[Knightrider]

Originally Posted by animishticomb

Q2 Do I need to do anything special for doing a test drive ( like pdi before paying amount and whole pdi list etc)

Nothing special needed. Just walk into the showroom along with your family so that you can check the space, comfort in all seats, ingress-egress for all the family members during the test-drive. The showroom will just ask for your driving license and take a photo-copy for their records.

Originally Posted by animishticomb

Q3 Do we need to go to the showroom for test drive or can they also come home around 8-9km? I've read some people have called dealers home for test drive here.

It is better to go to the showroom, just to have a feel of how they treat their customers. Some dealers also bring test-drive cars to your home. You can call the dealer and ask if that suits you.

Originally Posted by animishticomb

Q4 Do we need to get the quotes as part of test drive or is that once we are closer to decision?

You can ask for quotes, any special offers, discounts, etc. during your visit to the showroom or even on call. Nothing to do with test drive.

All the best with your car purchase!

[QuarterMile33]

Discounts are out for Magnite 2024 models in Delhi and others separately.

[lazycoder]

Thanks to this whole thread, I decided to get the new magnite N-Connecta CVT. Driving it since 4 days, enjoying it so far! My experience with the showroom was 3/5 stars. The folks aren't competent and we as customers have to chase them.

I have some questions for the existing owners. Nissan now offers a DashCam as an accessory, I didn't like the spec of it so I ordered one after my own research.

1. Did any of you hardwired DashCam to fuse box for parking surviellance?
2. Did the dealer say that hardwiring it properly doesn't void or voids the warranty?

[Bombastic]

Barely any reviews about the facelifted Magnite. Are they not selling or are owners not happy? I thought it was a pretty good car after my (limited) test drive.

[dudevarkey]

Originally Posted by dudevarkey

Update 1:
They promised me that the part will arrive within 2 weeks; now 50 Days passed and I haven't got any call from Nissan Dealership till 14th November.


Update 2:
Today they called again and checked if I am available tomorrow for a test drive with the technical team. I asked them to scheduled the inspection on Tuesday.

After the test drive they said they have again done some padding and returned the car - but nothing has changed.

In Feb the 4th year service of my car was due. I booked service and asked them to pick the car, and they said pick up and drop is chargeable - Rs. 500 for under 25km distance. The place where I stay is just 7 km from the service centre and they used to do free pick up and drop since 2021. I still asked them to pick the car as I couldn't take it to the service centre personally. I specifically asked them not to do anything other than the maintenance jobs of the periodic service. I started enjoying the Percussion performance which Nissan has thoughtfully provided in the car. Also I asked the SA to change the gear boot cover if the part they have been developing since August 2024 is ready. The SA was a nice person and he promised me that he will order the part, follow it up personally and get it replaced.


On 28th Feb I got a call from the ASC saying the part has arrived. I had taken the car to the service centre on 5th March and the SA got the part changed and delivered the car within 30 minutes.


This is the part which was replaced.


3 clips of the boot cover were broken and the leather boot cover came out exposing the gear selector. I don't know how this happened, only possibility for this to break is by pulling the leather boot cover, which is not likely to happen - so much for quality of the parts Nissan use.



I have realized how Nissan is surviving in India with just one model (and exports), when I came to know about the cost of the part.




Rs. 2587 for this, which in my view should not even cost Rs. 1000. This is how Nissan is making profits despite selling Magnite at a very competitive price (let us forget about the quality of parts here). Making profit is ok, but this is daylight robbery. I think I had earlier posted about the price of the rear camera of the car (Rs. 32,000).

Don't get overwhelmed by the lucrative offers and price, maintaining the Magnite would cost a bomb considering the price they are charging for spare parts.

[Bombastic]

That's crazy! No wonder Nissan says they are doing well OK in India! Or perhaps spare parts was their strategy to profitability all along, lol!

Outside of spares and prices though, how has your experience been? Is the core product worth the hassle? I'm in the market and the Magnite is in my final 5 shortlist. All the negative talk is kinda keeping it at the 5th place only, unfortunately.

[dudevarkey]

Originally Posted by Bombastic

Outside of spares and prices though, how has your experience been? Is the core product worth the hassle? I'm in the market and the Magnite is in my final 5 shortlist. All the negative talk is kinda keeping it at the 5th place only, unfortunately.

Magnite is decent in terms of space, driving comfort, passenger comfort; has adequate power (turbo) and cvt is smooth.

Magnite is value for money Sub compact SUV untill two years (before standard warranty expires). After 2 years it becomes a premium cat which is expensive to maintain.

If you have any complaints and need to escalate, you would naturally contact customer care. Here if you contact Nissan customer care, they will just forward it back to your service centre and does nothing.

This isy experience, mine is one among the initial batches Nissan manufactured, so there are a lot of issues which I am not mentioning here as the cars which are coming out of the plant now are much better.

[Nalin1]

If you have any complaints and need to escalate, you would naturally contact customer care. Here if you contact Nissan customer care, they will just forward it back to your service centre and does nothing

Not just Nissan. EVERY manufacturer's customer care will direct the request/query/complaint back to your service centre and look to resolve from there unless you escalate it big time.

[Bombastic]

Originally Posted by dudevarkey

Magnite is value for money Sub compact SUV untill two years (before standard warranty expires). After 2 years it becomes a premium cat which is expensive to maintain.

It looks like issues started building up just after the warranty period ended, I hope you have taken the extended warranty in that case. I understand that the new Magnite is a slightly better put-together product and has a 3+3 (extended) warranty period currently. Would you reckon it would be a good buy for 6 years if I am going for the warranty considering the product, cost, and service quality levels (keeping aside the uncertainty of Nissan's future)?

[dudevarkey]

Originally Posted by Nalin1

Not just Nissan. EVERY manufacturer's customer care will direct the request/query/complaint back to your service centre and look to resolve from there unless you escalate it big time.

I have written "they will just forward it back to your service centre and does nothing". They don't do anything else - no follow ups, nothing from their end. If you follow-up with the customer service, again they will forward it to service centre. If you raise a complaint against the ASS, that will also be forwarded to them and again no more actions from Nissan. I have contacted Maruti/ Nexa, Tata, Honda & Mahindra and they all were much more responsive and better in handling complaints. Maruti is excellent and others are ok compared to Nissan though none of them are a match for Maruti.

[dudevarkey]

Originally Posted by Bombastic

It looks like issues started building up just after the warranty period ended, I hope you have taken the extended warranty in that case.

Yes, I have 2+3 years extended warranty. Whichever be the brand, I always make it a point to purchase max possible extended warranty offered.

Problems with extended warranty - Most of the parts that fail are not covered under extended warranty. My stabilizer bar was replace a few days before the expiry of standard warranty (under 15K km in ODO), which is not covered under extended warranty. They will address (or pretend to address) rattling noises if it is within 2 years, after two years, all those jobs are payable. Silencer issues- not covered under extended warranty. These are common issues in most of the cars. And to claim extended warranty, need to undergo the same process as insurance claim - because the extended warranty is provided by third party.

Another issue faced is wheel bearing failed at 18K kms. I don't expect them to cover bearing under warranty, but it is unlikely to have the bearing damaged at just 18K kms. The car was never used on bad roads.

Magnite is not a bad option - it is a good product as such, but the overall ownership experience is something which is not going to be pleasant. If you are buying the Magnite - make sure that you opt for Extended Warranty for the max period, Periodic Maintenance Package and purchase RSA after expiry of standard warranty.

[dudevarkey]

Originally Posted by dudevarkey

I have contacted Maruti/ Nexa, Tata, Honda & Mahindra and they all were much more responsive and better in handling complaints. Maruti is excellent and others are ok compared to Nissan though none of them are a match for Maruti.

Correction: Honda is also good at taking care of their customers.

[Nithesh_M]

Ernakulam/Kottayam Magnite owners please respond. How is the experience with the car and Nissan ASC in your areas?

Trying to convince my father in law for an Acenta AMT which is just in the ballpark of Hyundai Exter S AMT and Ignis Alpha AMT. I've watched a ton of customer reviews from malayalee owners and it looks to be a mixed bag. Some happy about service costs but unhappy about spares delay.

Should we consider the Magnite or stick to Maruti/Hyundai considering its the elderly? Currently they own an Alto k10 and hence they prefer to stay with Maruti. Have somewhat made them consider the Exter since I own a Creta. But this Magnite is a lot of car for the money. If anyone has Nissan dealer contacts in and around Kottayam kindly share. Thanks.

Edit: Wow i just read the last few posts above mine. If that's the aftersales experience I guess we'll stick with Maruti/Hyundai.

Amazing how despite barely able to keep customers coming to showroom with one product, Nissan still doesn't understand how to keep existing customers happy.

[shashant]

if anybody is interested, offers upto 90k for MY24 is available on Magnite

https://www.nissan.in/vehicles/new/n...ite/offer.html

[Bombastic]

Went to Raja Nissan at Brigade Road Bangalore for a test drive recently. Leaving aside how devoid of life the showroom felt, the salesman was extremely incompetent. He said the vehicle had driven 200 km and it was a brand new vehicle when I could see ten times that number on the odo. Said it had no creep function when it did. Was trying to convince me that only the top Tekna+ came with leatherette seats (while even the Tekna does), and even tried to convince me that the N-Connecta model had a 360 camera. I pointed out there were no cameras under the RVMs, giving him a chance to rectify his statement, to which he claimed there were "sensors" there that would provide a 360-degree view. So, obviously, I challenged him to show the 360 feed to me. I guess he wasn't expecting that, and I could see all the josh drain from his face when he walked over to the driver's seat and only succeeded in showing me the feed from the rear camera. When I confronted him about the way he was either passing on incorrect info to a prospect, if not downright lying, he tried to justify himself instead of apologizing. That was the last straw for me, I just walked out.

I learned something very important, though: If you are seriously planning to buy a car, make sure you do your homework and have some basic knowledge about the car and its features before you go for a test drive. And if you're sure the salesman is bluffing, don't be afraid to call his bluff then and there. We consumers deserve better.