VW Polo 1.6 MPI - Ownership Report EDIT: 1,30,000 km up!

sadnabrina · 7th January 2011, 13:51

I just came to know that VW conducted a 3rd party independent survey of customer's experience with their dealers in Dec '10. Is anyone else aware of the same?
There has been some dealership cancellations that have happened recently. Is that an outcome of this survey?

A friend of mine who got his Polo 1.2 Petrol delivered in Nov was visited by a surveyer (some time late Dec) who identified himself to be a 3rd party surveyer employed by VW. The survey questions where mostly related to dealership experience and he also mentioned that VW is in the process of evaluating dealer performance across India in an effort to improve customer experience.

Any views on this please?

tburman · 7th January 2011, 17:19

I had a surveyor visit me. It was mostly about the dealership experience, which in my case has been OK. Niggles with the car remain, but that's a manufacturer issue.

tushar

Chethan B G · 7th January 2011, 17:33

Quote:

Originally Posted by sadnabrina

I just came to know that VW conducted a 3rd party independent survey of customer's experience with their dealers in Dec '10. Is anyone else aware of the same?
There has been some dealership cancellations that have happened recently. Is that an outcome of this survey?

A friend of mine who got his Polo 1.2 Petrol delivered in Nov was visited by a surveyer (some time late Dec) who identified himself to be a 3rd party surveyer employed by VW. The survey questions where mostly related to dealership experience and he also mentioned that VW is in the process of evaluating dealer performance across India in an effort to improve customer experience.

Any views on this please?

That is a good step in the right direction. Now a days, most companies do it. I have not experienced any thing similar. But I have noticed that their is a change in attitude overall.

ventoman · 7th January 2011, 17:50

Quote:

Originally Posted by sadnabrina

I just came to know that VW conducted a 3rd party independent survey of customer's experience with their dealers in Dec '10. Is anyone else aware of the same?
There has been some dealership cancellations that have happened recently. Is that an outcome of this survey?

A friend of mine who got his Polo 1.2 Petrol delivered in Nov was visited by a surveyer (some time late Dec) who identified himself to be a 3rd party surveyer employed by VW. The survey questions where mostly related to dealership experience and he also mentioned that VW is in the process of evaluating dealer performance across India in an effort to improve customer experience.

Any views on this please?

I was contacted by such a surveyer about 10 days back and all questions were around dealership experiences at the time of booking, delivery and service. I raised concerns about lack of clarity on delivery date until 10 days before and also about the lack of accessories.

predatorwheelz · 9th January 2011, 10:08

Quote:

Originally Posted by sadnabrina

I just came to know that VW conducted a 3rd party independent survey of customer's experience with their dealers in Dec '10. Is anyone else aware of the same?
There has been some dealership cancellations that have happened recently. Is that an outcome of this survey?

A friend of mine who got his Polo 1.2 Petrol delivered in Nov was visited by a surveyer (some time late Dec) who identified himself to be a 3rd party surveyer employed by VW. The survey questions where mostly related to dealership experience and he also mentioned that VW is in the process of evaluating dealer performance across India in an effort to improve customer experience.

Any views on this please?

These surveyors are not employed by the company, but rather 3rd party companies like JD Power. Shortly after I bought my Verna, I was contacted by 2 separate people both claiming to be conducting after sales survey for Hyundai. A little probing revealed that they were from 2 reputed companies - JD Power and AC Nielsen. They borrow the sales database from dealers and contact all new car buyers.

Thad E Ginathom · 9th January 2011, 11:14

Quote:

A little probing revealed that they were from 2 reputed companies - JD Power and AC Nielsen. They borrow the sales database from dealers and contact all new car buyers.

That sounds like a major privacy intrusion to me! I don't like my data being "borrowed"

But who is commissioning these surveys? If it is the manufacturer, then I suppose that is ok.

ritzy · 9th January 2011, 13:03

Quote:

Originally Posted by predatorwheelz

These surveyors are not employed by the company, but rather 3rd party companies like JD Power. Shortly after I bought my Verna, I was contacted by 2 separate people both claiming to be conducting after sales survey for Hyundai. A little probing revealed that they were from 2 reputed companies - JD Power and AC Nielsen. They borrow the sales database from dealers and contact all new car buyers.

JD Power rates complete customer experience where satisfaction with regards to product quality is prime concern. That too of vehicles withn some narrow band of manufacturing order. Wheras the reported surveys are focusing on dealer experience. So I doubt these are JD Power survey.

cityvic · 21st January 2011, 20:53

http://www.team-bhp.com/forum/shifti...ml#post2217672

Recognize this car?

sadnabrina · 1st February 2011, 23:28

Quote:

Originally Posted by cityvic

http://www.team-bhp.com/forum/shifti...ml#post2217672

Recognize this car?

Hey! That was me. You saw me twice that day? Where you following me?

predatorwheelz · 2nd February 2011, 00:04

Quote:

Originally Posted by sadnabrina

Hey! That was me. You saw me twice that day? Where you following me?

Oh don't worry, I call him Kolkata tbhp's resident stalker for a reason!

Btw, I saw your car yesterday morning as well, coming from Rajarhat side in front of Wipro. Gotta meet up sometime. Didn't speak since Vizag.

BHAGWAN · 4th February 2011, 21:11

Hello All !

I just got a new VW Polo 1.6 White.
I need to get 4 Alloy wheels for it.
5 hole 100 pcd - 7J
Any idea where in Mumbai or India I can get those ?
Any help shall be appreciated.

I just did a tyre change to 205.55.15 Yoko S Drive, but I need to go to 17"

Please do help & direct me to the correct person.
Shall be truly appreciated.

'bhagwan'

adimicra · 4th February 2011, 22:46

Quote:

Originally Posted by BHAGWAN

Hello All !

I just got a new VW Polo 1.6 White.
I need to get 4 Alloy wheels for it.
5 hole 100 pcd - 7J
Any idea where in Mumbai or India I can get those ?
Any help shall be appreciated.

I just did a tyre change to 205.55.15 Yoko S Drive, but I need to go to 17"

Please do help & direct me to the correct person.
Shall be truly appreciated.

'bhagwan'

COngrats mate! 17" tyres will be too much for the Polo. It will make the ride very harsh.

BHAGWAN · 5th February 2011, 02:28

Quote:

Originally Posted by adimicra

COngrats mate! 17" tyres will be too much for the Polo. It will make the ride very harsh.

Will it ?

My Swift [the one I sold] had OZ 17's and I loved the ride.
1st with Dunlop SP Sport Max & then with Yoko S Drive.

I like the look / feel & ride of the 17.
Hence I need to source the 17's with 100 PCD 5 hole.

Please do help / where I can get it from...

sadnabrina · 7th February 2011, 12:00

As it is with the stock wheel/tyre the ride on Polo is not soft. Increasing the wheel size to 17" would definitely bring in a lot more road undulations into the cabin. However it all depends on your dirving conditions. If your regular routes are on broken termac, a wheel upsize is not recommended. But on smooth roads 17"s will definitely increase your cornering abilities.
Cheers and enjoy your new car.

Quote:

Originally Posted by BHAGWAN

Will it ?

My Swift [the one I sold] had OZ 17's and I loved the ride.
1st with Dunlop SP Sport Max & then with Yoko S Drive.

I like the look / feel & ride of the 17.
Hence I need to source the 17's with 100 PCD 5 hole.

Please do help / where I can get it from...

BHAGWAN · 7th February 2011, 12:01

Quote:
Originally Posted by WasavaTyres
The most common and available designs in 100 PCD are 4 hole one's whereas he needs 5 hole alloys.
Yes;

Thanks [for the clarification]

5 Hole 100 PCD - 7J is what I need.

7th January 2011, 13:51	#271
sadnabrina BHPian Join Date: Oct 2005 Location: Kolkata Posts: 405 Thanked: 871 Times View My Garage	VW conducted 3rd party survey I just came to know that VW conducted a 3rd party independent survey of customer's experience with their dealers in Dec '10. Is anyone else aware of the same? There has been some dealership cancellations that have happened recently. Is that an outcome of this survey? A friend of mine who got his Polo 1.2 Petrol delivered in Nov was visited by a surveyer (some time late Dec) who identified himself to be a 3rd party surveyer employed by VW. The survey questions where mostly related to dealership experience and he also mentioned that VW is in the process of evaluating dealer performance across India in an effort to improve customer experience. Any views on this please?
	() Thanks

7th January 2011, 17:19	#272
tburman Newbie Join Date: Feb 2005 Location: Mumbai Posts: 20 Thanked: Once	re: VW Polo 1.6 MPI - Ownership Report EDIT: 1,30,000 km up! I had a surveyor visit me. It was mostly about the dealership experience, which in my case has been OK. Niggles with the car remain, but that's a manufacturer issue. tushar
	() Thanks

21st January 2011, 20:53	#278
cityvic Senior - BHPian Join Date: Aug 2010 Location: Calcutta Posts: 1,764 Thanked: 3,391 Times View My Garage	re: VW Polo 1.6 MPI - Ownership Report EDIT: 1,30,000 km up! http://www.team-bhp.com/forum/shifti...ml#post2217672 Recognize this car?
	() Thanks

4th February 2011, 21:11	#281
BHAGWAN BHPian Join Date: Feb 2006 Location: Mumbai - Bombay Posts: 628 Thanked: 13 Times	re: VW Polo 1.6 MPI - Ownership Report EDIT: 1,30,000 km up! Hello All ! I just got a new VW Polo 1.6 White. I need to get 4 Alloy wheels for it. 5 hole 100 pcd - 7J Any idea where in Mumbai or India I can get those ? Any help shall be appreciated. I just did a tyre change to 205.55.15 Yoko S Drive, but I need to go to 17" Please do help & direct me to the correct person. Shall be truly appreciated. 'bhagwan'
	() Thanks

7th February 2011, 12:01	#285
BHAGWAN BHPian Join Date: Feb 2006 Location: Mumbai - Bombay Posts: 628 Thanked: 13 Times	re: VW Polo 1.6 MPI - Ownership Report EDIT: 1,30,000 km up! Quote: Originally Posted by WasavaTyres The most common and available designs in 100 PCD are 4 hole one's whereas he needs 5 hole alloys. Yes; Thanks [for the clarification] 5 Hole 100 PCD - 7J is what I need.
	() Thanks