Blackberry Phones and Services in India

deepakchan · 10th April 2009, 16:40

In the process of upgrading to OS v4.5, my BB8830WE says App load error 5xx with an option to Reset. I clicked the trackball and the phone restarted. But the Loader.exe after restarting the phone said the loading was successful but some warnings were encountered when restoring apps to your device. Use Backup and Restore of BDM and restore from ..\My Documents\Backup 2009-04-10.ipd I am now doing the restore. The restore operation is on for the last 10 mins and no sign of finishing. The tray icon of BB Desktop Manager shows status as "Working"

Have I bricked my phone?

Jaggu · 10th April 2009, 17:32

Dont think you have bricked it yet, can you let us know the steps you took while upgrading? Also did you remove the sim and memory card while doing this? Always better to do this.

Usual step:
-Connect to DM
-Click update
-DM will download
-Install starts
-Goes for restart while DM waits
-Reloads all the stuff

Ensure you dont disturb the device and connection during this process.

Which step the error came up?

Worse case scenario, you have to reflash again.

shajufx · 10th April 2009, 19:34

Before upgrading the software on any phone, its recommended one calls up the support centre and confirms the latest supported software. I was checking through the BB site BlackBerry - BlackBerry Desktop and Device Software Download Sites and found the service provider links do not show similar information about the downloads. Eg. Vodafone (hutchison essar) shows only v4.3 as the latest, Airtel (bharati) and Reliance show v4.7, whereas Tata Indicom shows NIL. I dont know what it exactly means. Experts could throw some light on this.

My desktop software is v4.5 and handset is upgraded to v4.5.0.37 too. My handset came with v4.1 and I had tried upgrading to v4.3 while being with Airtel at that time. It gave me too many troubles specially the 'ROXIO Media Manager' which never worked. It only showed "updating software" by too many popped up windows which would shut down only by 'END TASK' button (that situation continued for 3 months). Oh, those were the days I hated this decision to upgrade. I searched too many international forums, and found many had the similar issue without a resolution. Atlast I did a straight jump to v4.5 and the issues never came up again.

Upgrading process is always Desktop first, then the handset. Usually no issues.

Jaggu · 10th April 2009, 23:52

I think the DM is more accurate than the websites while announcing the upgrade, service provider site showed ver 4.3 but when the device was plugged in 4.5 was detected and loaded without much fuss.

On the other hand, i have so far flashed 4 BB and these devices throw more tantrums compared to the Win Mob and iPhones of the world.

quickdraw · 11th April 2009, 00:52

I would love to comment here, but sadly because I am on a  I have never been able to upgrade or use desktop manager.

Jaggu · 11th April 2009, 13:18

What BB doesn't support apple? Have you checked BB site?

deepakchan · 11th April 2009, 15:45

Quote:

Originally Posted by Jaggu

Dont think you have bricked it yet, can you let us know the steps you took while upgrading? Also did you remove the sim and memory card while doing this? Always better to do this.

Usual step:
-Connect to DM
-Click update
-DM will download
-Install starts
-Goes for restart while DM waits
-Reloads all the stuff

Ensure you dont disturb the device and connection during this process.

Which step the error came up?

Worse case scenario, you have to reflash again.

While I was chatting with shaju, I came to know of one major blunder that I did. One more from this reply of yours.

One is my DM was 4.2 while I was trying to upgrade to Device 4.5, I should've first upgraded my DM to 4.5 or 4.7 and then tried to upgrade my device to 4.5. The other one is I did not pull out my world SIM and memory card. I shall ensure these two and then I shall try it out again. Downloading the DM from blackberry.com website is too slow. So I am trying to download it from a torrent.

quickdraw · 11th April 2009, 16:46

Quote:

Originally Posted by Jaggu

What BB doesn't support apple? Have you checked BB site?

BB Desktop manager doesnt exist on Mac OS. We just have some stupid program called BB Media Manager to sync music! Have to use Pocket Mac to sync contacts.

deepakchan · 12th April 2009, 12:15

After upgrading my Desktop Software and removing the Sim Card and memory card and deleting vendor.xml file, It shows a list of apps already on my phone and allows me to remove or add any. I just keep clicking next and it just comes to Finish while it did nothing. Where could I be going wrong?

mobike008 · 12th April 2009, 17:10

I am on V4.6.0.167 OS platform. Last night, i downloaded the V4.6.0.247 and i wanted to check with you all if its ok to install this upgraded OS on my BOLD?

I read somewhere the V5.0 is out for BOLD. Should i wait for this or go ahead and upgrade the .247?

MileCruncher · 12th April 2009, 17:39

I have a BB8310 running V4.2.2.181 (Platform2.5.0.3.5). Is it possible for me to upgrade my OS. Also offlate I'm facing problem of all phone numbers and sms getting automatically deleted because of shortage of space. Is their anyway I can actually get applications to get installed from my memory card. I have got a 2GB one.

quickdraw · 12th April 2009, 17:54

Quote:

Originally Posted by mobike008

I am on V4.6.0.167 OS platform. Last night, i downloaded the V4.6.0.247 and i wanted to check with you all if its ok to install this upgraded OS on my BOLD?

I read somewhere the V5.0 is out for BOLD. Should i wait for this or go ahead and upgrade the .247?

Its out, you dont have to wait for it. Go for it!!

Quote:

Originally Posted by MileCruncher

I have a BB8310 running V4.2.2.181 (Platform2.5.0.3.5). Is it possible for me to upgrade my OS. Also offlate I'm facing problem of all phone numbers and sms getting automatically deleted because of shortage of space. Is their anyway I can actually get applications to get installed from my memory card. I have got a 2GB one.

Free up space on the Phone Memory and not the MMC Card. BB's store everything on the Phone Memory.

mohit · 13th April 2009, 04:31

Quote:

Originally Posted by MileCruncher

I have a BB8310 running V4.2.2.181 (Platform2.5.0.3.5). Is it possible for me to upgrade my OS. Also offlate I'm facing problem of all phone numbers and sms getting automatically deleted because of shortage of space. Is their anyway I can actually get applications to get installed from my memory card. I have got a 2GB one.

Running 247 for some time now. Pretty stable and fast. The browser has improved significantly.

shajufx · 13th April 2009, 13:36

Deepak, have you solved your issues ? Curious to know where you stand ! Hope all the problems are settled and you are into v4.5 already. Please post what was wrong early, atleast it would help many people who face similar issues.

Bass&Trouble · 13th April 2009, 14:45

Does it make sense to get a Blackberry Bold if the user will not take the Blackberry service from the operator?

10th April 2009, 16:40	#691
deepakchan BHPian Join Date: Sep 2005 Location: Chennai Posts: 126 Thanked: 51 Times	In the process of upgrading to OS v4.5, my BB8830WE says App load error 5xx with an option to Reset. I clicked the trackball and the phone restarted. But the Loader.exe after restarting the phone said the loading was successful but some warnings were encountered when restoring apps to your device. Use Backup and Restore of BDM and restore from ..\My Documents\Backup 2009-04-10.ipd I am now doing the restore. The restore operation is on for the last 10 mins and no sign of finishing. The tray icon of BB Desktop Manager shows status as "Working" Have I bricked my phone?
	() Thanks

10th April 2009, 17:32	#692
Jaggu Team-BHP Support Join Date: May 2004 Location: Bangalore Posts: 20,379 Thanked: 17,319 Times	Dont think you have bricked it yet, can you let us know the steps you took while upgrading? Also did you remove the sim and memory card while doing this? Always better to do this. Usual step: -Connect to DM -Click update -DM will download -Install starts -Goes for restart while DM waits -Reloads all the stuff Ensure you dont disturb the device and connection during this process. Which step the error came up? Worse case scenario, you have to reflash again.
	() Thanks

10th April 2009, 19:34	#693
shajufx Senior - BHPian Join Date: Apr 2007 Location: Ottawa Posts: 1,808 Thanked: 832 Times View My Garage	Before upgrading the software on any phone, its recommended one calls up the support centre and confirms the latest supported software. I was checking through the BB site BlackBerry - BlackBerry Desktop and Device Software Download Sites and found the service provider links do not show similar information about the downloads. Eg. Vodafone (hutchison essar) shows only v4.3 as the latest, Airtel (bharati) and Reliance show v4.7, whereas Tata Indicom shows NIL. I dont know what it exactly means. Experts could throw some light on this. My desktop software is v4.5 and handset is upgraded to v4.5.0.37 too. My handset came with v4.1 and I had tried upgrading to v4.3 while being with Airtel at that time. It gave me too many troubles specially the 'ROXIO Media Manager' which never worked. It only showed "updating software" by too many popped up windows which would shut down only by 'END TASK' button (that situation continued for 3 months). Oh, those were the days I hated this decision to upgrade. I searched too many international forums, and found many had the similar issue without a resolution. Atlast I did a straight jump to v4.5 and the issues never came up again. Upgrading process is always Desktop first, then the handset. Usually no issues. Last edited by shajufx : 10th April 2009 at 19:36.
	() Thanks

10th April 2009, 23:52	#694
Jaggu Team-BHP Support Join Date: May 2004 Location: Bangalore Posts: 20,379 Thanked: 17,319 Times	I think the DM is more accurate than the websites while announcing the upgrade, service provider site showed ver 4.3 but when the device was plugged in 4.5 was detected and loaded without much fuss. On the other hand, i have so far flashed 4 BB and these devices throw more tantrums compared to the Win Mob and iPhones of the world.
	() Thanks

11th April 2009, 00:52	#695
quickdraw Senior - BHPian Join Date: Mar 2008 Location: New Delhi Posts: 1,321 Thanked: 2,974 Times View My Garage	I would love to comment here, but sadly because I am on a  I have never been able to upgrade or use desktop manager.
	() Thanks

11th April 2009, 13:18	#696
Jaggu Team-BHP Support Join Date: May 2004 Location: Bangalore Posts: 20,379 Thanked: 17,319 Times	What BB doesn't support apple? Have you checked BB site?
	() Thanks

12th April 2009, 12:15	#699
deepakchan BHPian Join Date: Sep 2005 Location: Chennai Posts: 126 Thanked: 51 Times	Loader.exe did nothing After upgrading my Desktop Software and removing the Sim Card and memory card and deleting vendor.xml file, It shows a list of apps already on my phone and allows me to remove or add any. I just keep clicking next and it just comes to Finish while it did nothing. Where could I be going wrong?
	() Thanks

12th April 2009, 17:10	#700
mobike008 Senior - BHPian Join Date: Sep 2006 Location: Seattle, WA Posts: 12,000 Thanked: 17,178 Times View My Garage	I am on V4.6.0.167 OS platform. Last night, i downloaded the V4.6.0.247 and i wanted to check with you all if its ok to install this upgraded OS on my BOLD? I read somewhere the V5.0 is out for BOLD. Should i wait for this or go ahead and upgrade the .247?
	() Thanks

12th April 2009, 17:39	#701
MileCruncher Senior - BHPian Join Date: Jan 2009 Location: MH01 Posts: 4,513 Thanked: 1,373 Times View My Garage	I have a BB8310 running V4.2.2.181 (Platform2.5.0.3.5). Is it possible for me to upgrade my OS. Also offlate I'm facing problem of all phone numbers and sms getting automatically deleted because of shortage of space. Is their anyway I can actually get applications to get installed from my memory card. I have got a 2GB one. Last edited by MileCruncher : 12th April 2009 at 17:41.
	() Thanks

13th April 2009, 13:36	#704
shajufx Senior - BHPian Join Date: Apr 2007 Location: Ottawa Posts: 1,808 Thanked: 832 Times View My Garage	Deepak, have you solved your issues ? Curious to know where you stand ! Hope all the problems are settled and you are into v4.5 already. Please post what was wrong early, atleast it would help many people who face similar issues.
	() Thanks

13th April 2009, 14:45	#705
Bass&Trouble Senior - BHPian Join Date: Mar 2006 Location: Bombay Posts: 2,756 Thanked: 137 Times	Does it make sense to get a Blackberry Bold if the user will not take the Blackberry service from the operator?
	() Thanks