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Old 14th March 2021, 00:03   #871
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I have had a glovebox issue in my Fortuner which has been there since the start. Multiple follow up mails etc haven't helped over the past 3 years and 55k kms. Every time they keep the car for a day or two and return it in a worse than before state and one time had the audacity to bill me for a broken glovebox which they broke over the course of their investigation. (On losing my cool they offered me a discounted price of 5k instead of the usual 12-13k for a new glovebox though the issue remained)
This time the dealership informed me that Toyota has written to them that it is a customer caused issue and they can't do anything about it but the dealership will do work on it from their end to keep the Toyota goodwill intact. I asked for the mail from Toyota stating this especially because I'd finally written about approaching the consumer court over this issue. Of course the dealership refused to share or even show the mail to me.

Long story short it'll be a week on Monday since they've had the vehicle with no clear timeline on delivery as they've overshot it a couple of times already this past week and have shared pictures of work in progress with me which has scared me even more as I don't know what'll be the end result when they put it all back again and the rattles and squeaks I'm going to get post this if they miss even a single bolt.

I've attached pictures of the issue and the work they're doing to solve the issue!! It's pretty self explanatory and I'm in a dilema as to what to do!
Attached Thumbnails
Toyota Fortuner : Official Review-img_20201129_100328.jpg  

Toyota Fortuner : Official Review-img20210312wa0017.jpg  


Last edited by Aditya : 20th March 2021 at 06:35. Reason: Typos
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Old 15th March 2021, 21:31   #872
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Default Re: Toyota Fortuner : Official Review

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Originally Posted by rugsrags View Post
I have had a glovebox issue in my fortuner which has been there since the start. Multiple followup mails etc haven't helped over the past 3 years and 55k kms.
I have followed your posts and I feel bad for you going through all this mess. One of the main reason why people buy Toyota is for peace of mind for which people shell out few lakhs more "compromising" on ride quality and features. When this very peace of mind disappears then it is definitely frustrating. I have a similar but not so frustrating experience

I bought Innova Crysta GX AT (Pre-facelift) in November 2020. I went on a long drive the very day and noticed the glovebox was coming off slightly on bad roads and making noise until I push it back. It looked similar to your glovebox in the image but not so off. Next day I took it to service station of another dealer (Nandi Toyota, Whitefield), the technician verified the problem and requested Toyota for under warranty replacement of glovebox lock. I was told by service advisor (SA) that the warranty was approved and the part needs to be ordered. Since I was going out of station, I asked him to order the part when I am back. I contacted them after around 3 weeks to order the part for replacement. The SA who had initally looked into it had resigned but I had the bill copy of 1st service which mentioned the details of replacement. Finally the part was changed and all was good until I saw that Toyota connect app still showed the car as under service for more than 2 months.

When I went to the same service station for my 2021 Fortuner 1st service, I asked about the same and I was told that Toyota rejected the warranty so the dealership had to bear the cost of the part since they had already promised me the replacement. I didn't quite understand why Toyota first approved then rejected it later, maybe because they ordered the part after 3 weeks. I got lucky but I would call it pure arrogance on Toyota's side. Their arrogance shows in recifying your problem.

Please get in touch with the CRM to escalate the issue. Keep us updated on this.
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Old 19th March 2021, 00:43   #873
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I finally received the vehicle back two days ago. Ive been travelling and only saw the car today evening. While the glovebox finally looks ok they've done what I had expected when they dismantled the entire dashboard. The clock and the hazard lights switch are conked off. Sigh back to contacting them again and sending the car back yet again!!

Toyota doese'nt even provide loaner cars to save hardships for such unduly late repairs!
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Old 19th March 2021, 10:34   #874
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Default Re: Toyota Fortuner : Official Review

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I've attached pictures of the issue and the work they're doing to solve the issue!! It's pretty self explanatory and I'm in a dilema as to what to do!
Why on earth would they need to remove the entire dashboard to replace the glovebox?
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Old 21st March 2021, 16:29   #875
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Well they tried everything else and removing the dashboard somehow set the alignment right. Thier team also visited and sorted out the connection of the hazard light and clock and saved me a trip to the workshop so after multiple mails,calls and followups over the years this is one issue I'm glad is closed. I'd have expected a much better responce from Toyota though.
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