The 4th service happened a tad bit late at 22k kms. My daughter has been taking away too much of my time and every weekend am in Mysore.The 4th service was a paid one and there were a few niggles which needed to be addressed.
The regular SA that I was interacting with , decided to call it quits with India Garage and I had to settle with who was available to attend to my car. The service works manager also was out of station on that day. I had no choice but to get the car serviced since it was already 18xx kms above the service schedule.
Called India Garage, Whitefield in the morning to check for a slot and was informed that it was readily available. Reached IG by 11am and found that they hardly had any cars for servicing.
Got a job card made and left the place by 11:50am after specifically informing the SA about the issues. I was informed that he car will be ready by 6pm.
I said take your time coz am in office till 9pm and that I could wait. I dint have a choice coz I just got back from an overseas trip the previous day and the next morning I had to leave to Mysore no matter.
The list of works to be attended to last week when I dropped the car was
- Engine Oil Change.
- Gear lever shudder when in slow moving traffic.
- The Center Right side door power window.
- Broken clamp in the last row bench seats.
- Clutch pedal making a noise when pressed.
- Blown tail lamp bulb.
I leave 6 liters of Shell Engine Oil also with them.My priority was to get the car serviced and delivered whatever time of the day it was.
All said and done I get the car back as promised at 7pm. The bill break up is as below
- Rubber Stopper = 7.00
- Tail Lamp Bulb = 12.44
- Oil Filter Element = 132.38
- Fuel Filter = 1425.53
- Washing = 450
- General Paid Service = 2700.00
- Engine Flushing = 682.00
- Fabrication Work = 120.00
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Final Bill + Taxes = 6150/-
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I test drove the car and all was well. Couldn't check the fluid levels though since it was dark . Power window motor changed as per SA under warranty(
this piece of junk worked flawlessly for the next 2 days).
Left the service center and drove back home, some how the scorp' just never felt right to me.Well I must have been hallucinating coz its been over 5 weeks since I have driven the Scorp'. I get back home and crash for the night.
Next morning I drive to Mysore and the clutch pedal still squeaks. The blokes at IG forgot to fix this irritating squeak. Check the interiors in the morning and they ain't clean to my satisfaction. Fluids have been topped up though.
Drive 2 in Mysore and I am driving in slow moving traffic and the gear level still shudders coupled with squeaky noise from the clutch pedal. I am a little mad already and that's when I realize that the power window of the right center door also has decided to go on a long walk

. (
God knows if they even replaced this unit under warranty). I am at the end of my wits now.
I wanna callback India Garage and give them my mouth full of crap, but sense prevails and I dint want to spoil the time I am having with the little one.
4 days later I get a call from M&M customer care and I tell them upfront that this is the shoddiest of works done and am absolutely unhappy. Inform her of all the pending problems and the lady on the phone promises me that she will get some one from India Garage to call me back to address my problems.
3 days gone by and I callback M&M customer care yesterday asking for an update. The lady who answers the phone says I will get a call by 11am. Apparently their clocks decided to skip to 11:01am from 10:59 am and that promised 11:00am never came by.
As of now nothing has changed and I am yet to receive a call from M&M or India Garage on how these pending problems are gonna be addressed. Well am a sucker when it comes to keeping my car in the best of shape.
Have a docket number for the complaint I raised with M&M customer care. Will wait till tomorrow and call them again. For now one of the worst experiences that I have had dealing with M&M and India Garage.