re: Honda Civic Independence : CNG'd & Completed 80k on the odo Been through days of torture & frustration. It all began on the morning of July 4 when i went to check the tyre pressure. I have to pull the car away from the side wall since i need space to check the air pressure in the tyres on the side next to the wall. I cranked the car, it did not start. Cranked it again and still it no response. Alarmed I opened the hood and saw the ugliest rat sitting on the engine. I shooed the rat away and to my horror noticed it had gnawed away at the engine & CNG wires.
Kept cool and called Honda and asked my old service advisor what can be done. He said they will look into it but i would have to tow the car to Honda. I call up a 24X7 towing service and they come promptly. They tow the car to Linkway Honda (Andheri) where i find that my regular service advisor is not there and that i would have to settle for some incompetent SA to which i reluctantly agree.
The SA gave me another shock by stating it would cost 15K + to fix just the engine wire issue. I ask to see if i can do via insurance and they ask me to call my Insurance co and see if i can get the same claimed. After more than 30 mins of trying my insurance co 's no (HDFC ergo) i am able to get through their dumb telephone system and they confirm that i can claim insurance for same. I convey same to the dumb SA at Linkway Honda who then say that i have to fill a form and they will take care of the rest. It took me two hours to get all this done at Honda and had to wait patiently till i was attended. Little did i know my patience would be tested more in the coming days.
July 6 i got a call from a nincompoop of a SA from Linkway Honda Kanjur Marg stating that he is not able to figure out what is wrong with my car and that my car's key has been broken. I learned that all Insurance work is done at KanjurMarg and that my car was taken to the Kanjur marg branch. Since the car had no visible damage the moron over there couldn't figure out the issue. So much for co-ordination between the two departments of the same company. I explained to them what was wrong with the car and informed him that i will be carrying the spare key to them the next day.
When i reached the next day i found the car's key was broken at the place where it connects to the remote and the gentleman said he had no idea how it broke and it was probably the towing guys who did it. I called up the moron at the Andheri branch and he said the same thing. I knew my towing guy did not break the key as it was working fine after they had dropped the car and it was their towing guys or someone who screwed up the key. Also those idiots left the key on in the ignition in broken state leading to battery draining completely. Neither morons claimed responsibility for the damages. I was promised that as soon as the surveyor comes my car would be looked into.
The surveyor came, on July 7 and my claim as approved. The morons at Linkway Honda gave me a estimate of 31k out which half or approx 15k would have to be born by me. I agreed since i had little choice and asked them to proceed. I was promised that the parts would arrive in 3-4 days max. I waited patiently for 4 days and called up the SA who borrowed more time and asked for a couple of days more. on 15 th july get fed up when i hear that parts have not yet arrived. My car was with Honda from july 4 over there. I get mad and threaten to take the car away as it is. To this the moron asks for a hours time to confirm the date when the parts would come. He comes back and informs the parts can only come on july 27. I get furious and tell him to prepare my gate pass for the car for the next day and keep car ready for towing.
I call up my mechanic, Devabhai who unfortunately had a accident on his scooter and was unable to to attend me when i had called up earlier for same issue. This time he said to get the car and he will take care. Meanwhile the crooks at Linkway Honda call up and say that i have to pay a parking charge and estimation fee around 5k. I get mad and tell them its not my fault they were not able to get parts in time and that they should also consider they damaged my car key. I get the towing van the next day to Linkway. This is the 3rd time the car was being towed in a matter of just a few days. They present me with a reduced bill of 3.1k which i pay and get the car towed to my garage guy 10-15kms away at Chembur.
Deva gives me 2 options, get a used wire or fix the existing one. He tries to procure a used wire but they come expensive at 15k since the entire harness has to be changed and not just the broken piece. So they get a specialist who pulls out the entire wiring and fixes it back by soldering. Total damage was 8k for everything including a cut compressor wire which was also gnawed away by the rodent. Car was with Deva from july 16 and i got it back on july 21. Since the battery was drained they had tried to charge it but it failed again. Upon checking its cell was gone and had to be replaced with a new Amaron. So more $$ spent on same. When i came back home with the car that day i found the wiper washer was not working and the right side power mirror would not fold and the motor was constantly whirring. I went again today and got those issues fixed today. The washer pipe was cut by the rodent and seems someone had forcefully moved the power mirror making the gears inside slip. Both were repaired for 500 bucks. Also got the CNG fixed for 800 bucks.
All in all the car was not with me for a good 18 days and was towed 3 times. It was frustrating to have your car damaged in such a way and to top of though i had to deal with Linkway fools who showed how incompetent and careless they are when dealing with customers. As for the rodent problem this was done to tackle same. http://www.team-bhp.com/forum/modifi...ml#post4021224
Last edited by sumeethaldankar : 24th July 2016 at 18:20.
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