![]() | #2176 | |
Senior - BHPian ![]() | ![]() Quote:
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![]() | #2177 |
Senior - BHPian ![]() | ![]() Another contact for ICICI Fastag at Bengaluru. Contact of Mr Ramu of ICICI bank , Bommanhalli branch @ 97401 53227 or 89518 79026. I got my tag changed for my safari due to change in registration number. Costed me Rs 250/- for Tag replacement |
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![]() | #2178 |
BHPian ![]() Join Date: Feb 2011 Location: Gurgaon
Posts: 53
Thanked: 399 Times
| ![]() I've only recently started using the HDFC Fastag. The first time using it was quite hassle-free. Recently, on the 6th of January, at a toll plaza in Haryana, I entered the Fastag toll lane too quickly behind a heavy axle truck. This somehow confused the system and the barrier would stay closed for me even after the attendants present at the toll plaza made me reverse and approach the barrier a number of times and even made a vehicle from behind me go through it. They then just gave up and asked me to wait at the side of the road. Now I was in no mood to waste further time and proceeded via the cash lane after paying cash. Later I read on the Fastag website that in such a situation the attendants are supposed to use a handheld reader to validate the tag. They failed to do so and were quite disinterested. Anyway, as feared by me, I was charged for that failed attempt to cross via the Fastag lane. So I double-paid the toll. I kept ringing the customer support number for the HDFC Fastag and there's never anyone answering it. To add to my woes, on the 10th of January, I received a text message saying my Fastag account had been further debited Rs 175 for an 'adjustment'. There was no further explanation and it does not even show in the transaction history on their website. I've now raised a ticket on their online portal and hope they reverse the two errant charges. Whilst I really appreciate the convenience the Fastag provides, unauthorised debits such as these scare me and discourage me from further use of the Fastag. |
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![]() | #2179 |
BHPian Join Date: Aug 2009 Location: "Luck-City", TS
Posts: 748
Thanked: 398 Times
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![]() | #2180 |
BHPian ![]() | ![]() Recent news about Fastag. Sale of these tags crossed 1 million mark. https://timesofindia.indiatimes.com/...w/62462224.cms -BJ |
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![]() | #2181 |
Senior - BHPian ![]() Join Date: Apr 2007 Location: Bengaluru
Posts: 1,398
Thanked: 140 Times
| ![]() fastags are scanned in almost all tolls across all lanes (atleast during my journey from KA to KL) ensure you do not pay in cash in a non dedicated lane if you get a green as you enter the toll booth (I did enter cash lanes as some fastag lanes were too crowded). |
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![]() | #2182 |
BHPian ![]() | ![]() Pretty bad experience during my trip from Bangalore to Anantapur today morning. Devanahalli toll plaza tag lane is always open to everyone but they allowed me to pass and same was with Bagepalli. Manur toll plaza fastag lane was closed and security asked me to go to next lane, toll agent at that lane said go to fastag lane or pay cash. I lost my patience and ended up having a huge argument with the toll agents and manager. I eventually paid in cash and passed the toll. I got an SMS from ICICI after about 20 minutes later for the toll deduction for same toll plaza, raised complaint with ICICI about this. I travel to Anantapur atleast once a week and this was the first time my experience was this bad. Last edited by mjumrani : 14th January 2018 at 15:46. Reason: More information. |
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![]() | #2183 |
Senior - BHPian Join Date: Dec 2008 Location: Bangalore
Posts: 2,666
Thanked: 2,578 Times
| ![]() Whenever this happens I suggest you simply ask for the complaint book and refuse to leave the lane until they give it to you. And once you have it, enter a detailed complaint. |
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![]() | #2184 |
BHPian ![]() Join Date: Feb 2005 Location: DL/UP16/PB10
Posts: 612
Thanked: 276 Times
| ![]() Guys! I have been given a new FastTag with the purchase of the new Fortuner as has been mandated by the government. How will it be activated? And how do I recharge it? Its Icici bank. |
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![]() | #2185 |
BHPian ![]() Join Date: Jul 2011 Location: New Delhi
Posts: 214
Thanked: 72 Times
| ![]() Guys, I work for a bank and deal with FASTAg issues day in and day out. Happy to help if you have any queries. |
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![]() | #2186 | |
Distinguished - BHPian ![]() ![]() Join Date: Jul 2011 Location: Bangalore
Posts: 3,137
Thanked: 8,517 Times
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http://fastaglogin.icicibank.com/ If you don't have this, it would be better to contact the Icici fastag customer care. | |
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![]() | #2187 |
BHPian ![]() | ![]() Thanks for your courtesy, may I ask how does this cashback work ? I ask because I have not received any since Sept. last year despite logging service requests. I receive a template response that NHAI/NPCI has not processed hence customer is not provided. Wonder if that is true, since I see posts of agreed cashback given to this very forum members. |
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![]() | #2188 | |
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![]() | #2189 | |
BHPian ![]() Join Date: Jul 2011 Location: New Delhi
Posts: 214
Thanked: 72 Times
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The cash back is processed by NHMCIL (A separate company floated by NHAI). Consolidated cash back is received every month by member banks who further distribute this to users. As of now we have received cashbacks for transactions done till Nov 2017. | |
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![]() | #2190 | |
BHPian ![]() Join Date: Jul 2011 Location: New Delhi
Posts: 214
Thanked: 72 Times
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Hope you destroyed the Fastag? As per the process the issuer would like to posses the destroyed fastag or have an indemnity signed by the user before cancellation. | |
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