ICICI - Blatant cheating of customers & the (In)justice that is passed of as the law

black12rr · 20th February 2007, 12:32

ICICI sucks !

1. I lost some amount they took for the home loan processing and they asked countless documents ...finally ditched them and got a loan somewhere else.

2. Did a online tranfer from ICICI to PNB ..the transaction says completed ! ..but the amount did not reach PNB ,dont know where it is parked now .Still following with them

sgmuser · 20th February 2007, 16:41

One more story to share :
I wanted to open an account with them and send a DD along with the application in 2005. They say they lost it and couldn't find it. I sent 100s of emails and calls nothing happened. I m planning to file a Consumer Tribunal suite. Pls, this is my second experience with ICICI. First i tried getting a car loan which they took weeks. even after weeks they couldn't sanction the loan and they just keep on delaying. I kick their a** by throwing all the papers at their face and get my loan sactioned in Ashok Leyland finance in 4 hours flat. I have completed the loan and getting back my papers.

amtak · 20th February 2007, 17:10

Has anyone tried Royal Sundaram. I am a Royal Sundaram customer for the past 2 years and its been a faboulous experience so far (touchwood). No issues at all. Its Maruti's preferred Insurance partner.

sandeep_tyagi · 20th February 2007, 18:28

Visit Preparing and Filing Consumer Complaint at Consumer Court in India and read what they have to say about ICICI.

I am now even more scared as my salary account is with this bank only.

Once ICICI Lombard offered me some life insurance policy on my credit card. I told them that I wanted full policy details in form of a document and that I'll say yes to it only after reading it. The customer care representative assured me that they will be sending it soon.

I never received anything like that. But after 2 months I noticed some strange transactions on my ICICI credit card. When enquired, I came to know that they were premium payments of life insurance policy that I "took" from them. Made several calls to them to surrender that policy and could get a refund of only approx Rs. 300. Still lost some 600 rupees.

I really bad-mouth all telemarketing callers from that day.

jp1 · 21st February 2007, 20:05

Hi guys, this post is running from Dec 2005, so many people had bad experience with this bank, now you see these awards . There must be some sense for these guys who are awarding them with these awards and see the last one 'most trusted'!!.

ICICI Bank Online
2006

Business Standard's Banker of the Year for Mr.K.V.Kamath

CNBC-TV18 India Business Leader Award for Mr. K. V. Kamath

Business India's Best Bank of the Year 2006

Ms.Chanda Kochhar featured on Fortune's 50 Most Powerful Women in International Business.

NDTV Profit Business Leadership Award in the Banking category.

Ms. Kalpana Morparia and Ms. Lalita Gupte featured on Forbes Most Powerful Women

CII National Award for Energy Management

Business Baron - Most Admired Bank

Global Finance Award for World's Best Foreign Exchange Bank from India" and the "World's Best Trade Finance from India"

Global Finance Awards for :

Best Integrated Consumer Bank Site in Asia

Bill Presentment and Payment in Asia

Best Consumer Internet Bank in India

Best Corporate/ Institutional Internet Bank in India

ICICI Bank wins three awards for outstanding performance from Asian Banker

Best Retail Bank India

Excellence in Multi Channel Distribution

Excellence in Automobile Lending Award

Reader's Digest India - Most Trusted Brand Award for 2006 voted by consumers

nikhil3456 · 21st February 2007, 20:11

Quote:

Originally Posted by esteem_lover

Really ? very surprising. A sea of change in their attitudes since the last time i banked with them (nationalised banks). They used to frown at you for making deposits & withdrawals & look at you like you were a scoundrel & a cheat if you ask them for a cheque book.

Things have changed now.. for the better!! Though a few nationalised banks still do not offer the kind of services offered by the private banks, they are a much safer option.

As far as insurance is concerned, most of friends rely on good old insurance companies like Oriental, National Assurance, United India etc., and I havent heard them complain.. I guess sticking to our 'nationalised' banks and insurance companies is certainly a safer bet.

subbarao · 21st February 2007, 22:13

Hi,

Today morning malleshwaram branch of icici attacked by a mob, & they broken the glasses, branch was closed immidiately, people gathered in front of bank told that, it was counter attack on the bank because yesterday icici car loan recovery people attacked the owner of the 4wheeler in rajagopalanagar area for non payment of installment, they beaten up the owner & his wife, owner complained to the police, & the concerned union, union members gathered today morning in front of branch & attacked.

By this incidence icici may learn the lesson???

squarecut · 21st February 2007, 22:56

A similar incident was reported in jabalpur too. But here it was citifinance and not ICICI. The "recovery agent" went to "recover" money from a debtor and misbehaved with the debtor and his family members. In retaliation, the "recovery agent" was thrashed.

It is good that the public have had enough of these goons masquerading as bankers.

esteem_lover · 22nd February 2007, 00:18

The recovery agents are like 007, 'licensed to kill'. may they be 'silenced'. cheers

mithun · 22nd February 2007, 05:29

If these are the bad experiences with ICICI, then how is everyone's experience with India's 2nd largest private bank, HDFC Bank ?

always_dui · 22nd February 2007, 08:46

i personally think it would be wrong to blame a particular bank for this type of actioning.Every bank does it in someway or the other and we all have better experiences with some banks at the same time.Simplest way to get the bank recovery agents off is to make a police complaint. simple

trust me it stops.i did it once for HDFC.

squarecut · 22nd February 2007, 10:14

So you are confirming that HDFC also uses "recovery agents".

rkg · 22nd February 2007, 11:26

today in hindu/toi the news is UP govt filed a criminal case aginst ICICI top brass and supreme court refused to grant stay to icici and asked it to furnish the guidelines issued by RBI for banks.
some one said all banks are like this and it is not proper to blame icici alone. but all banks are not doing what icici is doing. it is the most immoral bank along with citi. it leaks ( actually sells)your personal info all and sundry to increase it is profit. they will be calling you with all junk schemes.
as i have earlier said they threatened me for card default by some one with my sir name. they said he is my brother( as per ICICI all persons with similar sir names are brothers and sisters) the home loan division of icici leaked by cell number to credit card division. they started calling me telling that this number is given in the application of defaulted card customer. when i threatened with police case they stopped calling me.
when i took a personal loan form them they did not deduct the EMI form my salary a/c with them. even though enough balance is maintained and started adding the the EMI to principle and making it compound interest. when i complained the guy in the bank( ICICI koramangala) stated that i have to remind them every month even if there is auto debit mandate given. i got ,mad and took a loan form syndicate bank and cleared the icici loan. after i cleared it they started to auto debt my a/c with EMI with me reminding them every month( it seems the software is written for such looting only) i got angry and given a written complaint and closed the salary a/c and shifted to SBI. i send a email about this issue to icici HQ. after one year i get mail stating what they can do help me? the issue is still pending after 5 years

squarecut · 22nd February 2007, 17:53

Orissa Consumer forum comes down heavily on ICICI and fines it for unfair trade practice:

News Item

madan80 · 23rd February 2007, 12:28

well, they double swiped from my account as an emi, and i was like, look i paid the amount so why did u auto swipe? we are sorry, the amount has nt reflected in our system hence we swiped, if yiou want i will reverse it, i was like, thats so nice, please do so, and then blank! i scraped by that month with 300bucks in the account, dang! cursed fools!

20th February 2007, 12:32	#181
black12rr Senior - BHPian Join Date: Dec 2005 Location: Ridin earth now Posts: 1,280 Thanked: 349 Times	ICICI sucks ! 1. I lost some amount they took for the home loan processing and they asked countless documents ...finally ditched them and got a loan somewhere else. 2. Did a online tranfer from ICICI to PNB ..the transaction says completed ! ..but the amount did not reach PNB ,dont know where it is parked now .Still following with them
	() Thanks

20th February 2007, 16:41	#182
sgmuser BHPian Join Date: Sep 2006 Location: Chennai Posts: 818 Thanked: 1,380 Times View My Garage	One more story to share : I wanted to open an account with them and send a DD along with the application in 2005. They say they lost it and couldn't find it. I sent 100s of emails and calls nothing happened. I m planning to file a Consumer Tribunal suite. Pls, this is my second experience with ICICI. First i tried getting a car loan which they took weeks. even after weeks they couldn't sanction the loan and they just keep on delaying. I kick their a** by throwing all the papers at their face and get my loan sactioned in Ashok Leyland finance in 4 hours flat. I have completed the loan and getting back my papers.
	() Thanks

20th February 2007, 17:10	#183
amtak Senior - BHPian Join Date: Oct 2006 Location: Mumbai - The city of Sea Link!!! Posts: 2,988 Thanked: 1,113 Times	Royal Sundaram Has anyone tried Royal Sundaram. I am a Royal Sundaram customer for the past 2 years and its been a faboulous experience so far (touchwood). No issues at all. Its Maruti's preferred Insurance partner.
	() Thanks

20th February 2007, 18:28	#184
sandeep_tyagi Newbie Join Date: Dec 2006 Location: Faridabad Posts: 10 Thanked: 0 Times	Visit Preparing and Filing Consumer Complaint at Consumer Court in India and read what they have to say about ICICI. I am now even more scared as my salary account is with this bank only. Once ICICI Lombard offered me some life insurance policy on my credit card. I told them that I wanted full policy details in form of a document and that I'll say yes to it only after reading it. The customer care representative assured me that they will be sending it soon. I never received anything like that. But after 2 months I noticed some strange transactions on my ICICI credit card. When enquired, I came to know that they were premium payments of life insurance policy that I "took" from them. Made several calls to them to surrender that policy and could get a refund of only approx Rs. 300. Still lost some 600 rupees. I really bad-mouth all telemarketing callers from that day.
	() Thanks

21st February 2007, 20:05	#185
jp1 BHPian Join Date: Jun 2006 Location: Bangalore Posts: 286 Thanked: 47 Times	Now see their awards Hi guys, this post is running from Dec 2005, so many people had bad experience with this bank, now you see these awards . There must be some sense for these guys who are awarding them with these awards and see the last one 'most trusted'!!. ICICI Bank Online 2006 Business Standard's Banker of the Year for Mr.K.V.Kamath CNBC-TV18 India Business Leader Award for Mr. K. V. Kamath Business India's Best Bank of the Year 2006 Ms.Chanda Kochhar featured on Fortune's 50 Most Powerful Women in International Business. NDTV Profit Business Leadership Award in the Banking category. Ms. Kalpana Morparia and Ms. Lalita Gupte featured on Forbes Most Powerful Women CII National Award for Energy Management Business Baron - Most Admired Bank Global Finance Award for World's Best Foreign Exchange Bank from India" and the "World's Best Trade Finance from India" Global Finance Awards for : Best Integrated Consumer Bank Site in Asia Bill Presentment and Payment in Asia Best Consumer Internet Bank in India Best Corporate/ Institutional Internet Bank in India ICICI Bank wins three awards for outstanding performance from Asian Banker Best Retail Bank India Excellence in Multi Channel Distribution Excellence in Automobile Lending Award Reader's Digest India - Most Trusted Brand Award for 2006 voted by consumers Last edited by Samurai : 22nd February 2007 at 09:04. Reason: Removing useless font tags
	() Thanks

21st February 2007, 22:13	#187
subbarao BHPian Join Date: Oct 2005 Location: Bengaluru Posts: 241 Thanked: 40 Times View My Garage	ICICI Branch attacked Hi, Today morning malleshwaram branch of icici attacked by a mob, & they broken the glasses, branch was closed immidiately, people gathered in front of bank told that, it was counter attack on the bank because yesterday icici car loan recovery people attacked the owner of the 4wheeler in rajagopalanagar area for non payment of installment, they beaten up the owner & his wife, owner complained to the police, & the concerned union, union members gathered today morning in front of branch & attacked. By this incidence icici may learn the lesson???
	() Thanks

21st February 2007, 22:56	#188
squarecut BHPian Join Date: Feb 2007 Location: Jabalpur Posts: 87 Thanked: Once	A similar incident was reported in jabalpur too. But here it was citifinance and not ICICI. The "recovery agent" went to "recover" money from a debtor and misbehaved with the debtor and his family members. In retaliation, the "recovery agent" was thrashed. It is good that the public have had enough of these goons masquerading as bankers.
	() Thanks

22nd February 2007, 00:18	#189
esteem_lover Senior - BHPian Join Date: Jul 2006 Location: Madras/Py Posts: 7,556 Thanked: 513 Times View My Garage	The recovery agents are like 007, 'licensed to kill'. may they be 'silenced'. cheers
	() Thanks

22nd February 2007, 05:29	#190
mithun BANNED Join Date: Jan 2006 Location: Cochin Posts: 2,195 Thanked: 269 Times	If these are the bad experiences with ICICI, then how is everyone's experience with India's 2nd largest private bank, HDFC Bank ?
	() Thanks

22nd February 2007, 08:46	#191
always_dui BHPian Join Date: Mar 2005 Location: mumbai Posts: 61 Thanked: Once View My Garage	i personally think it would be wrong to blame a particular bank for this type of actioning.Every bank does it in someway or the other and we all have better experiences with some banks at the same time.Simplest way to get the bank recovery agents off is to make a police complaint. simple trust me it stops.i did it once for HDFC.
	() Thanks

22nd February 2007, 10:14	#192
squarecut BHPian Join Date: Feb 2007 Location: Jabalpur Posts: 87 Thanked: Once	So you are confirming that HDFC also uses "recovery agents".
	() Thanks

22nd February 2007, 11:26	#193
rkg Senior - BHPian Join Date: Apr 2005 Location: bangalore Posts: 1,044 Thanked: 599 Times	today in hindu/toi the news is UP govt filed a criminal case aginst ICICI top brass and supreme court refused to grant stay to icici and asked it to furnish the guidelines issued by RBI for banks. some one said all banks are like this and it is not proper to blame icici alone. but all banks are not doing what icici is doing. it is the most immoral bank along with citi. it leaks ( actually sells)your personal info all and sundry to increase it is profit. they will be calling you with all junk schemes. as i have earlier said they threatened me for card default by some one with my sir name. they said he is my brother( as per ICICI all persons with similar sir names are brothers and sisters) the home loan division of icici leaked by cell number to credit card division. they started calling me telling that this number is given in the application of defaulted card customer. when i threatened with police case they stopped calling me. when i took a personal loan form them they did not deduct the EMI form my salary a/c with them. even though enough balance is maintained and started adding the the EMI to principle and making it compound interest. when i complained the guy in the bank( ICICI koramangala) stated that i have to remind them every month even if there is auto debit mandate given. i got ,mad and took a loan form syndicate bank and cleared the icici loan. after i cleared it they started to auto debt my a/c with EMI with me reminding them every month( it seems the software is written for such looting only) i got angry and given a written complaint and closed the salary a/c and shifted to SBI. i send a email about this issue to icici HQ. after one year i get mail stating what they can do help me? the issue is still pending after 5 years
	() Thanks

22nd February 2007, 17:53	#194
squarecut BHPian Join Date: Feb 2007 Location: Jabalpur Posts: 87 Thanked: Once	Orissa Consumer forum comes down heavily on ICICI and fines it for unfair trade practice: News Item
	() Thanks

23rd February 2007, 12:28	#195
madan80 Senior - BHPian Join Date: Jan 2006 Location: Santa Clara, CA Posts: 1,358 Thanked: 82 Times View My Garage	well, they double swiped from my account as an emi, and i was like, look i paid the amount so why did u auto swipe? we are sorry, the amount has nt reflected in our system hence we swiped, if yiou want i will reverse it, i was like, thats so nice, please do so, and then blank! i scraped by that month with 300bucks in the account, dang! cursed fools!
	() Thanks