Quote:
Originally Posted by Fiero Who better to tell you about the current state of affairs that people who actually own the cars in question ??? |
Exactly. Just like suman who has had pretty minimal maintenance expenses on his Ford, there are so many others on this forum itself who have mentioned high maintenance costs for their Fords. And these are actual owner comments - search and you will find them. I can easily give 5-7 such owner comments. To a person who has not owned a Ford, these comments will naturally create a perception of higher maintenance costs and which he/she will put forward during a discussion on the same. If we were to comment only on the cars that we have owned, there will not be much activity (read postings) happening on this forum.
As an example, assume that a friend is planning to buy his first car (a hatch) and asks my opinion. I list out the options available in his budget. Assume he is a fan of all things Italian and wants to buy the Palio and wants my take on the car.
To give a full picture, I would give him the pros (nice looks, build quality, power (1.6 version), fun-to-drive etc). Have to point out the cons also which are bad A$$, delay/difficulty in getting spares, comparitively lower FE etc. Now, it is upto him to take a decision.
If he thinks that A$$ and FE be damned as long as the driving experience is fun, then the Palio it should be. But, if he is someone who worries about FE or having to wait for weeks for a spare, then he would desist from going in for this car.
I have given him the pros and cons without having owned a Fiat ever. However, I know that the info is true based on what I have read on this forum and from info I gathered from other sources. Does it really require me to own a Palio to give such basic info ? If I owned one, I could have given him more specific information. But to give a general idea, ownership is not required.
Instead, if my comments went something like, "Fiat, eh ? Palio, eh? Forget it, man. The cars suck.", then the attitude is wrong and is what should be avoided.
We have perceptions about every manufacturer here, and most of which is true to a certain extent.
Maruti - tinny vehicles. Still persists inspite of the Swift and Baleno, due to the M800.
GM - costly spares. Quite true, given their trying so hard to erase Opel memories.
Fiat - A$$. Very true with the almost negligible presence in most states.
Skoda - slowly gaining reputation for costly spares/repairs.
Tata - quality (or lack of it actually).
Consumer perceptions do not just form overnight. They are based on mostly valid consumer feedback.