Virtus GT EDGE MT: Ownership review and tryst with service
After a long persistent itch to own a TSI, I finally booked VW Virtus GT EDGE edition (MT - as I wanted that; Black - for rest of the family).
The car was booked at KUN VW, OMR, Chennai in July 2023 and after a wait of ~3 months, was delivered in Oct 2023.
A bit of background (mine and search for new car):
I love spending time with the vehicles - cars as well as motorcycles. Over last one and half decade, have worked with Auto OEs and consulting firms to learn more about the Industry. The work has taken me to almost all major cities (Pune, NCR, Hyderabad, Bangalore, Mumbai) and now for last 2 years have found my peace at Chennai.
So far we sailed through one Baleno (2017), a Thunderbird (2015 - itching for an upgrade here as well) and custody of a 2002 Bullet 350.
Given the rising dust levels (ongoing construction in Chennai) and of course - the itch to add a new car to the Garage, I started exploring the options.
Search for new car
It was simply head vs heart for us. Last time the head won, when we took Baleno over Polo GT TSI. I was not sure about prospects of having a VW as a single car in the household and thus went for bullet proof reliability (in the budget of course).
The Baleno has served us well and took us to multiple long trips across KA, KL, TN, AP, TS, GA, MH, GJ, MP clocking almost 60k kms since end of 2017.
Even now - notwithstanding the build quality, rattles - it runs flawlessly.
But the heart was yearning for its comeback, and we started looking for a new car. Virtus managed to win the close contest with New Verna (very close), Seltos, Grand Vitara.
I didn't consider Slavia, Creta and Hyryder as we have them in the family.
Taigun and Kushaq were ruled out based on boot space on offer (we travel with kid - so more the merrier).
Ownership experience for first 2k kms:
Must say the car stands out from the rest and in the Black color it looks quite differentiated. I got the ceramic coating done as wanted to preserve the looks and PPF was out of budget.
Since the day I got the car - the runs to Mahabalipuram & ECR have become more frequent and we enjoyed every bit of it.
I took the car to Bangalore and Chikaballapur with full family load, and was positively surprised with the road manners at highway speeds.
The factors which stood out are - High speed stability, Good grunt from engine from 1,500 rpm, Space, Road presence, Decent ride quality (Post breakfast backseat test - passed), good music system (subwoofer and amplifier), and ventilated seats ) noisy though.
There are rough edges which are already highlighted on this forum - Suspension makes noise over bumps, Interior plastic quality, sub-par Rear view camera and lack of a few features (front park sensors etc.)
One big miss which I feel is the lack of UV cut glasses.
The Baleno has it, but a car which is twice as expensive and premium doesn't. Despite understanding the laws of the land, have installed 70% VLT films on the glasses (Moto Hunger Brand).
Cops will catch one day, Mr. Sun will do it everyday.
An abrupt end to Honeymoon
So the honeymoon period with was going well, till the time I have to travel out for a week leaving the car in Basement. Dec 7 2023, I parked the car after returning from office in the evening. Dec 18 2023, I checked the car in morning again.
One heartless Mr. Rat got into the bonnet - leaving all other cars in the vicinity - and decided to chew and chew more.
When I got back the car started with EPS and Check engine light on
I opened the bonnet to check and found the remnants of the feast that son of a rat had. While, major wires seem intact, the cover across battery was almost gone. I tried to take car out of parking to podium (sensing a need for Tow) and reversed it. But engine died and didn't started afterwards.
That's when the ghost of infamous After Sales & Service shown its first sight. Called RSA for a tow and explained that battery and other systems are working. But who am I to judge, they sent a battery technician with jump start cables !!
Nevertheless, he tried and checked the battery and thus a check box was completed. Since then, for last 4 days (Dec 18-22) I am playing tiki taka with RSA, Service center, Service center head, and CRM while the car is standing as is with no sight of the tow truck.
There is a Catch 22 situation though --
1. The RSA (Europ Assistance) asks for 24 hours everyday and then doesn't respond. Further they also said - they don't have tow trucks and can't pick-up vehicle from basement.
2. The service center (KUN VW) is unable to send a technician to repair the vehicle so that it can be driven to the service center.
3. Clearly, I am not a Baahubali who can pull the car from Basement 2 to podium. Heck I can't even push my Enfields up the basement.
So I am following up and keeping an eye out for growing wildlife in the car.
Still waiting to hear from RSA or service center on the way forward.
But one thing amused me (negatively) that I have to coordinate between RSA, service center and VW CRM. Shouldn't VW had one to one interface with customers for all the queries?
Will keep the thread updated on how we get the Black Panther back on road. Any suggestions or leads or help on taking this forward are most welcome.
And apologies for being a silent spectator for a long time on Team bhp.
I must say - I have witnessed multiple vehicle breakdowns in past, this seems easiest but turned out to be worst.
1. A Maruti 800 (16 year old car): Ignition coil failed while driving from Nagpur to Jabalpur in rural MP. The mechanic from MASS, Chhindwara came and repaired the coil. Turn around time 6 hours.
2. Chain failure (Enfield) in the Nagarhole Tiger Reserve (Wayanad to Bangalore). Mechanic rode from Mysore and fixed it (make-shift, but worked). Bike breakdown at 5:30 PM, we started riding back at 11PM in night (TAT in 6:30 hours).
3. Dzire in family - Infested by rats during COVID - as we have to leave it for a while. Climate control unit was non functional as well, seatbelts were bitten. Was fixed by MASS in
rural MP, in 3 days.
I understand the reach limitations of VW vs. Maruti or RE, but we are in Chennai and there at-least VW has to match the service (adjusted for vols) as compared to other brands.