![]() | #2221 |
Distinguished - BHPian ![]() ![]() Join Date: Oct 2009 Location: Namma Bengaluru
Posts: 6,394
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| ![]() Can you elaborate on the process and how you initiated it ? Online/via phone ? More details will definitely help. Last edited by NPV : 20th January 2018 at 12:18. |
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![]() | #2222 | ||
BHPian Join Date: Aug 2009 Location: "Luck-City", TS
Posts: 748
Thanked: 398 Times
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The refund came to my father's bank account through NEFT. No follow up. If in Hyderabad, Bhanu Chander is the guy to call. Super efficient. | ||
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![]() | #2223 | |
Senior - BHPian ![]() Join Date: Jul 2007 Location: Bengaluru
Posts: 1,373
Thanked: 539 Times
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![]() | #2224 | |
Distinguished - BHPian ![]() ![]() Join Date: Oct 2009 Location: Namma Bengaluru
Posts: 6,394
Thanked: 7,659 Times
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I'd suggest you call ICICI fastag customer service and find out if your vehicle registration number can be updated since it is essentially the same car with a new number. If it cannot be done, and they insist on a new tag you could initiate purchase of a new tag by filling out the form online on the icici Fastag website or send an SMS as mentioned on their website. Do mention your existing customer id so that the new tag is also linked to same account. After getting the new tag, transfer your balance (if any) to the new tag and close the old tag and they will refund the ₹200 deposit. In case you haven't done a balance transfer, the balance amount will also be refunded via NEFT along with the refundable deposit, look up hyd_travelers posts where he mentioned about the same. Last edited by NPV : 20th January 2018 at 18:49. | |
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![]() | #2225 | |
Distinguished - BHPian ![]() ![]() Join Date: Jul 2011 Location: Bangalore
Posts: 3,161
Thanked: 8,653 Times
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Yes, its the same one. Maybe they would have done some changes later. I faced this issue during April 2017. | |
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![]() | #2226 |
BHPian ![]() | ![]() I have been using Axis Fastag for few months now, so far experience has been smooth except for unauthorised debits with absolute no explanation. They do take service requests but close such tickets with one line response which reveals less or no information. I am inclined to closing this fastag account and moving to PayTm tags. Any Axis/Fastag users here who can help me understand these transactions better? They have debited Rs 245 in a day (non usage day) with some cryptic narration. |
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![]() | #2227 |
BHPian ![]() Join Date: Feb 2016 Location: BLR
Posts: 120
Thanked: 243 Times
| ![]() I have been using PayTM fastag for sometime and had good experience until yesterday. I drove from Bangalore to Mumbai and had terrible experience with Fastag not being detected on KA side (last weekend I had been to Goa on the same stretch and had no issues at all). - First is the usual need to take car back and forth for detection while seeing cash payers zooming past ahead in adjacent lane - Secondly and this is particular to Hebbalu toll where I noticed that tag was being detected as Invalid, in spite of me having a good balance in wallet. As I was stuck there for more than few minutes, I just gave into the excessive honking from behind and paid cash and moved on, only to get a message after 20 mins about deduction from wallet ![]() - The MH side detection was breeze but the lines where much bigger due to lorries - I again double paid on Pune Expressway where I noticed Fastag lane being crammed and took normal lane and paid cash, only to get message again after 20 minutes about deduction ![]() I am clueless as to how to go about complaining about this issue and claim refund. Fastag can be boon sometimes but this time it turned out to be BANE for me Last edited by tsk1979 : 24th January 2018 at 09:53. Reason: formatting |
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![]() | #2228 |
Senior - BHPian ![]() Join Date: Jul 2008 Location: Tamilnadu
Posts: 1,054
Thanked: 1,199 Times
| ![]() Reading all the reviews, I wonder if anyone has owned a fastag with zero problems without the need to constantly monitor your account or nervously approach toll gates hoping things will work out. The system needs a lot of improvement before people can be guaranteed to have a hassle free fastag experience. I've taken the plunge and am waiting for my fastag from Paytm and hope to have a reasonably decent ownership experience. |
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![]() | #2229 | |
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![]() | #2230 | |
BHPian ![]() Join Date: Jan 2016 Location: Bangalore
Posts: 612
Thanked: 708 Times
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![]() Not sure if I was plain lucky. Have not had any problem in a couple of trips I have taken in the last two years, across Hyderabad road, Hosur road, Hassan road. If fastag is not working for some reasons I have plainly refused to pay and move ahead without paying any amount. KK | |
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![]() | #2231 | ||
BHPian Join Date: Aug 2009 Location: "Luck-City", TS
Posts: 748
Thanked: 398 Times
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I have never been debited at Hoskote till date (while entering Bangalore). The smoothest passage at a toll using fastag making it the fastest crossing has been at Bagepally in Anantpur direction. Had to slow down only enough to the extent I cared abut my car going over the speedbreaker, which must have been 30kmph. | ||
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![]() | #2232 | |
Distinguished - BHPian ![]() ![]() Join Date: Oct 2009 Location: Namma Bengaluru
Posts: 6,394
Thanked: 7,659 Times
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![]() The tag has worked automatically at most fastag enabled tolls with the dedicated/hybrid lanes and always worked with the hand held scanners. Couple times I've seen the invalid tag/blacklisted tag at the toll near karumathampatti on NH 47 (even when there was sufficient balance). Few times I've also been let off without paying cash when the dedicated lanes did not work. A few times when I paid cash (on the Bangalore-Hassan route) did not receive any additional/double charge via the 'automated' system. Last edited by NPV : 22nd January 2018 at 17:58. | |
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![]() | #2233 |
BHPian | ![]() I too (touchwood) had zero issues till date with Fastag on mutiple outstation trips. If it is working for others it works for me as well. On a different note, I had received multiple sms from Axis in Nov/Dec to submit KYC documents to an Axis Bank Branch by 31 Dec to keep it active. However none of the branches were aware of the same. Today morning had gone to drop my wife off at the airport and it still worked. Did anyone else get this sms and if yes what did you do about it ? |
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![]() | #2234 | |
BHPian ![]() Join Date: Sep 2007 Location: Bangalore
Posts: 209
Thanked: 123 Times
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I had already uploaded all the required documents at the time of registration and my KYC was also approved by the bank. I am not sure why did that message came to me and no one at the bank were having any kind of information on this. | |
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![]() | #2235 |
BHPian Join Date: Oct 2007 Location: Chennai
Posts: 35
Thanked: 23 Times
| ![]() I am using PAYTM FASTAG and no issues faced till now. Only problem is delay in wallet debit. Sometimes got debit SMS after few hours. |
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