[sagargupta]

Originally Posted by ₹itzylove

Has anyone who booked a VIN23 MY24 model received their Registration Copy?

My 2 cents as I have bought the same configuration (VIN 23 MY24). As per dealer, the primary difference between Model Year (and not manufacturing year) MY24 and MY23 is addition of door protectors and spoiler. MY24 cars starts getting manufactured from late 2023 onwards (Aug 23 in your case). The RC will still show 2023 as that's when the car was put together even if the configuration is 2024. Happy to be corrected.

[sarathlal]

Originally Posted by ₹itzylove

So, I'm really confused. Since the assembly happened in India in 2024 and Skoda clearly mentioned MY2024, the RC should mention 2024, right?

Kodiaq always advertised their available stocks with VIN 23, which means the assembly is done in the year 2023 and RC will only endorse this month/year.
MY - Model Year denotes that the model year is 2024. As far as I know, there is no significant difference in MY 24 as compared to MY 23.

Again, per my understanding, the latest batch of Kodiaq assembled is that of August 2023.

MY23 actually had some changes - like the door edge protectors, lounge steps and BS6-phase 2 updates. But at the same time lost the beautiful trinity alloys

[Jangra]

Has anyone got this message? This is exactly 3 years from the date of invoice

[adi_petrolhead]

Originally Posted by Jangra

Has anyone got this message? This is exactly 3 years from the date of invoice

Yes this is accurate, the MySkodaConnect app which works on basis of the Jio dongle works only for three years from the date of ownership. After that there is a recharge you have to do through the dealership to continue the services. Pointless service really, app doesn't even respond half of the times for me and no real connected car features.

[KharbandaKartik]

Hello everyone, I went for the 1st service for my Kodiaq at Brite skoda, Noida, my car came with a 2 year SMP from the factory. They have denied first free service sighting the reason that it is not included in 2 year SMP. Can the fellow Skoda owners please pitch in ?

[SilverSmoke]

Originally Posted by KharbandaKartik

They have denied first free service sighting the reason that it is not included in 2 year SMP. Can the fellow Skoda owners please pitch in ?

This cannot be the reason for denial. 2 year SMP or any SMP starts from 1st service itself. Check the clauses - if any has been messed up.

[KharbandaKartik]

Originally Posted by SilverSmoke

This cannot be the reason for denial. 2 year SMP or any SMP starts from 1st service itself. Check the clauses - if any has been messed up.

I have been following your ownership details here and I have discussed about your service experience with one of the service advisors who deals with you, they then went on to reason with me on this saying that yours is a 4 year SMP.

I am actually at the service centre as I write this to you.

[SilverSmoke]

Originally Posted by KharbandaKartik

I am actually at the service centre as I write this to you.

Speak with Mr. Ajaya Kumar & discuss with him. He is manager of service team - he will help you out with.

Check terms & conditions. Also, confirm your pack activation date.

[KharbandaKartik]

Originally Posted by SilverSmoke

Speak with Mr. Ajaya Kumar & discuss with him. He is manager of service team - he will help you out with.

Check terms & conditions. Also, confirm your pack activation date.

Attachment 2710473

My package start date is the purchase date of my car, since this came along the car in an offer, so the validity is 2024-2026.

I posted about this on X and the dealership agreed to refund me, since I had already made the payment. Had a long day since I get my car serviced in my presence.

Thanks a lot to you for quickly getting back to me. Looking forward to see you someday in a Team-BHP meet.

[adi_petrolhead]

Originally Posted by KharbandaKartik

They have denied first free service sighting the reason that it is not included in 2 year SMP.

Originally Posted by SilverSmoke

Check terms & conditions. Also, confirm your pack activation date.

Originally Posted by KharbandaKartik

My package start date is the purchase date of my car, since this came along the car in an offer, so the validity is 2024-2026.

I posted about this on X and the dealership agreed to refund me, since I had already made the payment. Had a long day since I get my car serviced in my presence.

As far as I know, two year package is to be used for 2nd and 3rd service. The first service is free of labour charges and costs only about 7-8K out of pocket. Where as 2nd and 3rd service each cost upwards of 14K. So it would have made sense to use the "free package" for the next two services.

The terms also mention the package can be purchased anytime after 1 year or 1st service. Pretty clear I would say.

Now you've got refund from the dealer but you'll end up paying for the 3rd service which is a more expensive service which includes Haldex oil change as well as all filters.

[phi]

Originally Posted by KharbandaKartik

I posted about this on X and the dealership agreed to refund me, since I had already made the payment. Had a long day since I get my car serviced in my presence.

Really glad that you got the free service, and it is great to see how Team-BHP (@SilverSmoke in this case) is saving people in such situations.

Originally Posted by adi_petrolhead

Now you've got refund from the dealer but you'll end up paying for the 3rd service which is a more expensive service which includes Haldex oil change as well as all filters.

Third service has the same cost as first service - it is just engine oil and pollen filter change. Haldex oil change is in second service. Am I missing something?

Originally Posted by phi

I explained to the service advisor about my issue with the upcoming trip taking the car beyond the 15K limit by the time I am back from my trip. He was quite understanding, and gave me two options:

a. The dealer can take a deviation confirmation from Skoda for upto an extra usage of 3K km and one month. They can then do the service after I am back.

b. Record the service now as I asked, but keep the oil and filter with me and then do the actual oil change after I am back.

After all I had horror stories that I had heard abt Skoda service, I was delighted with this response. Anyway, I chose the second option since i am changing oil every 7.5K anyway, and I really did not want to add a delayed service in the records.

They finished inspection, replaced the pollen filter and returned the car in a couple of hours. Also gave me 5 1L cans of oil and the oil filter, and asked me to bring those back after the trip, for oil change. I asked about the quantity of oil being 5.7L, but they said that they will top up the 0.7L fraction from their stock during the oil change.

Here is a little story of a botched oil change.

Drove around 4K in December, and finally took the car to the service center for the deferred oil change, along with the 5L of oil and oil filter. I had run 9K after my first oil change at 7.5K, and this interval was ideal and I was feeling pretty good that everything worked out. They gave the car back by evening. Next morning, I check oil color from the dip stick using a tissue, and the oil is dirty - looked the same color as the oil was when I had completed 7.5K, and there was a slight burnt smell. My first thought was whether I had been swindled, so I took a second opinion from a fellow mechanic/enthusiast - he checked and said that it looks like the oil has been changed, but maybe they did not drain properly, or skimped on quantity.

I called the service advisor, and politely explained the situation. It took a few hours for them to call me back, but they agreed to replace the oil after checking once, and agreed to do it in my presence.

Took the car to the service center today morning. They drained all the oil - they said that they changed the oil, and the issue was that it was done by a newbie who did not drain properly. I examined the oil and it did feel new to the touch, but was discolored and did not smell new.

This time, we waited until the oil almost stopped dripping, and then filled new oil. Only 5L was filled from new cans. The remaining 0.7L was filled from a barrel - they said they pour remaining oil from cans into this barrel (it did look the same). There was a little confusion about the oil volume. Skoda says it is 5.7L as we all know, and they agreed with it, but they said it is only 5.5L as per their SMP specs (I do not think they are right - my first service warranty statement shows 5.7L). Anyway, they did not insist and filled in 5.7L. In the mix-up around the delayed oil change, they had forgotten to replace the drain plug (which was covered in SMP), which they did now.

All these went on in a jovial atmosphere. I asked if there is any personal loss to any of them because of the fiasco, and they said it was fine - apparently, they got the latest change approved against one of the official cars of the dealer. I also got an invite to be on the floor when I get works done from now on (this is a request they had refused earlier). Also got a little insight into their hiring during the chat. Fresh technicians are hired in campus hiring drives from ITIs - they are given internships at the dealer and undergo a round of training at VW even before they join. Left after a round of smiles and handshakes.

Overall, feeling happy - all is well that ends well, and no one was harmed during the incident. :-)

Impression before 7.5K oil change


Impression after 7.5K oil change


Impression after 16.5K oil change (the first time)


Impression after 16.5K oil change (the second time)


I did not take any pics from the shop floor as I did not want to spook them, but could not resist one with the engine cover off.

[KharbandaKartik]

Originally Posted by adi_petrolhead

As far as I know, two year package is to be used for 2nd and 3rd service. The first service is free of labour charges and costs only about 7-8K out of pocket. Where as 2nd and 3rd service each cost upwards of 14K. So it would have made sense to use the "free package" for the next two services.

The terms also mention the package can be purchased anytime after 1 year or 1st service. Pretty clear I would say.

Now you've got refund from the dealer but you'll end up paying for the 3rd service which is a more expensive service which includes Haldex oil change as well as all filters.

My SMP mentions the start date and expiry date of the package.

Haldex change isn't included in the 2 year SMP and will happen during the second service.

[Grootman]

Originally Posted by novice

Update on my Kodiaq.

It appears to be a case of adulterated/contaminated petrol. Now I am wondering if the two back to back fuel pump failures I had on my Superb few years back and a similar one before that on the Mondeo is attributed to contaminated petrol from the same bunk as I have been a regular at the bunk since past 15 years. Fuel pump failures on other cars didn't show up as dramatic as they did on the Kodiaq. So I never connected the dots until now.

Completely agree on this. Kodiaq, imho, is quite sensitive to adulterated/ contaminated fuel. Experienced it last year when the car sat in the worship for a little over two weeks without any resolution (it suffered from engine cranking issues). Got back to my regular pump and the issue never recurred.

[Grootman]

Originally Posted by vagster

It works only if you keep the ORVM adjustment knob at L side (On left mirror).

Never paid attention to this. Will keep that in mind now and try it out when the car comes back from the workshop after the service.
Thanks a ton

[Grootman]

Originally Posted by SilverSmoke

This time, they also did following-

1. Cabin air filter replacement.

2. Engine air filter clean up.

3. Brake oil replacement.

4. Brake assembly clean up - pads & discs.

5. Sunroof cleaning & lubrication.

6. Wheel balancing & alignment.

7. Regular washing & cleaning.

8. Tyre treads measurement.

9. Engine bay cleaning.

10. Washer fluid top up.

Thanks for this SilverSmoke. I was actually looking for a list. Just checking, do we necessarily need to go for engine throttle cleaning even if there's no underlying issue? My service associate has been pushing for this.

Also, I got the sunroof cleaning and lubrication done last year. It is really required to be done every year. Felt there was no need last year as well but the SA pushed for it. And they are pushing for it again this year