[MartinVirage]

I am a Happy Owner of a 2014 Volkswagen Vento TSi. It has been a wonderful journey for the last 2 years, where the car has never skipped a beat barring two times. Just after 2 years of my ownership the DSG Gremlins started showing up. Just before the second service the DSG started developing some issues in the gearbox and the gear used to get stuck at a particular gear with the 'D...' flashing and it felt that the gearbox was stuck at neutral. After the Service on 19th March, 2016 the issue was resolved for a couple of Days and the problem returned again, more severe this time. 3 weeks before as Iwas travelling on the Highway the same issue occured at a high speed and the car suddenly started decelerating and losing speed. There was no change whatsover in changing into manual mode or S mode and luckily i could take the car to the service lane without any mishaps.

After this there was an engine checklight on the instrument cluster. The car was immediately taken to the workshop on the 25th May, 2016. Since then the Car is in the workshop and Volkswagen hasn't been giving me a proper answer to what problem my car has. I appreciate the fact that the provided me with a loaner car a week later for my daily usage.The worrying part is they claim to have changed the entire mechatronics module and the multi-plate assembly. Despite doing this the car hasn't been fixed yet and Volkswagen is in a trice. On the 11th June 2016, they summoned the VW folks from Chakan to help. They claim that this is a very rare problem and there has been direct contact with Germany HQ for help through team viewer.

They exact problem as per VW: The gearbox has been fixed as per factory standards, and the car is running fine (claimed). Only it is not possible to do the basic settings and software update.

My Doubts:
1. Will the problem be actually resolved by these procedures or do i need to insist on a entire new gearbox assembly - or a new car??
2. What is the reliability of the work carried out as the gearbox was opened at the dealership level. Should they have done this?
3. Is there a way to expedite the process as its already been 18 days that may car is away and not happy at the wavelength at which Volkswagen is answering my questions and working on my car.

Please Note:
1. Out of the two hiccups i mentioned above, somewhere around November the same problem was seen and in the similar way the car was taken to the worshop immediately. In this case the gearbox didnt get stuck though. At this time too, the engine checklight was ON and on checking for errors in the diagonostic tool, an error quoting 'Mechatronics Failure' was found. But, VW said that you can just reset the error and drive on, And if it comes back we can work it out.
2. My car has extended warranty and is currently in the range of the warranty
3. Till now i was very happy with the service at the dealership. This is the only time that I'm actually having a problem.

All in all I am very confused at what further steps shall I take. Do I escalate or wait as the work is carried on. The Service head claims that the folks from Volkswagen, Chakan will inspect my car today. I am really suprised that the matters first reach Germany and then folks from Chakan come to test my Car.

Will keep this thread updated and any inputs, ideas and suggestions are appreciated.

[maddyguage]

Originally Posted by MartinVirage

I am a Happy Owner of a 2014 Volkswagen Vento TSi. It has been a wonderful journey for the last 2 years, where the car has never skipped a beat barring two times. Just after 2 years of my ownership the DSG Gremlins started showing up. Just before the second service the DSG started developing some issues in the gearbox and the gear used to get stuck at a particular gear with the 'D...' flashing and it felt that the gearbox was stuck at neutral. After the Service on 19th March, 2016 the issue was resolved for a couple of Days and the problem returned again, more severe this time. 3 weeks before as Iwas travelling on the Highway the same issue occured at a high speed and the car suddenly started decelerating and losing speed. There was no change whatsover in changing into manual mode or S mode and luckily i could take the car to the service lane without any mishaps.



After this there was an engine checklight on the instrument cluster. The car was immediately taken to the workshop on the 25th May, 2016. Since then the Car is in the workshop and Volkswagen hasn't been giving me a proper answer to what problem my car has. I appreciate the fact that the provided me with a loaner car a week later for my daily usage.The worrying part is they claim to have changed the entire mechatronics module and the multi-plate assembly. Despite doing this the car hasn't been fixed yet and Volkswagen is in a trice. On the 11th June 2016, they summoned the VW folks from Chakan to help. They claim that this is a very rare problem and there has been direct contact with Germany HQ for help through team viewer.



They exact problem as per VW: The gearbox has been fixed as per factory standards, and the car is running fine (claimed). Only it is not possible to do the basic settings and software update.



My Doubts:

1. Will the problem be actually resolved by these procedures or do i need to insist on a entire new gearbox assembly - or a new car??

2. What is the reliability of the work carried out as the gearbox was opened at the dealership level. Should they have done this?

3. Is there a way to expedite the process as its already been 18 days that may car is away and not happy at the wavelength at which Volkswagen is answering my questions and working on my car.



Please Note:

1. Out of the two hiccups i mentioned above, somewhere around November the same problem was seen and in the similar way the car was taken to the worshop immediately. In this case the gearbox didnt get stuck though. At this time too, the engine checklight was ON and on checking for errors in the diagonostic tool, an error quoting 'Mechatronics Failure' was found. But, VW said that you can just reset the error and drive on, And if it comes back we can work it out.

2. My car has extended warranty and is currently in the range of the warranty

3. Till now i was very happy with the service at the dealership. This is the only time that I'm actually having a problem.



All in all I am very confused at what further steps shall I take. Do I escalate or wait as the work is carried on. The Service head claims that the folks from Volkswagen, Chakan will inspect my car today. I am really suprised that the matters first reach Germany and then folks from Chakan come to test my Car.



Will keep this thread updated and any inputs, ideas and suggestions are appreciated.

First of all I feel that they tried to run away by resetting error stated "Mechatronics Failure". You should've taken steps back then. Well it's better you faced this situation under warranty period.

Yes they will resolve problem by changing Mechatronics unit. Wait until they give back your car. If you still feel the same issue then insist them to replace whole DSG unit. But obvious they won't be giving you a complete new car.

I heard similar case in 2014 Vento TSI. They replaced Mechatronics unit and it's running good now.

If you have any doubts or unhappy with Service Centre, you can always call on this number 18002090909 and tell them about your issues with VW A.S.S.

[MartinVirage]

First of all I feel that they tried to run away by resetting error stated "Mechatronics Failure". You should've taken steps back then. Well it's better you faced this situation under warranty period.

Yes they will resolve problem by changing Mechatronics unit. Wait until they give back your car. If you still feel the same issue then insist them to replace whole DSG unit. But obvious they won't be giving you a complete new car.

I heard similar case in 2014 Vento TSI. They replaced Mechatronics unit and it's running good now.

If you have any doubts or unhappy with Service Centre, you can always call on this number 18002090909 and tell them about your issues with VW A.S.S.

Totally Agree, but they explained to me that it can just be an electrical error. I guess I did not mention in the earlier post that after a while the check light would turn off, and the car would start running like a dream .

Just as an Update i would like to mention through my conversation to the Service head today - It is clear that the plant officials could'nt do the settings as well. Hence, after replacing the Multi-Plate Clutch and Mechatronics Unit, they are now replacing the entire gearbox.

Service is OK - The only grouse is that the updates were not coming on time.
Also the ETA of the gearbox is to be confirmed.

[maddyguage]

Originally Posted by MartinVirage

Totally Agree, but they explained to me that it can just be an electrical error. I guess I did not mention in the earlier post that after a while the check light would turn off, and the car would start running like a dream .



Just as an Update i would like to mention through my conversation to the Service head today - It is clear that the plant officials could'nt do the settings as well. Hence, after replacing the Multi-Plate Clutch and Mechatronics Unit, they are now replacing the entire gearbox.



Service is OK - The only grouse is that the updates were not coming on time.

Also the ETA of the gearbox is to be confirmed.

Sounds good that you're getting brand new tranny. My friend had similar issue but after replacing Mechatronics unit, it worked well. His car was there for more than 3 weeks so company gave him 2 years extended warranty as a gesture. May be you can ask for some goodies too.

You can ask 3M coating or some accessories. I know it'll be there for more than a week. Take your time and think what do you want from them. Try new HU if they agree.

[MartinVirage]

Update: So got my Car back on Saturday. Everything seems fine. Maybe its just me but the manual mode seems smoother .

@maddyguage Did'nt ask for freebies. My dad was against it. Apparently they did some interior cleaning thing. Secondly! They claim to have done all the work under goodwill and not under my extended warranty. I don't like the cleaning done by the dealer.

Anyways a dash of polish here and there and my car is good as new.

Climax : Tale of two TSi's

[Mitz]

Hi Guys,

I had gone through this thread and some other similar ones regarding the DSG jerking issue before planning to buy the Vento TSI. Although it did concern me, but the fact that such issues were far and few and fixable by software update (most of the times), was some sort of a consolation.

I finally got my car in April (Mar 2016 model) and after couple of months running (almost 95% city runs) I can say that I havent yet experienced any jerking issue on the DSG. May be with experience and customer feedback, VW has sorted out most issues. Also, mine comes with Mineral Oil in the DSG.

Overall, here is my personal experience with the DSG so far:
1. There is a slight bit of hesitation in taking-off n 1st gear, felt especially on Red lights with bumper-to-bumper traffic. You feel you are late to start once the car ahead of you starts to move.

2. Sometimes, the DSG just refuses to move to the 2nd gear until after 2000-2200 rpm. Most of the times, it slots into 2nd as soon as the car starts moving. Absolutely fail to understand why this behavior. There is no slope to climb, no additional load on the car, etc. to warrant this situation.

3. In the Manual mode, you are unable to change to 2nd gear as soon as you take-off. Under the same situations, the D mode will change to 2nd gear much earlier. Not sure why. Specially evident while negotiating those nasty speed breakers. In D mode, the box stays in 2nd, while in M mode, it switches to 1st.

4. The engine-gearbox breaking is quite good. If you drive sedately in traffic, you feel that the need to use brakes is less. Unless ofcourse, there is an emergency situation.

5. The downshifts in D mode happen much earlier than my liking. I think VW could've delayed the downshits as late as possible, just like what happens in M mode. It will also help in increasing efficiency to some extent. Thoughts welcome here.

6. The gear indicator in the MID seems to be ahead of the actual gear changes. The indicator changes first and then after a delay you feel the gear changing. Is this normal. Has anyone else observed this as well ?

7. Last but not the least, the TSI-DSG is a dream combo. Absolutely butter smooth. You cannot get a better combo in this segment as of today. It is miles ahead of its competition.

I am loving every KM I drive and enjoyig this gem of a Drivetrain.

Thanks.

[maddyguage]

Originally Posted by Mitz

Hi Guys,



I had gone through this thread and some other similar ones regarding the DSG jerking issue before planning to buy the Vento TSI. Although it did concern me, but the fact that such issues were far and few and fixable by software update (most of the times), was some sort of a consolation.



I finally got my car in April (Mar 2016 model) and after couple of months running (almost 95% city runs) I can say that I havent yet experienced any jerking issue on the DSG. May be with experience and customer feedback, VW has sorted out most issues. Also, mine comes with Mineral Oil in the DSG.



Overall, here is my personal experience with the DSG so far:

1. There is a slight bit of hesitation in taking-off n 1st gear, felt especially on Red lights with bumper-to-bumper traffic. You feel you are late to start once the car ahead of you starts to move.



2. Sometimes, the DSG just refuses to move to the 2nd gear until after 2000-2200 rpm. Most of the times, it slots into 2nd as soon as the car starts moving. Absolutely fail to understand why this behavior. There is no slope to climb, no additional load on the car, etc. to warrant this situation.



3. In the Manual mode, you are unable to change to 2nd gear as soon as you take-off. Under the same situations, the D mode will change to 2nd gear much earlier. Not sure why. Specially evident while negotiating those nasty speed breakers. In D mode, the box stays in 2nd, while in M mode, it switches to 1st.



4. The engine-gearbox breaking is quite good. If you drive sedately in traffic, you feel that the need to use brakes is less. Unless ofcourse, there is an emergency situation.



5. The downshifts in D mode happen much earlier than my liking. I think VW could've delayed the downshits as late as possible, just like what happens in M mode. It will also help in increasing efficiency to some extent. Thoughts welcome here.



6. The gear indicator in the MID seems to be ahead of the actual gear changes. The indicator changes first and then after a delay you feel the gear changing. Is this normal. Has anyone else observed this as well ?



7. Last but not the least, the TSI-DSG is a dream combo. Absolutely butter smooth. You cannot get a better combo in this segment as of today. It is miles ahead of its competition.



I am loving every KM I drive and enjoyig this gem of a Drivetrain.



Thanks.

1. Yes you're right. I feel the same, when stopped to a standstill and then releasing the brake takes time to move. May be because it has some kind of hold assist.

2. I've experienced the same thing, but I feel if road conditions aren't that great and you have pressed pedal slightly heavy than normal then it won't upshift. I haven't faced it on smooth roads yet.

3. In M mode, the gearbox will only allow you to change to 2nd if you're at or above 1800 RPM. Whereas in D mode, most of the time we're on 2nd gear. May be that's DSG mechanism to improve fuel efficiency I guess.

4. Yes that's definitely good about this gearbox. You need minimal break assistance while cruising at low speeds.

5. As far as I know, it only downshift if we go below 1200 RPM or under heavy foot. May be to avoid turbo lags (just my thought).

6. Yes you're right. MID is ahead of actual gearshift. But I feel that's more when you're using M mode. Otherwise it's negligible. DSG is probably one of the fastest shifting gearbox out there.

7. I've Vento TDI DSG, and it's just amazing. Ride is butter smooth. I seriously recommend those, who are looking for diesel automatic. One of the best combo out there.

[Paleo]

For my new Polo bought last year, at the end of 5K I took the car for check up. They did a software upgrade and since then I havent faced the jerking issue even once

BEfore that, It was pretty regular

[Rameshdude]

Originally Posted by Rameshdude

Friends,
I have a Vento TSI. It has clocked 14000 kms.
Lately, I have been hearing a crunching "krr" noise. This happens after I have driven about 100 kms at a stretch . It is present only when the car moves from a complete stand still position and is present only for about 3 seconds. During the second gear shift, I don't hear anything.
It is also not present during my regular daily drive.
My car is now 18 months old.
What could be the reason for the sound? Anything to be worried?
Regards
Ramesh

I had my vehicle checked at the service centre for the above issue. They found an issue with the "fly wheel " and replaced the same free of cost. Hope this settles the problem. I am a bit worried. Would have to go for a long drive to check.
My car is covered under extended warranty.
Regards
Ramesh

[Rehaan]

Would appreciate if anyone can help ‎Devosh Mathivanan‎ out.

He wrote in via our Facebook page to say:

Hi BHPians,

I'm Devosh from Chennai. I'm owning a Skoda Rapid TDI DSG (2015). Its been a year and 2 months since I bought this car. I've been facing the same issue mentioned in this link since March, 2016.

Skoda service center guys are repeatedly asking me to replace the Mechatronics part for a whooping amount of 1.5L. I've even showed them this link. But they aren't ready to budge and they keep telling that these are the instructions they get from Skoda.

Since I'm not a member of Team-BHP, I'm unable to contact the BHPians. Mr. Raikkonen, from Bangalore, in the above link, has clearly described the problem and he has even come up with a resolution. It'd be helpful if I could get some help from any BHPians here.

Responses could be posted here, or as a facebook comment here.

Thanks,
R

[Rajeevraj]

Devosh, If the mechatronic unit is being replaced it needs to be covered under warranty. Point Skoda to this thread also. All work was done under warranty here. So you should not be paying anything. (Octavia also uses the same 7 Speed DQ200 DSG in the 1.8 petrol TSI)

http://www.team-bhp.com/forum/techni...ing-issue.html

[ahmadnaik]

Originally Posted by Rehaan

Would appreciate if anyone can help ‎Devosh Mathivanan‎ out.

Since I'm not a member of Team-BHP, I'm unable to contact the BHPians. Mr. Raikkonen, from Bangalore, in the above link, has clearly described the problem and he has even come up with a resolution. It'd be helpful if I could get some help from any BHPians here.[/indent]
Thanks,
R

Posted my response on Facebook. But since there might be other readers following this thread here as well - reposting it on Team BHP for added clarity.


" Hi Devosh Mathivanan - I'm the guy who started the vento thread. The problem is not common with everyone who purchases the vehicle - but it certainly exists with some. I have a Vento TSI and had this issue as well. Since you say your car is only a year old - this simply has to be covered in your Warranty. There's no 2 ways about that. I got my Mechatronics replaced - got loads of dudes from the VW plant in Chakan visit the South Mumbai Workshop and inspect my vehicle. Got responses ranging from "This is not really an issue" to "Maybe we'll have to look into it further" to "Since it is not happening in front of us, maybe it's not happening at all". Eventually however, after a little pressure, starting this thread on Team BHP and threatening to dissuade buyers publicly from purchasing the vehicle - they finally moved a little. The car is brilliant - save for this one experience I had.

They replaced the mechatronics unit completely under warranty - and while this did solve some of the issue - the major change came about after multiple software upgrades. I will be honest and mention here that I paid nothing for any of these changes, although the car would stay in the workshop for extended periods during my issue. After these workshop visits got more frequent, they provided me with a replacement car for a while as well. I was also among the first to report this issue and document it's updates really carefully, which is why it took them this long to first acknowledge, and then properly understand it.

Long story short - after my vehicle was used in a bit of try-and-test style, the issue was finally resolved. Now it's working perfectly - save the occasional mis-prediction of the gear (which is quite normal for any predictive learning device that runs on software). All in all - the vehicle is brilliant in every other way. So good in fact that I don't see an alternative currently in this segment yet.

Make sure they replace the mechatronic unit in the warranty - and don't back down. In India, the customer has to be pushy to get stuff done. They'll usually try to wriggle out of any acknowledgement of fault - but stay at it, and eventually it'll pay off. People have good and bad experiences in India. Volkswagen is notorious for poor after sales service, but I don't think this is a unanimous ruling.

P.S. - You should try and get in touch with senior members of Skoda since the regular service advisors usually don't know much. Also, redirecting them to this thread will help them understand your issue. "

[graaja]

I'm Devosh from Chennai. I'm owning a Skoda Rapid TDI DSG (2015). Its been a year and 2 months since I bought this car. I've been facing the same issue mentioned in this link since March, 2016.

Skoda service center guys are repeatedly asking me to replace the Mechatronics part for a whooping amount of 1.5L. I've even showed them this link. But they aren't ready to budge and they keep telling that these are the instructions they get from Skoda.

Since I'm not a member of Team-BHP, I'm unable to contact the BHPians. Mr. Raikkonen, from Bangalore, in the above link, has clearly described the problem and he has even come up with a resolution. It'd be helpful if I could get some help from any BHPians here.[/indent]

If the car is just one year and two months old, then a mechatronics replacement has to be done under warranty. VW and Skoda replace mechatronics under goodwill even after warranty is over. There is no way they can ask you to pay 1.5 Lakhs for the replacement.

If the dealer does not talk sense, write to Skoda directly and ask them to get the problem resolved under warranty.

[Guite]

Originally Posted by spider77

Ever since I got this software update done on my car I am facing new issues , now my car lurches forward every time I accelerate, it's very annoying , when I press break or just lift my foot off the acceleration peddle it gives a strong jerk like some hard engine breaking.
Sometimes car shifts from 2nd gear to 1st gear for no reason and revs high upto 2500rpm , I press break slightly and it shifts back to 2nd, whenever this happens there is a strong jerk.

Has you issues been resolved? What was the cause as explained by VW / service centre?

What scared me most about your experience is the car going into neutral in the middle of a drive. In Delhi we have fairly wide roads with decent speed. A car stuck in neutral gear in the middle of any of these roads would be scary, maybe even catastrophic.

I wanted to buy this car so much. Will I be able to have peace of mind, that's a big question. My wife will be driving with my son regularly in thsi car on the roads mentioned above.

[Guite]

Having read through this thread I have two questions.

1. If I buy the Vento TSI it will be driven equally by me and my wife. Our driving styles are very different: she accelerates fast and brakes late, whereas mine is opposite of that. Will the gearbox be able to adapt to two different driving styles? My concern is it may give rise to this infamous jerking. (To anyone who wants to say 'tell her to change her style', you are welcome to do the honour )

2. Some posts suggest recent makes do not have this jerking problem. Is there consensus on this amongst recent buyers?