My linea completed 15 K kms a few weeks and I sent it for the 2nd service. I also had a minor accident so asked them to repair that under insurance.
Sent the car on a Monday morning and told them I must have it on Friday as I was going out of town on Saturday morning.
I gave them the following list -
1. 15 K service
2. Front seat covers are loose
3. Rattling from rear parcel tray
4. Dent repair work under passenger side door – insurance.
5. Check electronics/battery – All the warning lights light up sometimes while the car is in motion. Also the trip computer gets reset randomly.
6. MP3 player not working. The USB chord does not fight tightly in to the connector and the system recognizes only one song though there are multiple songs on the drive/mp3 player.
7. Bonnet opening lever is loose.
8. Quarter glass chrome strip has fallen out.
9. Fuel tank cover is tight.
10. Boot is tight. Doesn’t shut easily.
11. Rear seat belt behind driver doesn’t clasp.
The service advisor called me shortly after the car reached there. I told him to take the list of action items from the works gm. He asked me if I wanted to used Mobil1 or Selenia and I insisted that he should use Selenia only.
I tried following up with Mr. Gopal from Wednesday but he was out of the workshop a lot and didn't revert back with an update. I was also not given the loaner that he had promised.
I finally got hold of him on Thursday and told him I must have the car back on Friday. He comitted that he will take care of that. Again on Friday I had a hard time getting hold of him. Finally received a call at 7:00 pm on Friday from one of works managers. He said the car still has some minor work left and they will get it to me by 10:00 am on Saturday morning. Since I had to leave at 11:00 am this worked for me. Unfortunately the car did not reach till after 12:00 pm and I had to delay my trip by several hours. Several phone calls and smses to Mr. Gopal but I still couldn't get hold of him.
Since I was in a hurry I didn't have a lot of time to check on the car but it looked like the major items were taken care of. Unfortunately as is usually the case a lot of the minor items were not fixed. I also realized that my bill stated Exxon Mobil 15W40 Engine oil

. I finally got hold of Mr. Gopal on Tuesday and he said he has used Mobil1 and not Exxon Mobil 15W40 as was mentioned on the bill. He also stated this would have no impact on my warranty.
To allay my fears Mr. Gopal agreed to come meet me at my office

with the paperwork to prove that they have used Mobil1 0W40 . He was very pleasant during the meeting and assured me that there will be no impact on my warranty. I asked him to have Fiat send me this in an e-mail so I have it for future reference. He called some one from Fiat and they said that they will not be able to send such a letter. Mr. Gopal said he would send one and it would suffice. I e-mailed/msged/called him almost every day for 3 weeks after which I finally received the letter. He said his e-mail was down and hence the delay. I've tried calling/e-mailing Fiat to confirm with them about my warranty but haven't heard back from them yet.
I will say this that whenever I've been able to reach Mr. Gopal he has been very pleasant and nice but invariably he will not be available when he has made a timing commitment. He even went out of his way and bought some fevikwik to fix some plastic in my car that was coming loose which was very nice of him.
Now back to the service
1. 15 K service
Done. Wrong oil used.
2. Front seat covers are loose
Not done. Issue has existed since the day I bought by seat covers. I now feel I wasted Rs. 7 K buying it from the dealer. I have insisted that they either fix them or change them.
3. Rattling from rear parcel tray
Not done. Issue has existed since the first month of ownership. I have requested them to change the tray.
4. Dent repair work under passenger side door – insurance.
Done. No complaints here.
5. Check electronicsbattery – All the warning lights light up sometimes while the car is in motion. Also the trip computer gets reset randomly.
Done
6. MP3 player not working. The USB chord does not fight tightly in to the connector and the system recognizes only one song though there are multiple songs on the drivemp3 player.
USB connector is broken :(. Part not in stock. Mr. Gopal said he would try to get it done under warranty. Seems like another filmsy Fiat part. Since only I use this I know it has been treated gently.
7. Bonnet opening lever is loose.
Done
8. Quarter glass chrome strip has fallen out.
Was done but since then the same strip has fallen out again. Luckily it fell off in my parking so I have the strip.
9. Fuel tank cover is tight.
It is still tight
10. Boot is tight. Doesn’t shut easily.
Done. This is perfect now.
11. Rear seat belt behind driver doesn’t clasp.
Done.
I was charged for wheel alignment (Rs. 300) and wheel balancing (Rs. 284 including wheel weights). Is this normal? I was under the impression that wheel alignment is part of the free service.
I've spoken to Mr. Gopal about all the pending issues and hopefully will get them rectified soon. Hopefully Fiat will calle-mail me back in regards to my warranty. I wanted to wait a while to post my experience so I could post the conclusion.
Overall I'm satisfied with the car but I'm not satisfied with Tata-Fiat A.S.S and Fiat follow up. If Tata-Fiat can improve their A.S.S the Linea can easily sell 1500+ units a month vs. the under 1000 she is currently doing.
Sorry for the long post but wanted to give all my views (both good and bad).