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Originally Posted by pranavt Eibach springs had been chosen and the same were to be procured from Four Seasons in Tardeo, Mumbai. I had earlier contacted Methods, Bangalore and a Ramesh Kumar had given me a Mr. Reza's (Four Seasons) number and told me to call him for the springs. I called him in the evening and he told me he was out of town. I got a Lalit's number from him and was assured that he'd take care of my springs business. Called this Lalit a few minutes later. He told me that he was currently out and couldn't check if they had the springs in stock or not. He told me he'd call me the next morning about them.
With no call the next day, I called him in the evening, only to be told that he'd call me back in a few minutes, then being ignored and my calls not picked up. Didn't think much about it then. The next day, I called Lalit and he told me that Reza would take care of this once he was in town in a couple of days.
All this time, the rest of the work on the car was done and the stiffened shocks were lying, ready to be put on the car. With parking space a scarcity in South Mumbai, it was decided that I'd pick up my car and get it back when I had the springs with me. The stiffened shocks were left at the garage.
Reza then came back and told me that I had to wait for a couple of days since they didn't have the springs in stock and he'd have to order them from Methods. Was promised that the springs would be with me on the 22nd. On the day, I learned that the truck carrying the springs was supposedly stopped at the Karnataka border due to missing/problematic paperwork. The next date given to me was the 25th. Called Reza. And surprise! He didn't pick up my calls. 10 of them. Sent stinking emails to Eibach Germany and Ramesh at Methods. Within a few hours, got a call from Reza saying that he had been in a bike accident and couldn't fetch the springs. He'd be sending the springs the next day.
Next day, same issue. He was at a doctor's clinic/hospital and a woman picked up his phone. Frustrated beyond belief, I sent another email to Ramesh. He then replied back saying that the springs would be delivered on the 26th. Then got an SMS from Reza asking for my address. Finally got them on the 26th at 4pm. The order was placed on 14th of June. The springs were air-freighted to Mumbai. This, after being told that they were stuck at Karnataka en-route to Mumbai on a truck... |
Hi Pranav,
This is a bit off topic but I must say that you were very lucky to have not only waited for almost a month but also received your goods. Unfortunately for me, I had a very disgusting experience with Four Seasons, Tardeo when i wanted my OZ rims. I had met with an accedent and damaged one of my rims & so went to Four Seasons & spoke to Reza & Lalit for the same. After paying a 100% advance of around 8k and was promised the rim in 15 days latest, they started making me run from pillar to post - Lalit (Pillar) to Reza (Post)!!! I even went to the extent of telling them to get me all four rims instead of one, thinking that me asking for just one rim may not be worth so much of trouble. But their typical disgusting behaviour of not taking calls & giving silly excuses when answered continued. Shocking part is that on writing to OZ, Italy of this behaviour from their so-called authorised dealer, I was told that Four Seasons was not the authorised dealer anymore!!!!
After several calls, I was told by Lalit that they were having logistical issues with OZ, Italy which was really not my problem as I had paid a 100% advance but not got the rim for 2 months now. After another hundred unanswered calls which had now run to three months, I finally told them that if it was not possible to get the rim, to return my advance as I would have to look somewhere else to which Lalit had the cheek to tell me that I was a fussy customer & he didnt think it was advisable to do business with such a customer and told me that he would return the advance through cheque which would be curiered to me and that I would receive it in 2 days. Ofcourse, it took another 15 days for the cheque to reach my place and that too after another 100 calls out of which 99% of them were not answered.
So I actually let 8k lie idle with some unprofessional dealer selling an absolutely A Grade product like OZ Racing rims when I could have put it in a bank & got a some interest!! On top of that was made to wait for 3 months which I didnt recieve and on top of it all called a fussy customer!! Does anyone know as to where I can purchase OZ Rims officially other than Four Seasons?? |