News

Authorised Honda service: Terrible experience with my Shine

The bike has crossed 1 lakh km on the odometer.

BHPian technicalytuned recently shared this with other enthusiasts.

Today I faced one of the worst service experiences of all time. I’m an Automobile engineer with 4+ years of experience in car sales and service, so I’m technically sound enough to understand the issues and I get my bike serviced at the Authorized Service centre since my dad prefers it. The bike in the picture is a 2012 manufactured honda shine which has done more than 1 lac km (has also done an all India tour of 12 Jyotirlinga and 4 Dham in 2019). For the first 5 years, it was serviced at Venetian Honda Service centre and after the warranty, all the major work other than some oil changes was done at the service centre.

I had taken my bike to Venetian Honda Kandivali west for an oil change, air filter change and a small leakage of lifter tensioner cover at 9:30 am.

Met a service advisor who didn't even know how to talk and spoke as if I had come to borrow some money from him. I straightforwardly told him that I only need the oil change, air filter change and the lifter tensioner oil leakage to be sorted out. He tried to add some unnecessary stuff like AMC and also said that you will have to change the spark plug along with the air filter and told me that I will have to take general service as well. He also told me that there is some tappet and cylinder noise also and when I told him that the piston, cylinder block and valves were replaced 2 months back at your service centre, he was mum for a minute and regrated opening his mouth.

A new technician took the vehicle (I know it since I have been visiting them for the past 9+ years). He opened the lifter tensioner and fitted it back after applying some sealant since the gasket was not available and later was given in writing that the gasket is out of stock. They should have checked that before opening it. While the vehicle was being serviced I saw that he had removed the carburettor as well. When I asked him why the carburettor was open to which he replied that the carburettor air pipe was stuck and hence needed some cleaning. I told him that I haven't mentioned cleaning the carburettor since the bike was working well and there was no complaint regarding it. To which he was dumbstruck. When I told him to call his manager, one of the mechanics jumped in and told me that he had removed the carburettor to check the other bike. I was kind of shocked.

I tried to talk to their manager but he was not available and was told that he will come in some time. Waited for some time but there was no sign of him. Tried to get his number but was denied. Asked the receptionist to which she mentioned that it's on the board. Tried to call on that number but it was from someone else.

While changing the oil I asked them to change the washer of the oil drain plug, the technician told me that the washer is out of stock. Another technician jumped in and said that he has a washer and brought a somewhat used washer. A simple thing like a washer is not available which is the least basic of a service centre shows the attitude and their seriousness towards their work.

Asked the floor manager to give me in writing by mail that they had opened the carburettor without any permission or work and the technician also accepted that he had opened it to check the other bike. The floor manager didn't even have the courtesy to accept the mistake on their part and initially tried to rubbish my claim saying that the carburettor was opened for just servicing and they do it with every bike and initially told me they don’t have any email id and later on told that they don’t have any permission to send a mail.

I called honda 2 wheeler customer care and narrated to them my ordeal to which they registered my complaint and the service centre got into action. In the meantime, my dad also called them and they tried to convince him on-call rather than talking to me in person. They got ready to give it to me in writing on a paper but it didn’t make any sense since there was no one senior to address it.

I was waiting for their reply and in the meantime saw 1 technician (who was trying to cover the bike) and a service advisor changing the left side mirror with an old mirror; most probably removed from some other bike at the service centre. When I went near them they told me that the mirror was damaged while shifting the bike and when I told them that I was present while the bike was being parked they all promptly and silently left the place.

They are not at all competent to do big tasks like engine work and it's better to get it done at an FNG since an FNG has better experience and will do it in front of you. Last year in October 2021, I had got the cylinder block, piston and valves replaced since the bike was consuming some engine oil. Just after a weeks’ time, the oil leakage started from the sides. I complain to them twice but since there were fewer technicians they told me to come back some other day. One time they changed the headcover rubber but then too the problem persisted and they charged me for the part as well as the labour. And the second time they changed the gaskets and charged me again for the part as well as labour but I denied paying for the labour since they were not able to get it sorted in the first complaint.

Honda-2-wheeler also does not seem to be concerned about customer experience since I tried escalating it but no one called me from their side and they are expecting that the dealer will reply and do the needful.

I don't recommend leaving your bike/car at the workshop since they will make it useless before its warranty gets over. You can take an example of my bike which has done more than a lac km with 3-meter changes (the Honda Shine meter lasts for just 45-50k km) and to date, it runs like a new one. Each and every switch and bulb is in working condition and it even gets polished every year.

Check out BHPian comments for more insights and information.

 

News

Honda recalls H’Ness, CB 300R, Activa for reflector issue

The Honda X-Blade, Hornet 2.0, H’ness CB350, Activa 5G, Activa 6G, Activa 125 BSVI, CB Shine and CB 300R are affected by this recall.

Honda has announced a voluntary recall for a number of its models, to replace their faulty reflex reflectors.

The models that have been affected by this recall include the X-Blade, Hornet 2.0, H’ness CB350, Activa 5G, Activa 6G, Activa 125 BSVI, CB Shine and CB 300R manufactured between November 2019 and January 2021.

According to the company, the reflex reflector fitted in the recalled vehicles is at slight variance from the required photometric provisions. This results in insufficient light reflection efficiency. Although the impact of no vehicle visibility is insignificant, Honda will be replacing the reflex reflector as a precautionary measure and free of cost irrespective of the warranty status.

Dealers will notify customers via call, e-mail and SMS to get their vehicles inspected. Customers can also check if their vehicle is part of the recall by entering their unique Vehicle Identification Number (VIN) on the Honda 2 Wheelers and Honda BigWing websites.

Customers who have replaced the reflex reflector (part no. 33741KPL902) between December 2019 and April 2021 can approach their nearest dealership to get the part replaced free of cost.

 

News

Honda Aviator, Activa 125, Grazia & CB Shine recalled

Honda has recalled the Aviator, Activa 125, Grazia and CB Shine for a front brake master cylinder issue.

According to Honda, the company has identified a suspected quality issue in the front brake master cylinder of the said models, which may cause the front wheel to lock up. Honda will replace the suspected part, if required, on free of cost basis irrespective of the affected vehicles' warranty status. The exact number of vehicles affected has not been disclosed.

Customers have been requested to get their vehicles inspected at the nearest Honda service station. Owners can also check if their vehicle is affected by this recall by entering the Vehicle Identification Number (VIN) on this website.

 

News

Honda CB Shine updated with BSIV engine and AHO

Honda Motorcycles and Scooter India has updated its CB Shine commuter motorcycle with a BSIV compliant engine and Automatic Headlamp On (AHO) feature. This update has been made in-line with the impending regulations that are expected to make it mandatory for all two-wheelers in the country to be offered with BSIV engines and AHO feature as standard from April 2017.

The 2017 CB Shine is powered by a 124.73 cc, single-cylinder engine that is now BSIV compliant. It develops 10.16 BHP and 10 Nm of torque, while being mated to a 4-speed gearbox. The bike has a top speed of 93 km/h.

Honda has also made a few cosmetic updates with the 2017 CB Shine, including a chrome cover for the exhaust muffler and carburettor. It is available in three variants, the entry-level drum variant with drum brakes on both wheels, the disc variant with a 240 mm disc brake and a CBS variant that comes with Honda's patented Combi-Braking system.

Prices (ex-showroom, Delhi)

• CB Shine Drum - Rs. 55,799

• CB Shine Disc - Rs. 58,125

• CB Shine CBS - Rs. 61,047

 

News

Honda CB Shine SP: 1 lakh sales up!

Honda has announced that its 125 cc offering - the CB Shine SP, has achieved the milestone of 1 lakh sales. The company claims that the motorcycle achieved this mark in just 9 months since its launch.

The CB Shine SP was launched in November 2015, and was placed above the regular CB Shine. It is available in three variants: STD, DLX, and CBS. The STD variant comes with drum brakes at the front and rear, the DLX variant gets a disc at the front, while the CBS variant adds Honda's Combi-Braking System to the features list. The CB Shine SP is currently priced between Rs. 60,432 and Rs. 64,932 (ex-showroom, Delhi).

Powering the Honda CB Shine SP is a 124.73 cc, single-cylinder, air-cooled, 4-stroke, petrol engine, that develops 10.57 BHP @ 7,500 rpm and a peak torque of 10.3 Nm @ 5,500 rpm. This power mill is mated to a 5-speed gearbox.

The CB Shine SP is available in 5 colours – Geny Grey Metalic, Athletic Blue Metallic, Pearl Amazing White, Black and Rebel Red Metallic.

 

News

Honda CB Shine SP launched at Rs. 59,900

Honda has launched the CB Shine SP motorcycle in India at prices starting from Rs. 59,901 (ex-showroom, Delhi).

The CB Shine SP is a commuter motorcycle with a steel diamond frame with a telescopic fork suspension at the front and dual shock absorbers at the rear. The bike measures 2,007 mm in length, 762 mm in width and 1,085 mm in height. It has a wheelbase of 1,266 mm, a ground clearance of 160 mm and a fuel tank capacity of 10.5 litres. The bike has a curved tank with a 3D emblem and graphics.

Powering the CB Shine SP is a 124.73cc, single cylinder, air-cooled, 4-stroke petrol engine with HET that develops 10.57 BHP @ 7,500 rpm and 10.3 Nm of torque @ 5,500 rpm. The engine is mated to a 5-speed transmission. Honda claims that the CB Shine SP can return a fuel economy of 65 kpl.

 

The CB Shine SP is equipped with features such as alloy wheels, tubeless tyres, two-piece muffler cover, a digital-analogue instrument cluster and a maintenance-free battery. The bike comes with a choice of disc or drum brakes at the front and drum brakes at the rear. Honda's Combi-Braking System (CBS) is available as well.

The CB Shine SP is available in five body colours - Black, Athletic Blue Metallic, Pearl Amazing White, Rebel Red Metallic and Geny Grey Metallic.

Prices (ex-showroom, Delhi):

  • CB Shine SP Self-Drum-Alloy - Rs. 59,900
  • CB Shine SP Self-Disc-Alloy - Rs. 62,400
  • CB Shine SP CBS - Rs. 64,400

 

 

News

Rumour: Honda to launch Shine SP motorcycle soon

Earlier this year, we had reported that Honda was readying a new 125cc motorcycle for launch. This motorcycle was also teased at the Honda Revfest. A leaked promotional flier reveals that the bike is likely to be called the Shine SP.

The Shine SP is expected to replace the CB Shine. It will feature a commuter design with a redesigned headlamp cowl and visor, side panels finished in silver, a new tail light, clear lens indicators, a single, contoured seat, a black grab rail, black alloy wheels, and a full chain cover.

The Shine SP has a telescopic fork front suspension with round reflectors and dual shock absorbers with springs finished in red at the rear. The engine, exhaust and saree guard are painted black. The exhaust has a chrome heat shield. The bike has a disc brake at the front.

The Shine SP is expected to be powered by a 125cc engine featuring Honda Eco Technology (HET).

Source: Bike Advice

 

News

Upcoming Honda 125cc motorcycle spied without camouflage

The upcoming 125cc motorcycle from Honda has been spied again, this time without any camouflage.

The bike has a commuter design and could be a replacement for the CB Shine. It has a headlamp cowl that resembles that of a Hero Hunk, a black front windshield, side panels finished in silver, new tail light, clear lens indicators, a single, long seat, a black grab rail, 5-spoke black alloy wheels, drum brakes and a full chain cover.

The bike has a telescopic fork front suspension with round reflectors and dual shock absorbers with springs finished in red at the rear. The engine, exhaust and saree guard are painted black. The exhaust has a chrome heat shield.

Information on the engine specifications is awaited. Like most new Honda products, this engine is expected to feature Honda Eco Technology (HET). It is likely to be more fuel-efficienty than the CB Shine.

Source: Gaadiwaadi

 

News

New 125cc motorcycle from Honda spotted testing

A new commuter motorcycle has been spotted testing. This bike is believed to be a new a 125cc offering from Honda and could be a replacement for the CB Shine.

The images reveal that bike features a headlamp cowl that resembles that of a Hero Hunk, a front windshield, new side panels, new tail light, clear lens indicators, a single, long seat, a grab rail, 5-spoke black alloy wheels, drum brakes and a full chain cover. The bike has a telescopic fork front suspension and dual shock absorbers at the rear.

While there is no information on the engine specifications, like most new Honda products, this bike's engine is likely to feature Honda Eco Technology (HET).

More details on the motorcycle are awaited.

Source: Gaadiwaadi

 

News

Honda's new 125 cc commuter motorcycle spied

Honda Motorcycle & Scooter India has started testing a new commuter motorcycle. The bike has been spotted inside Honda's manufacturing facility.

Going by the images, the new motorcycle appears to have a simple and straightforward design. While not much is known about the bike, the media is speculating that it could be either a new version of the CB Shine or a facelifted version of the Dream Yuga or Neo. The bike has a bikini fairing, a scooped fuel tank, full chain cover, black exhaust pipe, clear lens turn indicators and a long contoured seat. The motorcycle rides on alloy wheels and has a fork suspension at the front and dual shocks at the rear.

The bike is rumoured to be powered by the same 124.7 cc, single-cylinder, air-cooled engine that is found on the Shine. Stopping power comes from drum brakes all round.

Honda is trying to narrow the gap to Hero Moto Corp, the market leader in two-wheelers in India, with a number of new products and updates. This bike is likely to be one of them. Rumours suggest that it will be launched in the third quarter of 2015.

Source: Gaadiwaadi

 

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