[Sebring]

We have LG. Go for Bosch, as LG is throwing errors constantly (Now repaired)

Originally Posted by drive2eternity

Query- Any feedback on LG dishwasher vs Bosch? The market is dominated by Bosch.

[sameerg]

Originally Posted by drive2eternity

We have Crompton Jura fans across the house and have been very reliable and noiseless. Purposefully stayed away from the fans with remote etc as we wanted simple fans to match the interiors and not make the fans ornamental.

Query- Any feedback on LG dishwasher vs Bosch? The market is dominated by Bosch.

I have been using bosch since 2015, works really well. No idea about LG.

[drive2eternity]

Originally Posted by sagarpadaki

We have a Bosch dishwasher for the past 5 years.

Originally Posted by Sebring

We have LG. Go for Bosch, as LG is throwing errors constantly (Now repaired)

Originally Posted by sameerg

I have been using bosch since 2015, works really well. No idea about LG.

Thank You all. Almost finalized the dishwasher from Bosch. However, one of the sales guy mentioned that the LG model has memory function so in case there is a power failure, it remembers where to start the wash cycle from. In case of Bosch, the dishwasher 'forgets' and has to be started again. I found it hard to believe.

Does the Bosch dishwasher remember the cycle after the power outage?

[sagarpadaki]

Originally Posted by drive2eternity

Thank You all. Almost finalized the dishwasher from Bosch. However, one of the sales guy mentioned that the LG model has memory function so in case there is a power failure, it remembers where to start the wash cycle from. In case of Bosch, the dishwasher 'forgets' and has to be started again. I found it hard to believe.

Does the Bosch dishwasher remember the cycle after the power outage?

Few models of Bosch have memory function. You need to check with specs.

[Noctis]

Originally Posted by drive2eternity

In case of Bosch, the dishwasher 'forgets' and has to be started again. I found it hard to believe.

This was indeed true for many dishwashers I had in the past, better confirm with the specific model.

[ads11]

Originally Posted by drive2eternity

.Query- Any feedback on LG dishwasher vs Bosch? The market is dominated by Bosch.

My parents have had Bosch dishwashers in India since we moved going on 20+ years. They've been 2 in that time and they've both essentially worked fuss free. The current one I think has been going nearly a decade. It's rather simple but that's more of a blessing in India from what I've seen when it comes to the service personnel.

We have a Bosch dishwasher in the UK as well, here too it seems to be the dominant brand, it certainly was the one recommended by staff at both Currys and John Lewis. It's got some smart connectivity that we've not used as much but again not had any headaches with it in 3 years for what it's worth.

[itwasntme]

Originally Posted by drive2eternity

Does the Bosch dishwasher remember the cycle after the power outage?

Originally Posted by sagarpadaki

Few models of Bosch have memory function. You need to check with specs.

Originally Posted by Noctis

This was indeed true for many dishwashers I had in the past, better confirm with the specific model.

Our Bosch SMS60L02IN dishwasher has been working flawlessly for 9 years now. Can confirm it has the memory function. However, some variants are 'CBU' and/or calibrated for other countries, and hence lack the memory function which is essential in India.

For example, my excellent Electrolux dryer does not auto-restart , and it is a total PITA to remember to do so after every mini-outage. Had I known, I would not have touched it with a bargepole. As per Electrolux, it is a 'safety feature'.

[whencut86]

My ordeal with Bosch has made me question my decision and made me think that sticking to Japanese & Korean brands will be best for me.

I bought a Bosch Washer-Dryer at their company outlet two weeks back. I got delivery after 3-4 days and Installation the next day. During the time of Installation, the front door was not shutting down properly and was wobbly and a small broken piece was found in it and so technician asked me if I wanted to service this but I asked for a new unit as replacement since a brand new washing machine needed to have a factory finished door so that no leakage occurs later. My old washing machine was taken at the time of delivery and now I am left with a faulty new Bosch Washing machine.

The door should have got damaged during transit and not sure why packaging or delivery guys were careless in this regard. But this can happen rarely so I was patient enough and asked for a replacement unit. The replacement unit took 12 days to come and I had no washing done for 2 weeks since they had taken my old machine as well. So installation guy came the next day and door was alright and I was a bit relieved and he installed it and went. I had purchased the Bosch stand, all detergents and cleaning and descalers for the machine, the machine cover as well along with extended warranty.

My relief was short-lived and in the very first wash cycle I got the drain error and I had to manually drain the water out and tried again and got the drain error again. Raised a service request and service technician was not available the same day even though I raised the request in the morning. The technician cam the next day and my brand new Bosch washing machine was opened up completely with all front panel, back panel, top panel and other trays removed with just the bottom panel remaining attached. Was just appalled by the sight of this and felt I had made a mistake buying a Bosch. Now all panels were dirty, the wachine machine cover was all muddy and dirty from the water drained out from the machine and it didn't even feel like a washing machine on its first day of use. The technician checked everything and confirmed that the drain pump is functioning well but the motherboard relay to the drain pump motor is not happening and so draining is affected. The mother board of the washer dryer has to be replaced and it will take 7 days of time for the same. Now this is 2.5 weeks since I have used the washing machine and my replacement unit also has turned out to be faulty.

If the motherboard is faulty, then it is indeed pathetic quality control/checks from Bosch side since they did not run a wash, rinse and dry cycle before packaging the unit else they would have found out this was a defective unit or they just tried to pass off a defective unit as a replacement for my earlier faulty unit. I was not happy with the way everything turned out and was cursing myself for buying a Bosch. Now if I wait for a week for the part replacement, then it would be 3.5 weeks without washing machine. If I ask for a replacement unit then they will take another 2 weeks for the replacement unit to arrive and I dread to imagine what fault the third replacement unit will have and I have to be without a washing machine for more than a month until the replacement unit arrives.

I asked for a return and complete refund and told the technician I don't want to use this at all and want a complete refund with extended warranty and allied costs refunded as well. This has got escalated and I am awaiting a response from their end. If Bosch does not agree for a return and refund what are my options trying to pursue this in Consumer Forum. Please let me know how to go about this and raise an issue in Consumer Forum?

I made a mistake trusting Bosch with the German Engineering hype and burnt my hands in the process. I realize at the end of this that it is always good to go with Japanese or Korean brands only since they can send a technician the same day, can replace parts quickly and not make the customer wait for days.

Now I am waiting for Bosch to pick my machine up, so next I can purchase a LG Washer Dryer and end my ordeal. I hope things turn out better.

[ads11]

Gosh, sounds like you've had an absolutely torrid time with your washing machine, I'm sorry to hear that. Definitely think you're well within your rights to ask for a full refund given what you've gone through.

I wonder if at the very beginning they'd forgotten to leave the locking pins in during transport causing the drum to move too much and jostling against the door. Oh well the damage is done literally and figuratively. Hope for your sake it's all resolved soon and you can draw a line under this.

I will say: my experience of company service engineers in India is quite poor. Very few actually know what they're talking about. I bought my mum the exact same Samsung washing machine I bought and installed myself here in the UK. I couldn't believe the nonsense the Samsung demo guy was spouting when he came over to install it. I ended up troubleshooting so many of his mistakes I wryly told his boss I should be the one being paid a fee by Samsung. The guy's avoided the house ever since, especially whenever he knows I'm in town.

[ron178]

Originally Posted by drive2eternity

Does the Bosch dishwasher remember the cycle after the power outage?

We have a 2017 SMS60L12IN which does resume on its own after a power failure.

Originally Posted by whencut86

My ordeal with Bosch has made me question my decision and made me think that sticking to Japanese & Korean brands will be best for me.

BSH Group quality varies greatly based on where they come from, and in India that can be a lot of different things: more than a decade ago when Bosch had just re-entered on their own they were all Thai (very troublesome) and later a few Polish entry-level 6 kilo models, but today the range is mostly built locally in Sriperumbur and is well received generally — the only exceptions are the high-end ones with a detergent pump, which come from their famed Nauen plant, and your washer dryer, which comes from their Nanjing facility in China.

I would avoid their washer-dryers altogether even if the quality issues are sorted. I used one of the Chinese Bosches in a service apartment overseas and the tumble drying performance was plain abysmal and a quick search on British forums revealed that is just what people have come to expect of them.

[drive2eternity]

Thanks everyone for the replies and help. Finally got Bosch SMS6HMI01I dishwasher. Have used it a few times, cleans well and yes, it remembers and restarts in case of power failure.

[condor]

Guys, are the service calls for washing machines and dishwashers just a Scam ?

We have two IFB washing machines (both front load), and a dishwasher. We never get a call for one washing machine, but regular calls for the second one. (both are at different addresses).

Of all the times some one has come, only the initial two times the person opened the top panel and checked something. Else at all other times the person puts in the descaler, runs the machine - and then tries to sell more descaler powder and the sediment filters.

While they dont charge for the calls but there is a push to buy these products.

So what's the use of such service calls ?

[whitewing]

Originally Posted by condor

Guys, are the service calls for washing machines and dishwashers just a Scam ?
....
So what's the use of such service calls ?

On top of the AMC, the service guys try hard to sell addons like sediment filters, so called magnetic softners etc. Does get the feeling that one is getting ripped off.
At home having the AMC meant a certain comfort factor knowing someone will turnup by the next day. It needed some convincing to stop the AMC.
The issues we face after stopping the AMC are still roughly the same, usually involves sediment/algae in the inlet line and replacement/cleaning of the solenoid. Net Net it has saved us some money by not continuing with the AMC.

[condor]

Originally Posted by whitewing

On top of the AMC, the service guys try hard to sell addons like sediment filters, so called magnetic softners etc. Does get the feeling that one is getting ripped off.

AMC has been the only way to go for our AO Smith water filter. 5.5k a year, and they change all the filters once a year. But they did try up-selling some "flow regulator" apparently because too much inlet pressure damaged some component inside - and this was in the 3rd year of use.

But washing machines/dishwasher - IFB doesnt call it an AMC, no amc charges collected, but their "service" is to do a de-scaling with 4 packets of de-scaling powder.

[akhil_007]

Originally Posted by whencut86

My ordeal with Bosch has made me question my decision and made me think that sticking to Japanese & Korean brands will be best for me.

Sorry to hear about your ordeal.

Might be anecdotal but I have heard similar issues for products purchased from company outlet.
-Friend 1 bought Sony TV from Sony World company outlet and panel developed issues in 2 weeks.
-Friend 2 bought washing machine and fridge from Bosch/IFB(don't remember exactly) company outlet. Fridge had issue with compressor and washing machine was not running spin cycle
-Friend 3 bought LG sound bar from LG Company outlet and remote stopped working in less than 3 months

This has lead me to believe B&M stores might be better(based on anecdotal evidence)

Coming to your situation, I doubt if a refund would be possible. I suggest escalating across the entire hierarchy of Bosch. Ask for a higher specced product as you don't trust the model you bought. Negotiate for extended warranty on the replacement product at the same cost. This might be the best option considering time & money involved.

Offbeat way of handling: Go to the company outlet and create a scene. Push them to take back the product and refund. Involve the cops and ask them to take your side as you are the affected party. If they visit the store once OR call the store manager, things might move faster

PS: Having used fridge and washing machine from various brands, I feel all brands are good. There is no German Engineering in Bosch/IFB that sets it apart from Whirlpool. Haier is as good as LG/Samsung. Just that everyone feels the product they have bought is the best

PPS: Currently using Bosch Top Load Washing machine . There is nothing amazing about it. Just does the job as expected

Originally Posted by condor

Guys, are the service calls for washing machines and dishwashers just a Scam ?

The list of work items for washing machines are something like this (not SOP but based on what they do during each visit)
1. Clear drain filter/drain plug area. If using softener, this area would have lot of gunk
2. Clear water inlet filter. Involves removing steel mesh type filter using small pliers at the washing machine inlet
3. Clean lint filter inside the tub
4. Clean the joints near the door(might have some detergent/softener/lint/gunk)
5. Open the agitator at the bottom of the drum and clean inside.
6. Check/Reset Panel Board to ensure things are working fine
7. If rat protection board is installed at the base, it is removed and the dust accumulated inside it is cleaned
8. If the washing area is clean, he would wipe the outside of washing machine as a bonus

No idea about dishwashers but I would assume the above points would hold good as it is also a washing machine