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Originally Posted by danny25 I'm really happy for you. After what you've gone through this is the first time that your breathing easy after a service. |
Yeah, it was the first time that after a service I was happy.
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Originally Posted by danny25 Come to think of it, were all those suggested replacements necessary or were they just incompetent. |
The car had two major issues
1. Brake noise - The issue was there for the past year. First the jokers in Om Hyundai replaced the rear brake drums to sort out the issue. Two days later , the brake noise was still there. Then I was told by the Om Hyundai WM, in his own words, they had done "improperrr diyagnosees"(improper diagnosis) and that the brake noise was coming from the front brake discs.
Then they replaced the front brake discs, brake pads over the next few visits( the brake pads were replaced thrice in one year!!!!). The issue remained until the car visited Shreenath Hyundai , Rajkot in January this year . Now three weeks since that visit to Rajkot, there is no trace of that brake noise.
Conclusion - The brake noise was a a result of Om Hyundai jokers screwing up something so bad that the brake noise kept on repeating( whether they fitted the brake pads or the brake discs or something else poorly, that's something HMIL should look into).
2. Steering Rattle - The issue has been there since the car's first free service. Om Hyundai (in co-ordination with the RO in Mumbai and Ahmedabad)ended up replacing the steering rack twice, steering column once, tie rods once, did all sorts of tighntening, inserted two different types of urethane pad/yoke spring assembly in the past one year. Yet the issue still persists. In between Om Hyundai and the RO were cleverly dodging the issue by calling it suspension noise and dashboard noise, even though it was the same "kat kat" noise.
Now the front tyres have completely gone bald( after 23K on the odometer). Each and every "proof" provided is screaming Om Hyundai's incompetence, everyone I have spoken to understands this . HMIL will be the last one in the world to acknowledge it
!!!!
3. The dashboard damage( and damage to other parts in the car) and poor fitment(water leakage) of the rear glass were caused by Om Hyundai jokers which they refuse to accept.
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Originally Posted by danny25 Do let us know how Hyundai responds on the OM Motors issue. |
They will not respond. They will never acknowledge that their dealer is wrong and they are defending the dealer blindly. The great men in the RO are fully aware of the situation with Om Hyundai, Junagadh. The Works Manager in Om Hyundai, Junagadh sometimes struggles to speak even Hindi, let alone English!!!! When we had received call about Om Hyundai's service feedback from Ahmedabad, we told them that the WM in Junagadh can't even speak a word of English. The lady herself acknowledged that she too was shocked that the WM can't speak English. Just because someone is the showroom owner's son, that does not give some one the right to throne himself as the Works Manager( that too when he is lacking the basic qualifications to be called so!!!!!).
As for the
court case, as mentioned before, the respondents( HMIL RO A'bad, Om Hyundai Junagadh & HMIL, Tamil Nadu) were supposed to reply by Feb 1st, 2011 to the court. As expected, they sought more time to reply. They will keep on prolonging and dragging the issue. Let them do so, we are prepared to fight it out in the court. They neither have any shame nor any remorse for what they did to the car and its present state today.