[getsurya]

Hi,

With great pleasure from the Customer Service perspective, I would like to report my Customer Delight during my recent Bangalore Trip in my Scorpio.
As there are good number of road enthusiasts in the leadership team of my company, we all decided to drive to Bangalore from Hyderabad to open our second city Operations in India. Part of that we were a convoy of 14 cars(4 of them are M&M’s products- 1 XYLO, 3 SCORPIOs. All were my converts from other brands) who drove to Eagleton resorts(~40 km on BLR-MYSORE highway) for a 3 day leadership offsite on 16th January. When I was reversing my car to park I noticed/heard an metal crackling noise which raised my antennae up. I was tired and needed rest badly for that night and eventually got occupied with the offsite activities and forgot about the ‘noise issue’.

On Tuesday, the 18th January morning I called up my AML ASC’s Hyd Service Manager-Mr.Devender explaining him the noise issue. Devender after some investigative questions advised me on phone that I should get it ratified with local garage folks before I start back on Wednesday, the 19th January to assure that the issue is not with the differential or propeller shaft. Devender also messaged me “With You HAMESHA” mobile number, which I promptly called up and reached Mr.Kabir. Kabir patiently heard my complaint and promised to have the local BLR dealer reach me within 15 minutes of my call to him. As said, Mr.Satish of BLR India Garage Helpline called me up and after I did my explaining to him(~11 am) told me that he shall reach the resort in one hour or so. At this point, I also called Mr.K.Ravi and informed him about my problem. Ravi was very pro-active and assured me that everything will be taken care to my satisfaction.
Satish with his team mate Lokesh reached the Eagleton resort and tried to troubleshoot with out much success. They had to take my car to the ASC and their manager Mr.Laskhmipati was in constant touch with me thereafter appraising me of the updates. Apparently the star bearing/universal joint of the propeller shaft had some defect and the India Garage was forthcoming to replace the propeller shaft for me under warranty. The car was washed as a value add and returned to my on the same day night at 9:30 pm by Satish & Lokesh.

Mr.Rahul of M&M Blr was in constant touch with me through out and was following up the progress of my problem to resolution as I told them that I had to drive back to Hyd from Blr on 19th at 6:00 am. My car was delivered to me at 9:30pm with a free was thrown in.

I for sure, was very IMPRESSED with the CUSTOMER SERVICE ATTITUDE from the word go with all involved during this experience.
Great show of TEAM WORK and Customer Service. That night I took time out to explain to all my colleagues how M&M’s Customer Service helped me probably/pro-actively avoid an issue on my way back home. Also, strengthens my belief of being able to drive anywhere in India- a Mahindra!!

[booboo]

Originally Posted by SPIKE ARRESTOR

No, no, fuel filter cartridge can be replaced. If you buy a new fuel filter assy, the cartridge comes with it. The assy. must be costlier.

Spike

the estimate bill or estimate job card mentions fuel filter assembly to renew / replace, so i presume that this was what was mentioned in the final bill which you rightly clarified. so in this case the cost was ok i presume

btw i have a query regarding the battery and it would be really helpful if anyone could clarify.
i was to replace my dead exide with an amaron when the shopkeeper realised that he was out of stock as far as 65 amps amaron were concerned. since he found me insisting on an amaron he suggested a 80 amps maintenance free battery with 4 yrs warranty for 7000 after discount (700 discount on my exide).
i finally went in for a maintenance free tata green with 18 months replacement warranty and 6 months prorata (2 year warranty in all) and managed it for the same price as the amaron 65 amps was quoted, 3800 after discount (600 for my old exide)

what i wanted to know from the experts is this -
does it make sense to go in for a 80 amps when the recommended is 65 amps
what are the downside of such a change or advantages if any
(assuming it costs close to twice over a 65 except for the longer warranty)

lastly i must add that hyundai service in my hometown is great. but, mahindra is way better, much better.
(sms with service advisor name five mintues after handing over my ride, regular calls on updates from service advisor, ride ready even 45 minutes prior delivery time. lovely smiles and wonderful atmosphere at the dealership and worshop. overall makes me proud to a part of their wonderful family).

[SPIKE ARRESTOR]

When you buy a new battery, you must consider the following specifications:-
1. Cold cranking capacity (if used in extreme cold conditions)
2. Reserve capacity
3. Ampere hours
4. Weight of battery

Your usage determines what kind of battery to choose. If you have a lot of electrical load (accessories), exposed to severe cold climates, go for a higher rated battery. However, I must mention here that with engine running (RPM above idle) the standard alternator is more than enough for taking up these loads. Usually, export vehicles have a higher rated battery for the 3 points mentioned above. Batteries ranging from 72 Ah, 75 Ah, 80 Ah are widely used. Heck, even Army 540's are supplied with 75 Ah batteries. Usually, it is a 72 Ah battery (85D26R- Amaron type). I don't think 80 Ah is required.

Spike

[getsurya]

Scorp Guys,

One more date on the heels of the earlier one from my side!

I completed my 45000km service and got the clutch pressure plate, assembly, release bearing replaced and the clutch is now super smooth. I also got the pitch coating done for the underbody as there was lot of paint which wore off the underbody making it look not so good

Some pictures for all of you!!

[m_upreti]

Originally Posted by getsurya

Scorp Guys,
One more date on the heels of the earlier one from my side!
I completed my 45000km service and got the clutch pressure plate, assembly, release bearing replaced and the clutch is now super smooth. I also got the pitch coating done for the underbody as there was lot of paint which wore off the underbody making it look not so good
Some pictures for all of you!!

Great going getsurya. The tyres still look good for a long time to come (or have you had them replaced too).

I have crossed 15000 Kms this month (no time to drive more than 10-15 kms a day). Needed an advise, should I go for a servicing now or let it run another 5000 Kms. There are absolutely no issues with the vehicles performance at the moment and the emission levels are also way less than the norms.

BTW I also managed to get the auto lock issue resolved through Nippon (after escalating within M&M) and got the damged rear plate of the music system also replaced from outside as Nippon dosen't seem to have the stock and have no ideas on when it will be available.

[getsurya]

Great going getsurya. The tyres still look good for a long time to come (or have you had them replaced too).

I have crossed 15000 Kms this month (no time to drive more than 10-15 kms a day). Needed an advise, should I go for a servicing now or let it run another 5000 Kms. There are absolutely no issues with the vehicles performance at the moment and the emission levels are also way less than the norms.

Thanks M_upreti!! The clutch was hard(for me, though the ASC kept saying that it was easy) so got it replaced with the new set. The feel of today morning drive was butter smooth!


My tyres are stock and I get the alignment, balancing & rotation done every 5000km. This way the tyres have always give me long life(except stupid JK Elanzos')

I also get my car checked/serviced every 5000km and as per the suggested M&M maintenance schedule. This offers peace of mind!

[m_upreti]

Originally Posted by getsurya

Thanks M_upreti!! The clutch was hard(for me, though the ASC kept saying that it was easy) so got it replaced with the new set. The feel of today morning drive was butter smooth!

My tyres are stock and I get the alignment, balancing & rotation done every 5000km. This way the tyres have always give me long life(except stupid JK Elanzos')

I also get my car checked/serviced every 5000km and as per the suggested M&M maintenance schedule. This offers peace of mind!

ASC will have their own views, good that you go by your feeling .

The stock Bridgestones are really good.

I will take a cue from you and fix up an appointment for the servicing soon.

[comfortablynumb]

When I start driving my mHawk SLE for the first time in a day [usually at 9.30 - 10 AM), I make sure that I run the vehicle at idle for 2 minutes or so. Even then, the noise of the engine clatter changes perceptibly from the normal idling engine noise to a tak-tak-tak-tak type of sound, when I depress the clutch while changing gears. The rhythm of this sound is the same as normal idling, only the sound is different.

This occurs for the first 5 odd minutes of driving; once the engine reaches optimum operating temperature [temp gauge needle slightly to the left of the halfway mark], this noise goes away and does not reappear.

Is this something I need to be worried about, or does it happen only because the engine has become really cold due to the low temperature at night?

Cheers,
Vikram

[m_upreti]

Originally Posted by comfortablynumb

When I start driving my mHawk SLE for the first time in a day [usually at 9.30 - 10 AM), I make sure that I run the vehicle at idle for 2 minutes or so. Even then, the noise of the engine clatter changes perceptibly from the normal idling engine noise to a tak-tak-tak-tak type of sound, when I depress the clutch while changing gears. The rhythm of this sound is the same as normal idling, only the sound is different.

This occurs for the first 5 odd minutes of driving; once the engine reaches optimum operating temperature [temp gauge needle slightly to the left of the halfway mark], this noise goes away and does not reappear.

Is this something I need to be worried about, or does it happen only because the engine has become really cold due to the low temperature at night?Cheers,Vikram

I have never encountered this issue even when I start the car at late night or early morning after my VLX is standing for almost 10-15 hrs in the open.

[Aroy]

Originally Posted by comfortablynumb

When I start driving my mHawk SLE for the first time in a day [usually at 9.30 - 10 AM), I make sure that I run the vehicle at idle for 2 minutes or so. Even then, the noise of the engine clatter changes perceptibly from the normal idling engine noise to a tak-tak-tak-tak type of sound, when I depress the clutch while changing gears. The rhythm of this sound is the same as normal idling, only the sound is different.

This occurs for the first 5 odd minutes of driving; once the engine reaches optimum operating temperature [temp gauge needle slightly to the left of the halfway mark], this noise goes away and does not reappear.

Is this something I need to be worried about, or does it happen only because the engine has become really cold due to the low temperature at night?

Cheers,
Vikram

Your symptom reminds me of Tapette noise in my Ambassador. When the engine was cold there would be a clatter which would slowly subside as the engine warmed up.

Pune is not that cold. May be your engine oil has become very viscous and needs warming up to run. The only way to check is in the morning before first start and compare with the oil when engine is hot.

[comfortablynumb]

Originally Posted by Aroy

May be your engine oil has become very viscous and needs warming up to run. The only way to check is in the morning before first start and compare with the oil when engine is hot.

It's been only 900 kms since I've done an oil change at the 15k servicing; only thing is, I used Mobil Delvac MX 15W40 instead of M&M Maximile 15W40.

[Aroy]

Originally Posted by comfortablynumb

It's been only 900 kms since I've done an oil change at the 15k servicing; only thing is, I used Mobil Delvac MX 15W40 instead of M&M Maximile 15W40.

Have you noticed the noise now or was it always there. If it is now, then oil change may be the problem. If it was always there then please get it checked in the workshop. By the way how many km has your vehicle run?

[comfortablynumb]

Originally Posted by Aroy

Have you noticed the noise now or was it always there. If it is now, then oil change may be the problem. If it was always there then please get it checked in the workshop. By the way how many km has your vehicle run?

No, it wasn't always there. It's been occurring for the past couple of weeks only. Not sure why the oil change could be a problem, as Mobil Delvac MX 15W40 satisfies all specs laid down by M&M in the user manual. My vehicle has run 16200 kms in 10.5 months.

I'll be visiting the M&M ASC on Thursday morning. Let's see what diagnosis & explanation they come up with.

[Aroy]

Originally Posted by comfortablynumb

No, it wasn't always there. It's been occurring for the past couple of weeks only. Not sure why the oil change could be a problem, as Mobil Delvac MX 15W40 satisfies all specs laid down by M&M in the user manual. My vehicle has run 16200 kms in 10.5 months.

I'll be visiting the M&M ASC on Thursday morning. Let's see what diagnosis & explanation they come up with.

There was a case in this forum of a Safari Engine seizing after the oil change, so I would not discount it unless you got the oil filled in your presence. Please let us know what M&M diagnose.

[comfortablynumb]

Originally Posted by Aroy

There was a case in this forum of a Safari Engine seizing after the oil change, so I would not discount it unless you got the oil filled in your presence. Please let us know what M&M diagnose.

Yup, all 3 free-services have been done in my presence, including the oil changes at 5k and 15k.

Will update this thread on Thursday evening.

Cheers,
Vikram