[Oxy]

Originally Posted by DCEite

God knows when this merger will finally complete with migration of Account number to Axis !

Last week I received a new cheque book from Axis Bank, and the cheque leaves have my Citi account number mentioned on them. So the migration seems to be moving finally.

[nitinralli]

Originally Posted by thanixravindran

I just emptied the account and even removed the quarterly interest upon credit and made it a true 0 balance account which is still active and got new cheque book too

Won't they keep adding fine on your account?

[aravind.anand]

Originally Posted by ValarMorghulis

When my wife closed her Citi account, all we did is call up the customer care number. Confirm her identity and done. The customer care representative asked us to cut the debit/ credit cards in three pieces and that's it. Account was closed in 12 hours without any visit.

But this was back when Citi was only Citi.

Thank you very much for this post. I called the customer care number and managed to place the account closure request. Would be closed by tomorrow, and my 1 lakh would finally be free after 6 years to be invested somewhere it can grow

Originally Posted by nitinralli

Same here. One lakh sitting in FD just to keep using my suvidha account. Guess time as come to let this account and CC go.
Was one of the best CC for me

If you feel that FD is useless (like how I was feeling) the account closure is very simple. Call Citi care on 022-49552484 and you can request for closure. It took me just 5 minutes to get it done now.

Originally Posted by thanixravindran

They asked me to visit any branch or take a print out of closure form, fill it and post it for account closure. I protested but they offered RM service to verify form is correct. This is after 18 years of not needing to visit bank
:

Strange! There was an offer of converting it to a zero balance account and to let me continue using their services, but when I declined they respected my decision and took the account closure request online - no need to visit the branch.

Originally Posted by nitinralli

Won't they keep adding fine on your account?

No, they convert it to a zero balance account, so no fines would be levied.

[SidTheChamp]

Having been a CitiBank customer for past 15 years, it is going to be a sad experience to have CitiBank go. Once I shifted to Citibank as my salary account, never looked back.

I'm so used to the netbanking and the easy user interface which is the best among all banks in my opinion.

Coming to present scenario, still my Citi Bank account, Debit and credit card are going fine. Though I have got Axis Cheque book and AXIS IFSC code but total transfer hasn't been done yet. The AXIS Bank netbanking or their customer service still cannot access the Citi account.

In few months it will be adieu sadly

[SideView]

Hi folks,

What is the way to get hold of RM for this axis bank related mess? Which number do you guys contact?

The one provided in portal doesnt work.(nor does it accept the debit card based verification)


Also what is the swift code for MG road branch after the change.


Regards

[benbsb29]

Originally Posted by SideView

Also what is the swift code for MG road branch after the change.

Regards

Found this in a previous correspondence that was sent out.

[SideView]

Originally Posted by benbsb29

Found this in a previous correspondence that was sent out.

Attachment 2607663

Thanks Ben.

So irrespective of the branch we use AXISINBB.

When I google I get AXISINBB009.

[mukeshgoel]

New mail from Axis Bank about change in business hours.

[veyron_head]

Citi was the best bank in India, even for regular joes like me who keep minimal balance. I even had a home loan with them. Exemplary service across my Suvidha, Credit card and loan. But just like Ford, they couldn't succeed here.

The moment Axis took over, I could see it took 2X more time to reach a human on the IVR. No of spam calls calling on 'behalf of Axis bank' increased. And having been an axis bank customer before, I have no doubt Axis and Citi are night and day. Time to close the account.

How are HSBC and Stan Chart for savings account? Any suggestions.

[SideView]

14 july seems to be the day where one gets to use Axis bank portal. (Last (sad) day for citibank online)

Strange that no emails or other notifications have come yet (saw this on the citi portal)

[newenergy]

Originally Posted by SideView

14 july seems to be the day where one gets to use Axis bank portal. (Last (sad) day for citibank online)

Strange that no emails or other notifications have come yet (saw this on the citi portal)

Attachment 2616494

Attachment 2616493

I just saw it, but it says retail banking so I think for consumers, it will still continue for some more time until they fully migrate. Otherwise, there would have been mailers for the same.

[SideView]

Originally Posted by newenergy

I just saw it, but it says retail banking so I think for consumers, it will still continue for some more time until they fully migrate. Otherwise, there would have been mailers for the same.

Retail banking is consumer banking, for businesses it is commercial banking.

Exactly the reason why I am surprised no mails yet.

[SilentEngine]

Originally Posted by SideView

Retail banking is consumer banking, for businesses it is commercial banking.

Exactly the reason why I am surprised no mails yet.

Noticed this in the previous emails sent, it mentions June 2024 as the time line for introduction to new axis bank product. We are already in middle of June. Emails sent in May had May 2024 as the timeline, so the deadline seems to be fluid here, but anyway it's fair to expect a proper communication instead of just a banner in the portal.

[DK_accord]

Received mail from Axis bank about the replacement card for Citi Rewards credit card. It will be replaced with Axis Bank REWARDS Credit Card. They have added 2 lounge access which were not available on Citi Rewards card.

[myavu]

^ More details on the email I received yesterday.



It's similar to the existing Indian Oil Citi Card