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Originally Posted by im_srini What's with 1-year-8-months & Sony TVs ? I bought an X-series 40" LCD TV (KLV40X450A) on the very last day of 2008. The magazine reviews were great & the TV was even better in real life. Despite costing 1.6L I bought it, for the picture quality was top-notch. It didn't disappoint at home & performed flawlessly - for all of 20 months. |
This episode finally came to a conclusion yesterday ! And it took Sony-Service only 7 weeks to fix it ! A full 3 weeks after I'd raised the original complaint on 23rd August the service guys returned with what they thought was the issue - a faulty "I/O Board". A worrying thing was that the service folks were completely unfamiliar with the insides of the TV - many a time stopping to figure out how to get off a component.
Long story short, to everybody's immense disappointment it turned out that the "I/O Board" wasn't the problem. So, off they went - to order the next component in line ! I got the distinct impression that, much like T.A.S.S., they were diagnosing the issue in a trial-&-error manner. In the meantime, I'd sent a rather wordy email to Sony-India. Probably due to it, but most likely not, the pair were back in just a week with the next component in line.
Same routine again, a lot of fumbling at the back of the TV to get things off ! This time however, a glimmer of hope - the lines disappeared. To me it seemed they were more happy with the turn of events than me ! Anyway, everybody's joy was short-lived - the TV shut itself off after 30 seconds, the only indication of an issue being the status light blinking 9 times (the meaning of which the Service guys did not know).
I'd finally had had enough of their shenanigans & firmly told them to take the TV to their service center, figure out the issue, & fix it once & for all - this was 2 weekends ago... After a couple of un-kept promises, some verbal sparring, even slight threats, the TV was finally delivered home yesterday - covered in a layer of dust. What were they doing with it ? Or rather, weren't ?!? Cleaned it, connected everything back up & turned it on - finally, after 7 weeks, my TV was back in all its glory.
Turns out that the second replacement board that they had brought was itself faulty !?! The board is called FBA-GA-V3 & has all the digital inputs like HDMI & PC. Surprising that it was the reason for the issue considering the vertical snow was only on analog inputs (composite & component). Any pretense that this TV is an Indianized version was washed off by the box in which the board came - it was clearly marked the board was for a KDL-40XBR4R TV - maybe this is why Sony TVs are having so many issues - they're not designed for our kind of conditions (?). Cost of the board & service charges came to 26.2K. I could've bought a Nano for what this TV's cost me so far
First order of business was of course to finish a level of Halo:Reach ! Later the same day I caught the 'Matrix' on the WB channel. The opening scene, at night, with Carrie-Anne Moss in black leather, savoring the subtle details the TV dishes out - I
almost forgave Sony... Anyway, I'm glad this thing is finally over - Sony-Service gets a thumbs-down from me, the TV
still gets a thumbs-up (the thing is gorgeous, really !)...
P.S. - I still think I'm having more fun with this baby than if I'd gone & bought a Nano...