Citibank's exit from India

mukeshgoel · 10th July 2024, 19:39

Scheduled service interruptions.

SideView · 10th July 2024, 19:44

Did anyone get clarity on when we can login to axis portal?

Sadly missed the call due to a conflict.

DCEite · 11th July 2024, 10:46

Quote:

Originally Posted by SideView

Did anyone get clarity on when we can login to axis portal?

Sadly missed the call due to a conflict.

Probably after 15th July.

Yesterday they sent the Customer ID on the email, using which we can register for net banking/Smartphone App banking. But still I could not register using the Customer ID for the online banking platform.

ValarMorghulis · 11th July 2024, 10:54

Quote:

Originally Posted by DCEite

...Yesterday they sent the Customer ID on the email, ...

They keep saying this even in subsequent emails, but I don't have any such mail from Axis with Customer ID. Have drained my account with minimal amount for UPI. Let's see.

sumathindra · 11th July 2024, 13:00

Quote:

Originally Posted by SideView

Did anyone get clarity on when we can login to axis portal?

Sadly missed the call due to a conflict.

No clarity yet. Customer or account ID not yet received. Over the weekend looks like there will be an exposure where all Citi products will not work including UPI. The Axis "Open" app does not work! Looks like I have to register my mobile at an AXIS ATM! All of this must have been part of the migration and specifically over the weekend and up and ready on Monday! It's crazy and all over the place!!

newenergy · 11th July 2024, 13:39

Yesterday I got the customer ID which is same as my previous AXIS account. So those who already have AXIS account the customer ID will remain same and new account will be added under that ID as per the mail.

ksaurabh21 · 14th July 2024, 14:31

I had one Citi rewards card which I was expecting would be converted to Axis rewards card. In the axis mobile app today, to my surprise, I am able to see not one but two Axis Reward cards. Card number on one of them is matching with my old Citi card, but for the other one I have no clue. It appears to be someone else's card that is showing up under my account.

bijims · 14th July 2024, 17:42

Quote:

Originally Posted by ksaurabh21

I had one Citi rewards card which I was expecting would be converted to Axis rewards card. In the axis mobile app today, to my surprise, I am able to see not one but two Axis Reward cards. Card number on one of them is matching with my old Citi card, but for the other one I have no clue. It appears to be someone else's card that is showing up under my account.

That's odd considering your mobile number is lined to the Bank account and Credit card on issue, there shouldn't be such a card, kindly get it checked with the bank as accounts are usually shown under a single customer ID.

mukeshgoel · 14th July 2024, 19:40

Axis card specific discounts on apps like Swiggy are applicable now for Citibank converted cards.

INJAXN · 14th July 2024, 19:53

Quote:

Originally Posted by sumathindra

No clarity yet. Customer or account ID not yet received.

Check email with subject line:
Important Communication : Your new Axis Bank Customer ID

I have received it twice, once on June 26th and then on July 5th.

mazda4life · 15th July 2024, 00:13

I am in real spot with this transition, being abroad it is very un-nerving as none of the channels to reach customer support is working. I tried registering to the axis portal but no luck.

benbsb29 · 15th July 2024, 03:49

Got an email saying the migration for my account to Axis is now complete. Snippets for those who may not have received the email, or unware of their customer id.

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ajmat · 15th July 2024, 07:32

I successfully logged into my mobile app

I then set up the internet banking and password and tried to log in but I got the message that I had not registered. Let things replicate and will try again.

benbsb29 · 15th July 2024, 07:44

Quote:

Originally Posted by ajmat

I successfully logged into my mobile app

I then set up the internet banking and password and tried to log in but I got the message that I had not registered. Let things replicate and will try again.

I was able to successfully setup my Internet banking account and login on the website or even using the mobile browser, but unable to register the mobile app using my non-local number.

Oh well, one less app to bother with.

ajmat · 15th July 2024, 07:52

Update - called them up, looks like some confusion between my old account and new. I need to pop into the branch and resolve.

10th July 2024, 19:39	#151
mukeshgoel Senior - BHPian Join Date: Sep 2008 Location: Gurgaon Posts: 1,278 Thanked: 2,412 Times View My Garage	Re: Citibank's exit from India Scheduled service interruptions. Attached Thumbnails
	(2) Thanks

10th July 2024, 19:44	#152
SideView BHPian Join Date: Jun 2019 Location: Bengaluru Posts: 654 Thanked: 1,762 Times	Re: Citibank's exit from India Did anyone get clarity on when we can login to axis portal? Sadly missed the call due to a conflict.
	() Thanks

11th July 2024, 13:39	#156
newenergy BHPian Join Date: Dec 2023 Location: Pune Posts: 219 Thanked: 539 Times	Re: Citibank's exit from India Yesterday I got the customer ID which is same as my previous AXIS account. So those who already have AXIS account the customer ID will remain same and new account will be added under that ID as per the mail.
	(1) Thanks

14th July 2024, 14:31	#157
ksaurabh21 BHPian Join Date: Aug 2012 Location: KA03 Posts: 67 Thanked: 77 Times	Re: Citibank's exit from India I had one Citi rewards card which I was expecting would be converted to Axis rewards card. In the axis mobile app today, to my surprise, I am able to see not one but two Axis Reward cards. Card number on one of them is matching with my old Citi card, but for the other one I have no clue. It appears to be someone else's card that is showing up under my account.
	() Thanks

14th July 2024, 19:40	#159
mukeshgoel Senior - BHPian Join Date: Sep 2008 Location: Gurgaon Posts: 1,278 Thanked: 2,412 Times View My Garage	Re: Citibank's exit from India Axis card specific discounts on apps like Swiggy are applicable now for Citibank converted cards.
	(1) Thanks

15th July 2024, 00:13	#161
mazda4life BHPian Join Date: Jan 2012 Location: Phoenix,AZ Posts: 506 Thanked: 569 Times	Re: Citibank's exit from India I am in real spot with this transition, being abroad it is very un-nerving as none of the channels to reach customer support is working. I tried registering to the axis portal but no luck.
	() Thanks

15th July 2024, 03:49	#162
benbsb29 Team-BHP Support Join Date: Nov 2006 Location: Brisbane Posts: 10,109 Thanked: 14,219 Times View My Garage	Re: Citibank's exit from India Got an email saying the migration for my account to Axis is now complete. Snippets for those who may not have received the email, or unware of their customer id.
	(2) Thanks

15th July 2024, 07:32	#163
ajmat Team-BHP Support Join Date: Feb 2004 Location: Bangalore Posts: 15,206 Thanked: 31,544 Times View My Garage	Re: Citibank's exit from India I successfully logged into my mobile app I then set up the internet banking and password and tried to log in but I got the message that I had not registered. Let things replicate and will try again.
	() Thanks

15th July 2024, 07:52	#165
ajmat Team-BHP Support Join Date: Feb 2004 Location: Bangalore Posts: 15,206 Thanked: 31,544 Times View My Garage	Re: Citibank's exit from India Update - called them up, looks like some confusion between my old account and new. I need to pop into the branch and resolve.
	() Thanks