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Originally Posted by a4anurag Sad to see the car spend more time at the ASC rather than with you!
What does Tata have to say on this? |
It really is sad.
Tata doesn't have much to say on this. I have attached the letters sent to the Tata Heads in the post before this. No reply from them.
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Originally Posted by noopster I think it's high time you spoke to Ratan Tata directly- am sure you have the werewithal to pull that off. This is getting ridiculous. |
I have tried to do that. But to no avail. It became ridiculous a long time ago.
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Originally Posted by rav11stars Selling a car is only the beginning; the real job begins when you begin to service the vehicle and bring that wide grin on the face of the customer.
I thought TATA has come of age and is more matured when I heard about it's purchase of JLR. But looks like "Money can buy you fancy overseas companies, not their values". |
The Tatas are known for ethics, but I don't understand what is happening these days. If only JLR was run like a professional company in India.
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Originally Posted by GTO Monkey,
Can you explain to me why you are still wasting your time on this vehicle? It's clearly troublesome - like most high end Land Rovers & Range Rovers are - and whatever you do, it'll never offer you a trouble-free ownership experience.
Please cut your losses, sell it off and buy something else. |
Rush, but what about the next person who buys it? It will be a crime to sell it to an unsuspecting innocent buyer. Besides it may not last the full test drive of a new buyer without breaking down.
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Originally Posted by Grr7 Mad Monkey, do you practice meditation? Take my bow for this level of patience.
If my maruti would have given half the problems you have faced, I had rather sell the car and be car-less. Luckily, you are a blessed soul, why waste your time, energy and resources on this junk yard car?
Obviously, you have the option to upgrade/lateral-shift or even downgrade. And after all these troubles, I feel you need to pleasantly treat your mind and soul(in-lieu of all the harassment) with a mighty awesome Land Cruiser.
The expected brilliant ownership of a LC may hopefully reimburse your apathy slightly.
Good luck.
Wishing to get a good update from you on this thread. |
I have been practising Krav Maga and Taekwondo (if that is how it is spelt), but I should probably move on to meditation.
An LC will cost be 1.5cr odd, which is far too high. A G350cdi would be perfect.
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Originally Posted by Ash_vtec @madmonkey
After skimming through your thread the following comes to mind:
1. The vehicle and after sales service provider constantly compete with each other, to be the worst and most frustrating they possibly can.
2. You should sell your car to someone who doesn't have access to the internet. If one were to google land rover discovery problems I'm sure this thread will pop up ! |
I am sure had the service been competent I would not have faced most of these issues, and even if I had they would have been solved.
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Originally Posted by Jaggu This is quite shocking. Why are you still living with this vehicle? Have you tried writing to UK and ask for a replacement? |
Believe me, I have tried doing everything. Forget a replacement, I will be happy if they buy back my car at a fair price.
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Originally Posted by 1lokesh Dear Mad Monkey,
Your patience is truly unbelievable and rare in current age. Only that its being wasted on a trash. I just went through whole thread and am really amazed at the incompetence of JLR TATA, the dealer and bunch of jokers you are dealing with.
I STRONGLY suggest you to write to CP Mistry on this and take this to highest possible level. He does checks his email and personally looks into such issues which damage equity of Tata Sons in any way (this is my personal experience with one of the Tata products) |
I have tried writing to a lot of people including Mr. Mistry and Mr. Tata, but there has been no personal response from their end, and when the response is delegated we have seen what has happened.
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Originally Posted by iliketurtles The only thing I found amusing about your post was the opening image, in which you used Sai Bab's Fled Beld Services. After that it was all downhill, much like your ownership experience.
I think the time has gone to reach out to the higher authorities, this is clearly a case of the car being poorly serviced. The only way these fools are going to be straightened out is to use a concerted media campaign showing how money doesn't always buy you peace of mind.
Poorly managed, this entire ownership experience. Amazing how your whole experience has been littered with this, it's not a one-off. Get rid of this lemon, sometimes it's no use making lemonade when life (or JLR) hands you some.
Get rid. Simple as. |
I am not the only customer has gone through this, the main point of this thread is to bring to the notice of prospective JLR customers how the after sales is. If I can stop a few other people from putting their lives at risk, I will be happy.
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Originally Posted by aboveallkaran Mad Monkey you should dispose off this Tata Discovery and get yourself a Toyota Landcruiser- The Pride of the World, as quoted in toyota ads. |
Unfortunately after this whole charade, I don't have 1.5cr to spare.
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Originally Posted by no_boundaries @Mad Monkey : As everybody here suggested, why not put the car up for sale ? Well, I'm sure you will be open with the issues on the car but why go through the turmoil of dealing with such imbeciles. I read your encounter and I'm working up a storm of anger in my mind.
Is there a sentimental thing with this car ? If that's the case may be an Independent Garage can help you. I'm sure there are many Independent Garages who could repair the product once and for all. Warranty you say, but it clearly is not helping the case. |
An independant garage probably won't be able to deal with the electronics of this car, then again neither can the official service centre.
I want JLR to fix this car without paying a penny to them, since their incompetence has caused many of the issues.
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Originally Posted by svsantosh Wow - I did know RR (not the other RR) has its share of demons back in UK. So many forums in UK talk about scourging of parts from scrap yards to make their RR work the next day. But to charge 1Cr and NOT provide the service backup for a known issue-monger of a car is pathetic.
It makes me think - the reason why TATA and JLR got together in the first place is..."JLR is after all making Indigo Manza and Tata Safari in a different skin and thats why the 2 companies could sync together" |
This is more like the original Indica in different skin, except this has many more things which have gone wrong.
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Originally Posted by LP640 1. As most said, firstly, Hats off to your patience!
2. You must raise this issue to Tata and try for a replacement. (I dont know how tough/practical this is).
3. If possible hire a knowledgeable person (may be part-time) who can take care of the car unless it is sorted or when it is in garage. This car has already cost you lot of time and fatigue.
4. Never give the car again to this workshop. They don't respect you, they don't care for your vehicle. Move to an independent competent workshop
5. If you want to sell this lemon, sell it to some one who will rip off the electrics and use the basic car for hobby like off-road (chances are less to find such hobbyists in India)
6. If you love Land Rover, get another Disco/Range Rover and move on! This car is getting worse day by day due to manhandling by the service centre. Its is not impossible to bring it back in shape, but it is going to be very time consuming and difficult to find a competent resource. The work done now needs to be very detailed and precise.
I feel bad that we still cant afford expensive cars in India because of the incompetence of the service staff. I wish you success. Keep posting. All the best! |
Thank you.
Already been tried, see my post above.
Exactly when I cannot afford to spend more on this car.
This is a company owned workshop, its high time they raise the standard of work.
Get another Disco/RR
Not in this life time.
Thanks for your wishes.
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Originally Posted by amoghchaphalkar We can do our bit by tweeting the link to this thread to @jlrindia and @jlrpr. I have already done that.
You can also tag @bmwindia and @audiIN to make JLR feel shameful about the whole thing (assuming they care) |
I highly doubt that will make a difference to them, since I am not Salman Khan or Ekta Kapoor, thank you though!
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Originally Posted by Nissan1180 What I am unable to understand is - why could the company not replace the vehicle? 1 . 5 crore is a large amount. What is JLR trying to pull off in India? |
That is something I too cannot understand. For a company that is doing so well worldwide, it is stupid on their part to not replace a clearly defective car.
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Originally Posted by FORTified After reading madmonkey's experience, I decided not to complain about TOYOTA's service quality.They did a much better job on my car which coasted around 25% of Discovery 4.
BTW, is madmonkey the original TBHP handle or you decided it after your discovery experience? |
Well the handle was decided just for fun, but it is turning out to be true.
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Originally Posted by drmohitg I am at a loss of words here. What I am unable to understand is that why are you tolerating so much nonsense? Your car gives you repeated problems, spends mot of its time in the workshop where rather than addressing your issues, the workshop people manage to scratch additional body parts. Lastly the management attitude of Tata has been atrocious.
So what is it that is still motivating you to continue living out this ordeal? Or is there more to the story that we don't know?
I had heard that Ratan Tata himself takes interests in solving issues like this. Can't he help you here? Did you try contacting him on twitter? |
I have tried everything, trust me.
As stupid as it may sound, this car is still lovely when it does work. Of course that is not reason enough to continue with this. I am till hoping JLR may develop some sense and do something about it.
Thank you guys for your support, I shall definitely update this thread very soon.
p.s - like someone suggested, I did consider donating this car to the BMC to be used as a garbage truck (though I am no Maharaja), but I would not want to see garbage stuck on the streets of Mumbai.