[mkh]

Called up the Customer Service Mgr today and told him the problem has come back. His answer was that now its come back after a month so looks like we need to do an elaborate lubrication of the part and we found out the problem last time. I was not happy and asked him why is he not considering replacement, thats what he said last time. He seems reluctant on that, and gave me a long explanation of how to go about step by step as per Honda reco. He said i can replace but unnecessarily you have to pay- i was like- are you crazy that i pay for something that started giving problems after a month? The interesting thing is that the noise starts coming after the car runs for a few kms, not immediately
Well after a long talk it was agreed to leave the car there for a full day. I also called Honda-one to one and registered this
Promptly a call came back from the Manager and he told me he needs to close this case within 48 hours so i have to leave the car tomorrow. A few more things said which are irrelevant, but the process is that its now taken as a case where dealer could not fix the customer issue hence its an escalation. I had no intentions of that, just wanted the customer care guys to know so that later if we needed something from honda, it was recorded with them that this problem has been lingering on.
Finally- hope this goes away once and for all but my question remains: why would this need lubrication when its a new part?
Nothing against anyone or any brand but i feel scared thinking what would be the case if i bought a car where horror stories of customer service are aplenty.
First such experience, all because the first new car in my 10 years of owning cars! You can only know about customer service once you land into a problem,till then all is fine. BTW the other new car,i-10 too had a clutch issue,which was taken as a warranty replacement and done easily,kudos to hyundai again!

[nirmaljusdoit]

MKH - The behaviour of the dealership guys seems strange ! Recently when our car went in for the 30 K service, I had pointed out some strange juddering of the right side wiper, which was traced to a faulty wiper motor & promptly replaced a week later, no questions asked !

Its been a marathon few weeks with multiple trips to Coorg, Andhra & North Karnataka the last 3 weeks, just crossed 35 K kms and ive never faced any such strange noises from the clutch

Looks to me like they have goofed up something with your car & are trying to hide it now. ??

Something of interest which shows Honda's clear dominance in petrol engines with the best of VTEC technology. The attached picture says it all, how much mileage one can achieve with a light foot on the highway. A figure of 23.1 km/l , achieved on the way NH4, maintaining a steady speed of 80 ~ 90 km/hr

[nayyar.rao]

Originally Posted by mkh

quite hard to believe that this issue is the same what you are referring to. Mine is like a loud grating noise, not even a squeak,and i asked a few folks who own ANHC, none reported this. I will try out reporting to Honda CRM, almost tempted to go there today itself, but got work:(. I still have this slight hope ( based on my talks with that guy) that it will get resolved at their end, lets see.

mkh, i did not probably go through your posts in entirety. i believed those were the squeaks you were referring to. Well, i havent heard of the grinds in my car. sorry for the wrong info. however, i have been feeling the pedal reverbs increase in the rains a little so probably one more round of clutch bleeding. If you are at whitefield tomorrow, lets meet up. Mine would be a black city with red t-bhp sticker on the rear left door and stanley monograms on the rear quarter glasses.

[mkh]

Originally Posted by nayyar.rao

mkh, i did not probably go through your posts in entirety. i believed those were the squeaks you were referring to. Well, i havent heard of the grinds in my car. sorry for the wrong info. however, i have been feeling the pedal reverbs increase in the rains a little so probably one more round of clutch bleeding. If you are at whitefield tomorrow, lets meet up. Mine would be a black city with red t-bhp sticker on the rear left door and stanley monograms on the rear quarter glasses.

sorry read this a trifle late, i went in the morning today. Strangely there was none who was told about me coming there, probably the guy got a little upset as i talked to Honda 1-2-1. Anyways the service manager attended and i also got hold of the floor in charge who had seen the issue earlier
Hope i can get it fixed once and for all. BTW any idea on what is the line of action if i suppose do not have it fixed by them?
Told them a dozen times NOT to touch the car with cloth or water, and not to soil the interiors, can only pray!
@ Nirmal- It looks to me as if they cannot figure out the issue and are moving too slow, not thinking a fault could be with the part.
Great to see that number,i saw 25 once for a short while in my trip, easily can maintain that if go at speed of 80 odd.

[nayyar.rao]

Originally Posted by mkh

sorry read this a trifle late, i went in the morning today. Strangely there was none who was told about me coming there, probably the guy got a little upset as i talked to Honda 1-2-1. Anyways the service manager attended and i also got hold of the floor in charge who had seen the issue earlier
Hope i can get it fixed once and for all. BTW any idea on what is the line of action if i suppose do not have it fixed by them?
Told them a dozen times NOT to touch the car with cloth or water, and not to soil the interiors, can only pray!
@ Nirmal- It looks to me as if they cannot figure out the issue and are moving too slow, not thinking a fault could be with the part.
Great to see that number,i saw 25 once for a short while in my trip, easily can maintain that if go at speed of 80 odd.

mkh, i have tried the other two dealerships too but this one to which we go is better. The other advisors did not even notice the problem with my car. They said the car is perfect. So i want to stick to these guys. Try the others and let me know if you find a better person. Also, let us keep talking to Honda. Even i have noticed the dealerships getting cross when they get to know of 1-2-1, so probably i guess calling 1-2-1 adds pressure on to them.

[mkh]

In the evening i called up the service manager, and shockingly he told me that they took 3 test drives and did not notice the sound. I was upset, as i told him we are going back again to square one. I have shown you guys the sound last time and the Cust Service Mgr clearly told me they know what the problem is, while you are telling me you cannot see it?
Its amazing how they keep harping on the line-" we cannot see it " etc. I even had him listen to the sound recorded in my phone, to which he said, yes with that i believe! Long story cut short, they replaced some Pedal shoe, brush etc as then lubricated it, wonder if that will work. The only issue is that it will be known after about 15-20 days and for the next 10 days, i will not be using the car!
Meanwhile i recall the part that my friend at Hyundai said might be the culprit- its the Releaser Bearing. Honda guy said he can open that full assembly and lubricate it, but it will be 10-12 hours and unless Honda tells them to do this, why do it!
Went in the evening and took the car, thankfully not touched by them and clean inside too, however kilos of dust on the outside, which i removed in a jiffy with the Faithful California Duster!
Now, just have to hope they hit the nail on the head and its fixed. If not, its not going to be a nice meeting next time.

[phantom76]

Originally Posted by mkh

Now, just have to hope they hit the nail on the head and its fixed. If not, its not going to be a nice meeting next time.

I think you are going to get enough company soon. Me and my friend have started observing this sound in our 3 month old ANHCs which are due for second service now. Can you please send me/PM me the squeak? I will confirm if this is what I am hearing..

[phantom76]

Originally Posted by phantom76

I think you are going to get enough company soon. Me and my friend have started observing this sound in our 3 month old ANHCs which are due for second service now. Can you please send me/PM me the squeak? I will confirm if this is what I am hearing..

An update. Got my first service done early this week. They did some lubrication on the clutch and now the sound is not there after about 5 days of usage. I will update if the sound returns.

OT: Are you out of town?

[mkh]

Originally Posted by phantom76

An update. Got my first service done early this week. They did some lubrication on the clutch and now the sound is not there after about 5 days of usage. I will update if the sound returns.

OT: Are you out of town?

Yeah was away, sorry could not reply, will post the audio file asap. Mine is not a squeak but a clear grating sound- like an old spring releases and it happens after the car runs a while in stop and go traffic. Lubrication will remove it for a while, if its the same problem as mine. Mine came back after 15-20 days of use, will know this time once i run it for a month if its fixed or not. Let me know once its back, we can meet up and see if we have a common issue. I hope the issue is fixed but if its not, hope its the same, so that we can get better attention

[mkh]

Its a very frustrating experience- the sound is back and this time just in 5 days of usage.
I was out of town hence could not drive for 15 days. I called the customer relations mgr at Whitefield Honda and said, the sound is back.
He said, this time let it be very audible, till then do not bother so that we can then take action. What is disturbing is that inspite of making them hear it CLEARLY, they say they could not hear it in a test drive after i leave it with them. Either i believe them, or do not, i am very frustrated. Having bought a new car first time, that too a Honda, its heart breaking to go through this ordeal.
Now i am wondering, who will help me out? The guy tells me- Sir you can go to One-2-One but they will come back to me only and it will delay your process as we will have to do everything consulting them etc.
Its almost like- do whatever, we only can help you so go by what we do
3 visits and they have not been able to even see what it is, though the last time i CLEARLY made them hear and they agreed also they had heard it
I plan to go there today and let me see what they come up with. He says- you may need to leave your car for a few days if needed.
Sometimes i wish i had not bought this car if this is what i had to face. Its a small thing, but just too much of time and energy wasted. Shudder to think what happens to people who buy Skoda etc where none listens also
What else can i do, just be at the mercy of the service center, who say they will fix it but look like do not know, or escalate?
Is there anyway i can get proper attention to this other than this frustrating visits to them?

[raghu230506]

Sad to hear it's back again.

MKH,

I had similar experience with suspension on my brand new ANHC last year, by the time I reach Dakshin which is like 5km from my house the noise would disappear.

Dealer every time did some checks and said everything is ok, we have lubricated bla bla

This happened 3 times, I then decided to record it the same way you did, and made the Service Manager hear it instead of the SA. He was surprised to hear the noise and said it should not happen and only then things started moving, they sent their engineer next day to my house in the morning as it happens during initial run in. They were convinced to actual spend a day to resolve it.

What they said did is a complete end to end check up and lubrication of suspension, from then on I don't have it anymore.

I would propose you try with another dealer once or talk directly with the service manager.

Service Manager at Dakshin deals in much better way (as far as my experience goes)

[pratim]

@mkh,

Did you try the service feedback form in Honda website? In case you have not, here is the link:

Honda Car India::Feedback for Service

I do share a similar experience with Whitefiled Honda and the CRM person. I have a strange occassional squeaking noise from left and right A pillars. I made them hear the noise, four times at that, and every time they somehow manage to forget that.

Also please talk to your sales rep and talk to the Sales Manager in turn
through him/her about the issue.

For me, the above yielded some result, though not complete satisfaction.

Also call Honda one-2-one to register your complaint with Honda anyways.

-Pratim

[mkh]

Originally Posted by raghu230506

Sad to hear it's back again.

MKH,

I had similar experience with suspension on my brand new ANHC last year, by the time I reach Dakshin which is like 5km from my house the noise would disappear.

Dealer every time did some checks and said everything is ok, we have lubricated bla bla

This happened 3 times, I then decided to record it the same way you did, and made the Service Manager hear it instead of the SA. He was surprised to hear the noise and said it should not happen and only then things started moving, they sent their engineer next day to my house in the morning as it happens during initial run in. They were convinced to actual spend a day to resolve it.

What they said did is a complete end to end check up and lubrication of suspension, from then on I don't have it anymore.

I would propose you try with another dealer once or talk directly with the service manager.

Service Manager at Dakshin deals in much better way (as far as my experience goes)

Prob is that i did not buy it from tehre, dunno how much they will entertain me. Also dakshin is like one other end of the city for me :(
My best bet seems like to keep at these guys till they can see the problem, once they see, they have to fix it.

Originally Posted by pratim

@mkh,

Did you try the service feedback form in Honda website? In case you have not, here is the link:

Honda Car India::Feedback for Service

I do share a similar experience with Whitefiled Honda and the CRM person. I have a strange occassional squeaking noise from left and right A pillars. I made them hear the noise, four times at that, and every time they somehow manage to forget that.

Also please talk to your sales rep and talk to the Sales Manager in turn
through him/her about the issue.

For me, the above yielded some result, though not complete satisfaction.

Also call Honda one-2-one to register your complaint with Honda anyways.

-Pratim

Have registered it with Honda-One-2-One
Seeing so many replies, i wonder where is the famed honda reliability, quality etc? Looks like a few nagging issues are assured with a new purchase? Or that some of us are too particular. Mine is a loud noise- cannot be ignored after a while, till then its fine.
Will approach all folks there this time including the owner who knows me

[raghu230506]

MKH,

It doesn't matter, I bought the car in MAGNUM and got the issue checked and resolved free of cost from Dakshin.

[phantom76]

Sorry to hear that this sound is back. Please PM me so that I can confirm if it is the same. After about 2 weeks of service, I noticed a very gentle squeak today morning - not sure whether this is a sign of the return of the noise, I will update in a couple of days... As you said, yes this is very annoying.