Greetings to all respected members of forum.
This being my first post on team-bhp, please excuse me for any errors in post.
I take this opportunity to share my personal experience with Hector (Petrol,MT) which we have owned for past 1.5 year but with just 10k kms down because due to COVID out station trips have become distant reality (Though the amount of time I spent in stationary car is much greater than kms run as I got my license 2 months back).
Ownership Update after 1.5 year and 10k kms down
Prelude
We as a family have owned a fair number of cars starting from Maroon Maruti Omni now to Hector being the 15th car of my family.
It was the replacement for our 8 yr old XUV5OO which again was a great car and had set a good benchmark. But XUV had started to show its age thanks very proficient Mahindra service centres. And in general itch to upgrade had taken its roots in our minds.
So we had following
requirement for the new car:-
1. PETROL- (Due to low running and NGT law) This was a non negotiable criteria.
2. SUV with size comparable to XUV
3. Premium cabin
4. Feature loaded
5. Budget of maximum 20 lakhs
6. Reliable
7. Both MT AT transmission were accepted
There were very few options for Big Petrol SUV at that time.
So
Cars considered were:-
1.
Toyota Innova Crysta
We briefly considered this car due to space it offered and that Toyota badge.
But parents rejected it due to its taxi image and literally no features offered by it at such a high price tag.
Also a so-so experience at Toyota dealership where no test drive was offered even after repeated requests further strengthen our decision.
2.
Honda CR-V
Just thought to look at it but got rejected due to no justification of increasing our budget for the car.
3.
MG Hector
Really knew from the start that this would be the car which we would end up with. Awesome fit and finish and the amazing Infinity music system were the most appalling reasons.
Delivery Experience
We got the car just 1 week after booking from MG Delhi West (Kirti Nagar) as they had it in stock.
We got the Burgundy Red colour.
Considering now a minimum wait of 1-2 months we are really happy with whole experience.
There was a cake cutting ceremony and they shot a video too.
Also a very
funny incident happened during the delivery-
So BMW showroom is present just below MG one in Kirti Nagar and they share a same parking compound. A X1 owner was waiting for his car to get serviced (near our car) as our was being prepared for delivery. Soon our MG personnel came and started to demonstrate all the features of car(music system too). The X1 guy too started to take interest in it and went through with whole demonstration.
After the demonstration there was a look of despair on his face and he said he regretted buying X1 and went for a test drive of Hector Diesel MT.
Pros have been already been discussed in great detail in the thread so I will move to Key Observations
Key Observations:-
1. No rattles in the car till now
The fit and finish is much better than the first few initial batch(MY 2019) Hector.
2. The suspension is very soft and absorbs bumps at city speed up to 50kmph. But this behaviour irritates when road surface becomes wavy and at expansion joints.
3.Paint quality is amazing. The pearl lit up under sunlight under close observation.
4. All black interior is very easy to maintain
5. No niggles till now. Car has visited service centre only for routine service and insurance work.
6. Pick up and drop facility is amazing
U. Complaints are heard and we receive call back regarding complaints through MY MG app until it is resolved.
Cons:-
1. Missing features like Ventilated Seats(now rectified with facelift), Auto Dimming IRVM
2. Digital MID doesn’t show mileage and current speed of car
3. Very less (read NO) power below 2000rpm.
4. No lumbar support

(our XUV’s base variant had this). So on longer journeys we have to constantly change our position for relaxed driving.
5. Ambient is at very less places. From rear seats it looks non existent (Again XUV had much better). Also it can be switched on only headlights are on again unlike XUV
6. Rear underthigh support is very short (XUV had these better)
7. No idea about costs of Internet services after free 3 year period has ended.
8. The 3D mats from MG become dirty very easily and become very tough to clean.