Quote:
Originally Posted by RS_DEL This is where using the right strategy in your legal fight determines success or the lack of it. |
I guess I could try giving it a shot, atleast write to the concerned government authorities about the issues.
Here's a sequence of events that forced us to file a case against Hyundai:
1. Inspite of several visits( 180kms to & fro/September 2009 to October 2010) to the Hyundai A.S.S( M/S Om Hyundai, Junagadh), they were unable to fix the steering rattle issue in the car.
2. The gave many number of false assurances to me that the steering rattle won't occur again( right from late 2009). I wasted too much time & money taking the car again & again to Junagadh.
3. The poor quality of service and troubleshooting work by M/S Om Hyundai, Junagadh forced me to give repeated complaints to Hyundai.
4. In September 2010, it was proved and acknowedged by the Hyundai RO in Ahmedabad that poor fitment of the sunflim by those Om Hyundai chaps lead to damage to the rear defogger, the entire rear glass had to be replaced -
http://www.team-bhp.com/forum/long-t...ml#post2096312
5. In October 2010, when the car visited Om Hyundai A.S.S for the last time(to get the rear glass replaced), they purposely damaged the car and fitted the rear glass so poorly that water is still leaking into the cabin from the rear glass and it led to rusting due to water accumulation. Details of the damage caused here:
http://www.team-bhp.com/forum/long-t...ml#post2107001 . I have no doubt in my mind that they did this damage purposely because I kept on complaining about their poor service standards.
5. When they were confronted, they simply washed their hands off the entire issue saying it was outside their "preview"( which should have been purview in the first place!!!!).
6. I escalated the matter with Hyundai by sending a detailed report(a file)/photographs and a Video CD about the circus that went on with the car since we bought it. As per the courier co whic hwas used to send the report, the Ahmedabad RO chaps were initially refusing to accept the courier even!!!) . None of those fellows to whom the report was addressed to even bothered to reply.
7. In December 2010, the EPS malfunctioned in the middle of traffic, not once but twice on the same day. I barely escaped an accident. Details of that incident here :
http://www.team-bhp.com/forum/long-t...ml#post2178493 . Repeated requests to Hyundai to send qualified people to check the car went unanswered. Instead, I was asked to drive the car as it( with a rock hard steering) all the way to the HYundai A.S.S.( which was nearly 90 kms away - Junagadh/190 kms- Rajkot, from my place).
Quite angry,disgusted and frustrated at this, we went to court.
The main reason why we went to court was because Hyundai became had become so arrogant that it took a serious safety isssue like EPS malfunction so lightly. They were not at all moved by the fact that I had driven that car nearly 400 kms (to & fro) to Rajkot with my Dad just couple of days before the EPS malfunctioned. They had no concern for someone's life or safety. Its still gives me goosebumps thinking what would I have done had the EPS malfunctioned at 90-100 kmph on the highway.
Quote:
Originally Posted by RS_DEL
You fight Hyundai and you are not going to find success for a long long time - both of us know that. |
Yes, I understand this clearly. A friend of mine who works in a private bank told me what would happeen in these consumer court cases. He said these consumer court cases are "normal" for them. They( the respondents) will delay replying till the last possible moment, in an attempt to prolong the issue and to see if this delay can break the victim's will to fight. The case will keep dragging on and on, if not in the district level, in the state or even the national level. He has been quite supportive and says not to give up without a fight. It is not as if I have given up, atleast not yet. We did not drag Hyundai to court just to back down after all these antics. We will atleast fight till we can.