Re: Mahindra TUV300 : Official Review Quote:
Originally Posted by AutoIndian Once a decision was made by the service advisor to replace the assembly under warranty why that decision is being questioned now. | Quote:
Originally Posted by rajpvrm That's bad. As it is it becomes difficult to sometimes reproduce problems at the service center. This way, they will never have to replace anything. I occasionally have rattles on the driver side door but I am sure I'll not be able to reproduce this at the service center. Same with the occasional A-pedal vibrations that I get. |
Friends, after I posted the above message I was in for a big surprise. After the warranty person was back from a test drive he said that there is no issue with the window winder. There is no sound when the window is rolled up or down. I explained him that the sound is not coming when the window is rolled up or down, but in a running vehicle, especially @ idling during morning starts and when the car goes over a rough patch. He said that he will have to call M&M factory people along with vendor folks. He had sent them a mail and said that they will be informing when they will be reaching the service center. Slowly but surely my temper was rising. I had already spent 2.5 hours at the service center and my car was still not touched, when I was guaranteed that the whole work would be completed in an hours time. I was on the verge of meeting the Service Head, but kept my cool. I then showed the sound recording to the warranty person that I had done during my last visit. He too acknowledged it, however was not ready to replace the winder under warranty. The reason cited for this was last time there was a similar case in which the winder was replaced under warranty. When the part went to the factory for inspection it was found to be perfectly alright. Due to this the service center was not credited for the faulty part replacement. I said to myself that this is enough. I also met the service manager & told him that I am taking my car back home. I will need the car today & tomorrow. Then the car will be idle for 2 weeks as I am traveling out of country. Whenever the company & vendor people are ready to visit the service center, they can pick up the car form my home, show it to them. Let them do their analysis, part replacement under warranty or not, I want the issue to get fixed and deliver the car back to my home. The Service Manager agreed to this. Finally when I was about to leave the Technical Manager and the SA came back to me saying that the warranty person has agreed to replace the winder under warranty. The work finally started at 12pm (I had come there @ 09:15am), so almost 3 hours wasted
The technician then carefully removed the door drim, unplugged the connectors, removed the window glass and finally took out the assembly. On asking him what was wrong with this assembly he mentioned that the plastic slider, on which the window glass in mounted & which slides over the aluminum channel may develop some play. When I checked the plastic slider, indeed there was very minute play (around 1 mm). When compared to the new winder assembly opened from the box, it had absolutely no play. He then fitted the new assembly. He also brought some packing foam. Stuck three layers one on top of other and inserted this packing in between the plastic locks on door trim (white colored) in picture below. He then fitted the door trim back in place.
We then went for a test drive on the same torture track and the problem had indeed vanished completely. The window glass was brought to various positions while going over the rough patch and there was absolutely no noise. When rolled up completely there was pin-drop silence. Finally my perseverance and the customer centric approach of the SA, Technical Manager and Service Manager had paid off. I was very satisfied that this nagging issue with which I had lived for the last 4 months, since the car was out of the showroom was finally nailed to my satisfaction. I was delighted to get the super silent cabin back. Clicked some pictures during the removal and installation of winder assembly. Box packing of the winder assembly 
New winder assembly unpacked from the box 
Plastic slider (highlighted) slides over aluminum channel 
Technician opening the door panel 
Technician applying glue to the foam used as packing material 
Three layers of foam material applied between door trim plastic locks (white coloured)  |