![]() | #2101 | |
BHPian ![]() Join Date: Jan 2013 Location: BLR
Posts: 140
Thanked: 96 Times
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I have incorrect debits and raised support ticket for 3 incidents but no response and new one added. | |
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![]() | #2102 |
BHPian Join Date: Jan 2009 Location: Chennai
Posts: 44
Thanked: 17 Times
| ![]() I faced difficulty in reaching HDFC helpline. After tweeting them, the customer care sent me two numbers (9910410166 & 9910410669). I was able to get my issues sorted out. Try one of these numbers. Unsure why these numbers are not listed on the website |
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![]() | #2103 |
BHPian Join Date: Mar 2007 Location: Bangalore
Posts: 872
Thanked: 1,414 Times
| ![]() Used FasTag extensively during the last 10 days and it has been a smooth and hassle free process. Big relief from scourging around for change, rolling down window, accumulating a huge pile of toll receipts and carrying cash for Tolls and ending up with Kopiko Toffees instead of change (I actually started liking receiving these after getting used to it ![]() With the hand-held scanners being used in all the lanes, it is adding to preventing bottlenecks and faster clearing of vehicles. Only on NH48 just before Nelamangala at Kadabhalli (Kirasave) Toll plaza, ran into a bit of hassle: - Entered the dedicated FasTag lane and the gate did not rise up. - The person manning the lane (in Khaki uniform) mentioned that my FastTag is out of balance and invalid. - I showed him the full PayTM balance and said it should have deducted for sure because I have full balance, to which said, its happening for lot of people today and they all have paid in cash. - I even told him the display is not showing anything like "invalid toll" and instead displaying "Happy Journey" to which he laughed and said, it shows like that for everyone. - He insisted (forced) me to pay Rs 40 in cash and went to the adjacent toll lane and got me the receipt. Around the same time, I got the SMS confirmation that the the amount has been deducted on FasTag and asked him to refund the cash paid to which he said "its not my problem, if the gate does not rise up, you have to pay and everyone has been made to pay." - I could have let it go, but just decided to check it out, parked the car on the left after the toll (to prevent blocking other users) and calmly went to the other lane operator and told him that I have been charged on FasTag (SMS as proof) and forced to pay by cash as well" He immediately refunded the Rs 40 cash paid. It is apparent that the toll is being charged but the gate is not rising up and I believe the person manning the FasTag lane is aware of the same and unnecessarily harassing the users to pay by cash. So many people would have ended up paying twice at the same toll which is unfortunate. Thankfully the SMS came instantly on time, often it takes upto a few hours for the sms. Had the SMS not come, I would have had no option but to get charged twice consciously and move on. Otherwise, it has been a hasslefree experience everywhere else throughout the NH48(75) and NH66. and the operators were co-operative except for this one toll booth. Last edited by for_cars1 : 1st January 2018 at 21:13. |
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![]() | #2104 |
Distinguished - BHPian ![]() ![]() Join Date: Jul 2011 Location: Bangalore
Posts: 3,164
Thanked: 8,678 Times
| ![]() Bangalore - Nagercoil/Kanyakumari - Bangalore. All the 11 tolls have Fastag option, however at the last 4 tolls towards Nagercoil, its just the hand held device. At Kappalur and Nanguneri toll, they were lazy to go and pick the hand held device, so they let me go without scanning. This happened both ways. And few tolls have scanners installed in all the lanes, but the toll guys told that it will take another 2 months to activate in all the lanes. ![]() Today, at Krishnagiri toll, ![]() Good part was, all the vehicles in Fastag lane had fastag. So, the queue moved in no time. ![]() |
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![]() | #2105 |
BANNED Join Date: May 2011 Location: PUNE
Posts: 1,702
Thanked: 837 Times
Infractions: 0/1 (4) | ![]() Hi All, I have applied for Fastag on ICICI bank website today.Paid Rs 601 and card should be delivered in 20 days as per ICICI bank. Can the card be used at all Fastag booths irrespective of the bank that issued the card ? Last edited by F150 : 1st January 2018 at 21:23. |
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![]() | #2106 | |
Distinguished - BHPian ![]() ![]() Join Date: Jul 2011 Location: Bangalore
Posts: 3,164
Thanked: 8,678 Times
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![]() | #2107 |
BHPian Join Date: Jan 2008 Location: New Delhi
Posts: 98
Thanked: 21 Times
| ![]() Ordered a Paytm fastag on 26th dec and got it delivered on 31st dec. Got a Sms from them asking for my car RC to be uploaded on 29th. Really fast process. Questions - How do I link it to my paytm account? How do i validate if the card has my correct details? How do I validate the balance How do I check of the tag is active? |
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![]() | #2108 | |
Distinguished - BHPian ![]() ![]() | ![]() Quote:
1) If you already have a Paytm account, you dont need to link it. Rs 150 will be reserved in the Fastag wallet. Just add money to you Paytm account. 2) Under "Your Wallet", you will see your Fastag wallet. In that you will see "Manage Fastags". Click that and you will see your vehicle details and the tag status. It will show active once they have verified your RC. 3) Same as point 2. If you check the passbook. 4) Same as point 2. | |
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![]() | #2109 | |
BHPian Join Date: Jan 2008 Location: Bangalore
Posts: 256
Thanked: 114 Times
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![]() He confirmed that there is a scanner (I saw it too) but it was not functioning. He told other lanes are fine | |
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![]() | #2110 |
BHPian ![]() Join Date: Jan 2013 Location: BLR
Posts: 140
Thanked: 96 Times
| ![]() These are Agency's number for issues related to activation, delivery, etc. of HDFC Fastag. They told they cannot help for any transaction issues. Provided me email (hdfcfastag@hdfcbank.com) for resolving transaction concerns. Will email them and wait to see if they take care. |
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![]() | #2111 |
BHPian ![]() Join Date: Apr 2014 Location: Robin hood city
Posts: 871
Thanked: 1,367 Times
| ![]() I had to do airport run last evening. I used the fasttag lane and I got a message immediately that I have been charged the toll amount. Though no problem with me being charged but it was a surprise as I was not charged last week when I had went to airport. Guess they fixed the glitch in the new year ![]() |
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![]() | #2112 |
Senior - BHPian Join Date: Dec 2008 Location: Bangalore
Posts: 2,697
Thanked: 2,659 Times
| ![]() I now have two Fastags for one of my cars. I got the RC of the car on 20/12; so the very next day I applied on HDFC Bank online. But since I did not hear from them at all (and having read here that they are quitting the tag business), I applied on PayTM on 22/12. The PayTM tag arrived on 28/12 and I used it for my Kerala trip on the same day. Now when I'm back in Bangalore, I see SMS from HDFC that my tag has been issued etc. ![]() Does HDFC Bank refund the Rs. 300 I paid them? Or should I book a loss here? |
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![]() | #2113 | ||
Senior - BHPian Join Date: Sep 2008 Location: DL9C
Posts: 3,004
Thanked: 3,850 Times
| ![]() Regarding the KYC update to the tag wallets - I understand from the RBI circular that it is trying to classify all wallets under 1) Open 2) Closed 3) Semi-Closed Under Semi-closed, further classifying as accounts with monthly limit of 10k, yearly 1 lakh. I guess most of these fast tag accounts can fall into this classification. Circular about the PPI and compliance - https://rbi.org.in/SCRIPTS/BS_ViewMa....aspx?id=11142 KYC Circular describing the required documents - https://rbi.org.in/Scripts/BS_ViewMa....aspx?id=10292 Excerpt from the above (KYC) circular - Quote:
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![]() | #2114 |
BHPian Join Date: Jun 2011 Location: Chennai
Posts: 173
Thanked: 146 Times
| ![]() I got my FASTag from Equitas in 3 days. Hassle free and quick service. |
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![]() | #2115 |
BHPian ![]() | ![]() Used my Fastag for the first time on a trip from Bangalore to Chennai on back a few days back. Seamless experience in that the scanners read the tag flawlessly except for 2 tollgates where they used the manual scanner. However, at most of the toll gates, there is a person standing (in the sun, unfortunately) to man the barricade where he prevents non-Fastag vehicles from going through. This is quite ridiculous and is contributes to the efficiency of using the Fastag. Moreover, he lets one vehicle pass each time and does not let the previous one pass through, till the the front passes the barricade and moves on. The whole idea of using Fastag is to speed up the flow, but with this kind of ridiculous methods we are only reducing the efficiency. |
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