they way they asked talked to me on the phone - it will create panic when "service history is not okay" word is said. Plus when they said like "Engine noise" was written on the job card at KB, which was actually the front wheel bearing noise - which puts onus on me that I had taken the delivery of vehicle inspite of engine noise being there - or how I got the feeling like they were beating around the bush about the approximate billing that comes on the customer if on EW even after 2 days.
Sunday and Monday actually was no tension for me, it was on Tuesday when they said those things, that I had myself on the edge. One thing however they assured clearly that though wordings of the booklet may look vague to a customer, Tata Motors does support fully just like in primary warranty. And that was good to know. EW is valuable and is worth it, and TM does honour EW fully.
Anyway it was, as said, a good brief talk, very polite and sometimes with zest, nothing argumentative even.
Till then other than 10 mts that I spent with the owner/GM on Monday, the subsequent conversations were on the phone with him and service head [who I had not met before today]. So this was like the first meeting for quite sometime, particularly with the service head.
The service head was a senior guy [more seemed like and old school guy] and had been with automobiles for long. He took me to the shed where the VTT has been kept. It had been kept in an exclusive enclosure [like a triangular covered enclosure within the shed] and the doors had DICOR written - it seemed that long-term Dicors are kept over there.
All of the engine and the all that is there under hoood is now out and laid down neatly - from the radiators to turbo to battery - everything kept orderly at one side. The inside of the Dicor all has been covered with plastic, the seats and the steering wheel and dashboard, so that no stains go over there. Impressive.
This exploded view enabled me to have a first hand look into each and every part of the 35k km engine - absolutely clean with zero sludge.
The service manager himself reaffirmed said it was like still new. Only the clutch plate is like iffy but still life is left but then that is what I expected have had clutch slippages in forests and steep hill roads.
This only strengthened my own belief [absolutely my own] that just mineral oil with a regular oil change at around 5-6 k km is enough to maintain a engine at a reasonable price. Never doubt a synthetic oil effectiveness but price for me is too high - Safari needs 7.5L of oil.
Well they are waiting for the engine to arrive. On preliminary visit today I would be confident on them, the service manager was knowledgable and one service technician who talked also was saying clearly whatever question I had.
Again, the best what I liked was the way they had neatly placed each and every part, and they way they had covered inside the cabin so that dirt and grease dont get over there.
Let them work now, I am much more at ease. Wont be visiting or calling everyday, let them work - will give them that space. Things are and should remain smooth from now.