Concorde Servicing - Impressed Concorde Service is Impressive!
Have some good experience in service part, firstly i had damaged rear view(motorized) and was hunting for the spare but luckily my wait was very short, thanks to the "prompt" service from the fiat guys.
When i called "greentracks" i was asked to pay 80% in advance and had to wait 10 days, when contacted concorde was told had to wait. this kind off pissed me so i called the help line number(fiat site) and spoke to them about the spare scene of fiat i was directed to the manager-spares...this gentlemen turned out to be of great help he assured me that he will sort it out soon and the next day i get a call from "Concorde" that they have the mirror in stock and i can get it fixed...
I got a reminder call on friday from concorde, on saturday i left the car at concorde(hosur rd) along with this job i had asked them to rectify the rattling noise, rear wiper and the clock was not working....
i got a prompt call from them around 5ish telling the car is ready and updated me about the status...i went to the service station around 6:45...car was ready after a good wash...advisor was helpful...and everything done as expected.
Only things was the mirror button was functiona opposite, like if i press top it goes down and vice versa  this orning got a call from concorde asking for the feedback and when i told about this they promplty were ready to send the technisian to my house/office....i must say am impressed!
Experience with RAC was OK! though i had left the car for abut 1week, they had not done many work properly like rattling...they had asked me to change the clock while it had some issue with wiring(thanks to rat)
Can say Concorde is proactive and they seem to be interested to help! hope they will continue like this! |