[BikingNewbie23]

Hi All, could anyone help with the procedure of cancelling the pre booking and for refund of the 2k ? Thank you.

[aviator1101]

Originally Posted by neoonwheels

Happy to share the feedback with Triumph. Will collect the points mentioned here as well the observations I have made.

As of now, there is only one Showroom which caters to the entire East Zone, ie Speed Triumph in Kolkata. There was a rumour that new showroom/service centers are likely to open up at Siliguri and Guwahati.

They need to really work on reaching out to tier 2 cities, otherwise good products like Speed 400 and subsequently Scrambler 400X will also meet with the same fate as their elder siblings.

At least they can reveal/announce officially which all locations they are targeting so that prospective buyers may plan ahead.

[HillMan]

Originally Posted by shailinder

Good observations but I could not see the conclusion. Are you going ahead with your booking or cancelling it?

Finally bit the Bullet literally . Booked the New Bullet 350. Why?
Because it felt very comfortable. A mix of RE Classic and Meteor in seating comfort. Sound good.
Ofcourse the J series platform erases much of the negatives from the old characteristics.

Speed 400 is very refined engine and loads of modern tech. However it is not retro or classic enough as positioned.

Heart wins over mind.

[aviator1101]

Originally Posted by HillMan

Finally bit the Bullet literally . Booked the New Bullet 350. Heart wins over mind.

Heartiest congratulations

Though technology and feature wise much inferior, the Bullet 350 is definitely has more retro charm than the Speed 400. Plus the cheap maintenance and widespread service network of RE. Unbeatable in India.

Just one query. Did you test ride the Bullet and the Classic back to back? Which has better pillion comfort?

[shailinder]

Originally Posted by HillMan

Finally bit the Bullet literally . Booked the New Bullet 350.

Heart wins over mind.

Congratulations!!!

That was a wise decision, at least based on the reasoning you gave.
What is the delivery timeline?

[Raghu M]

Been a while since I have taken a close look at any bike. The one model that I really liked was the CBR 250R. This one is definitely a stunner. I have a modest Scooty Pep that I use for my colony runs but I have stopped riding bikes a while ago due to the traffic and ever increasing risks associated with driving in India but this one can be an exception once in a while I feel. The bike scene has evolved greatly I guess in the recent past.

[HillMan]

Originally Posted by shailinder

What is the delivery timeline?

Expected delivery by 19th Sep as per RE order tracker.

Originally Posted by aviator1101

Just one query. Did you test ride the Bullet and the Classic back to back? Which has better pillion comfort?

No, test ride was not available for the new Bullet. But it was available at the showroom for touch and feel. I could start it to feel the exhaust note and sit on it only. It is pretty much classic with a raised handle bar that changes your posture to a more relaxed seating. The position of hand is more like Meteor. Unlike Meteor here foot pegs are not forward set, which i personally liked.

[naveenvenkatesh]

Originally Posted by BikingNewbie23

Hi All, could anyone help with the procedure of cancelling the pre booking and for refund of the 2k ? Thank you.

When i had been to Keerthi Triumph and asked for the procedure for cancellation, they asked me to email them the receipt and mention the booking ID and it would be done. Email: accounts1@keerthi.co.in

I did email them on the 4th but haven't received so much as an acknowledgment, let alone any refund info. You can try the same email.

I plan to visit them next week if i don't hear back anything by then.

[shailinder]

Originally Posted by naveenvenkatesh

Email: accounts1@keerthi.co.in

I did email them on the 4th but haven't received so much as an acknowledgment, let alone any refund info. You can try the same email.

That is the biggest problem with Keerthi. They do not respond to calls or WhatsApp messages.

Khivraj is also in the same boat. I sent an email to Triumph India and Khivraj E City on the 4th of September and have been sending daily reminders. Unfortunately, I am yet to get a revert. Not even an acknowledgement has come from them, nor a denial that they will not be shifting dealers from Keerthi to Khivraj. I spoke twice at Khivraj E City, Gaurav/Kevin, but all in vain.

I am hard-pressed to think, what if I encounter a situation in the future, whether I will get a solution or not? At the end of the day, the same dealers will be servicing us post-sale. If they show their colour before the sale, God knows what all they are hiding or keeping in store for us.

[BikingNewbie23]

Thank you Naveen, I will try.

Shailinder - I had tried doing the same, sent them an email etc but no response yet. It's been 5 days already. They mentioned they would do it in 2 days. The phone number I had dialed was not reachable yesterday.

As for Keerthi, I found a few ladies there to be very rude and there seems to be a blithe disregard for customers overall.

[shailinder]

Originally Posted by BikingNewbie23

As for Keerthi, I found a few ladies there to be very rude and there seems to be a blithe disregard for customers overall.

Absolutely. They don't care about their customers. Most of the time, phones are switched off and no reverts on WhatsApp messages. One cannot visit them for everything, every time.

How would one go ahead with booking or closing delivery? I don't think Khivraj is any different. Their KTM support is better than Triumph because of such a high demand. They are just completely clueless.

[CuriousMagpie]

It's been almost a week now since my bike was delivered. Here are some observations from my perspective after following this thread for a while now:

1. Hyderabad showroom
   • Hyderabad's Retro Triumph seem to be relatively good, compared to the ordeals being experienced by folks in Bangalore and Pune. However, even the Hyderabad showroom appears to be quite overwhelmed by the recent surge in customers as I didn't always find someone to talk to. Apparently they delivered just around 1000 bikes in last 10 years (until June '23), but delivered more than 1000 bikes in the past couple of months! I appreciate them, despite the tired but welcoming look on their faces.
   • I got the bike delivered within a week after paying the full amount - I was skeptical of paying the full amount without looking at the allotted bike first, but after checking with some others it seems that's how they operate.
   • I didn't face any issues with color change (red to black) and registration name change (to spouse name - so that we pay less road tax). The staff politely cooperated and made the changes.
   • A new showroom seems to have opened recently at Gachibowli (beside Biodiversity Park), but the one at Banjara Hills is slightly more accessible for me so I continued my booking and got it delivered from there itself instead of trying to get it changed to the Gachibowli showroom.
   • Our office parking is quite tight, so I asked for a center stand (it's mandatory in our office parking lot). However, there's no mention of the center stand in the accessory list. The salespeople had no idea about it either. However, they said they'll hopefully have more details in a few weeks once the accessories are available in the showroom. No accessories are available right now.
   • Apparently we should book service appointments via the "Triumph India" app, but it doesn't work on my iPhone Mini! The salespeople made note and said they'll get it resolved soon, but it's still broken.
   • The maker in RC is "Bajaj", as others have noted.
   • Overall experience with the showroom staff for any of the process such as test ride, delivery, etc. were largely uneventful, which is good.
2. Competition
   • I had booked the HD x440 on the day it was launched (couple of days before Triumph/Bajaj launched Speed 400). I checked out the HD x440 to cover all the bases before making the decision. The x440 was not available for test ride until last week so I just sat on it when I visited the HD showroom (at Kavuri Hills) and immediately realized that's not for me. The rectangle display in circular console and wires on the right side of the handle felt so ugly. The seating posture didn't feel comfortable for me, especially for majority city riding. The additional weight was another big factor. HD/Hero launched the x440 before Speed 400, but hadn't even begun test rides! They recently rolled out online booking for test rides, but all slots are always full! I thought I'd get to test ride the x440 before Speed 400 delivery, but that was not meant to be. I've no qualms though. Just sitting on the display bike was enough for me to be convinced that it was not meant for me. The sound is perhaps signature Harley, but I prefer Speed 400's sound better since it blends more into the traffic without attracting much attention. I'm yet to cancel the HD x440 booking, which I'll do soon.
   • I had also test ridden a RE Classic 350 about three months ago. Like the HD, the Classic felt heavy and difficult to manage for my usage. So I dropped it and continued looking for other options.
   • I feel Triumph/Bajaj has launched Speed 400 just for me - it's such a perfect upgrade from my current bike!
3. Regarding the bike
   • I got MRF tires, but I didn't feel anything different. Out of the 10 bikes delivered that day, only 2 had MRF and the rest had Apollos.
   • I only received an extra key and couple of lock fobs in the kit. I saw someone posting that they received more items. The key is programmed to work with the bike and apparently worth 5000, so we need to protect and maintain it well!
   • As most people have mentioned already, I too noticed the wild fluctuations in DTE (Distance To Empty). I'm hoping it'll stabilize or be fixed after first service next month.
   • The seat doesn't seem to be a perfect fit (you'll notice if you try to pull up the seat at the front/rider's end). It's not really a concern since no one ever pulls up the seat that way! Most of the other bikes that were up for delivery had the same behavior so it's not a defect.
   • I currently own a Pulsar 135 LS. So, Speed 400 is definitely a significant upgrade. I was advised not to go too fast for a while, so I haven't tested its limits. For comparison, I've hit 120-130 kmph on the Pulsar when I traveled from Chennai to Bangalore in around 7 hours - so you can imagine how much I pushed the Pulsar However, I pushed it so hard only once in its 13-year existence.
   • My current usage is 99% city driving. Overall, I've found a lot of things well thought through in Speed 400, although some folks had concerns about them. For example, I felt the wider handle with bar-end mirrors instill a lot more confidence and provide better control. Also, the sitting posture is great for city riding, especially with a pillion rider. A lot of controls are automated so that the rider focuses on the drive. For example, the auto-headlight, ABS, traction control, no kick-start, no reserve fuel knob, etc.
   • Some places where I park my bike aren't safe, so I got the color changed from red to black since black didn't seem to stand out. It was corroborated during my drives in the past week - the only times people noticed my bike were perhaps when they noticed the yellow TR board.
   • Despite all the good stuff, I do have some concerns (some of them mentioned by others already). Most significant is the display console - it could be so much better by making the analog dial smaller and converting it to a tachometer instead of displaying the speed, and the digital console could show more info instead of having to press the "i" (info) button to rotate through so many times. I'm so used to seeing the DTE, Odometer and few other details without having to toggle through. Apart from that, I also wish the pillion foot-pegs could be slightly more separated from the rider foot-pegs so that pillion's feet are not touching the rider's legs. Also, I wish the inner mudguard was extended to cover a bit more of the rear tire - perhaps that might make the bike look a bit ugly, but that's just from my experience with other bikes.
   • Overall, I'm quite impressed and feel like buying this has been one of the best decisions.

To conclude, I'd like to thank the members of this forum and especially those who have posted actively on this thread. The wealth of knowledge and advice is awesome.

[kap04]

Originally Posted by shailinder

Absolutely. They don't care about their customers.

I think they are overwhelmed by the barrage of people coming in to take test rides and make enquiries and payments. They were delivering 5 bikes a month earlier and now they are delivering that same number or maybe more in a day. So I guess it's more or less expected.

[Himanshu809]

So I went to One Triumph Delhi and paid in full because there was no blue available and the SA said he can order a blue if it’s paid upfront. Is coming on Monday and should be in my hands before my birthday i.e. 16 September. Happy birthday to me I guess. Can’t wait. Waifu and I wanted only the blue as red is too common and black is too meh. Can’t wait. Will post pictures when I get my hands on it.

[davelok]

Originally Posted by Himanshu809

Is coming on Monday and should be in my hands before my birthday i.e. 16 September. Happy birthday to me I guess. Can’t wait. Waifu and I wanted only the blue as red is too common and black is too meh. Can’t wait. Will post pictures when I get my hands on it.

Congratulations and a very happy birthday in advance! Blue will definitely stand out more. Red has failed to turn heads.