[selfdrive]

Originally Posted by sethuv

Well, i don't think 14k ppl a month will spend their hard earned money on something just because others are buying it. If they do they would be better off buying a Maruti, because lots more buy it. Not everyone maybe be aware of the intricate details of a car. For most people its just a thing which gets them from point a to b. They have their priorities and they buy cars if it ticks most of the items in the checklist.

IMHO, many of the 14K people a month buy vehicles based on recommendations from other people they know. It is all based on word of mouth. My cousin's friend's neighbour's manager's etc has bought it; it has ACC; waah kya feature hai; its an excellent car and so on.
The problem is that many of these self designated experts know little about the cars themselves and care more for snob value features. For example, this is what a friend checked when he was buying:
- legroom & headroom
- does it have a boot?
- kitna deti hai?
- interior beige mein hai kya?
- colour kaunsi milegi?
- discount/ offer kya hai?

Now that Hyundai *** has acquired a customer friendly image, it will stay for a long time even if they dont resolve any issues. After all they do ask if the customer wants tea/ coffee, right?

[sethuv]

Originally Posted by selfdrive

IMHO, many of the 14K people a month buy vehicles based on recommendations from other people they know. It is all based on word of mouth. My cousin's friend's neighbour's manager's etc has bought it;

Now that Hyundai *** has acquired a customer friendly image, it will stay for a long time even if they dont resolve any issues. After all they do ask if the customer wants tea/ coffee, right?

Agreed, but there are other things too. Honestly I didn't(rather don't) like the way the i10 looks. I knew the mileage wouldn't be upto my expectations. I knew the engine is not as good as the k series. But i had a budget of around 5 lakhs. I was told i need to wait for 3 months to get a Swift VXI, I hate the way Ritz looks, was not interested in the Figo petrol. I wanted a decent car which would serve me for 5 years with good after sales support and there was nothing else in the list except for the i10. I've started liking the car after i bought it.
Sorry if I am off topic.

[selfdrive]

Originally Posted by sethuv

Agreed, but there are other things too. Honestly I didn't(rather don't) like the way the i10 looks. I knew the mileage wouldn't be upto my expectations. I knew the engine is not as good as the k series. But i had a budget of around 5 lakhs. I was told i need to wait for 3 months to get a Swift VXI, I hate the way Ritz looks, was not interested in the Figo petrol. I wanted a decent car which would serve me for 5 years with good after sales support and there was nothing else in the list except for the i10. I've started liking the car after i bought it.
Sorry if I am off topic.

to be honest, I only know one person who has an i10 and like you he has no steering rattle issues. For your sake (and his!) I hope you continue to have niggle free ownership.

For the i20, I have experienced this issue 'firsthand' and have not heard of a permanent solution offered by the H***. On the contrary my friend was told different stories till one of them admitted to the issue in a private discussion. The issue for him was not the rattle itself but Hyundai's response to the rattle. Perhaps it is incorrect to do so, but our friend group (admittedly small) is staying away from other Hyundai offerings like the new Verna too. How can we be sure that it will not have a similar issue and if it does, that Hyundai will resolve it then?

IMHO, this is a definite case for a recall but I dont think Hyundai has a solution for it

[sethuv]

Originally Posted by selfdrive

to be honest, I only know one person who has an i10 and like you he has no steering rattle issues. For your sake (and his!) I hope you continue to have niggle free ownership.

For the i20, I have experienced this issue 'firsthand' and have not heard of a permanent solution offered by the H***. On the contrary my friend was told different stories till one of them admitted to the issue in a private discussion. The issue for him was not the rattle itself but Hyundai's response to the rattle. Perhaps it is incorrect to do so, but our friend group (admittedly small) is staying away from other Hyundai offerings like the new Verna too. How can we be sure that it will not have a similar issue and if it does, that Hyundai will resolve it then?

IMHO, this is a definite case for a recall but I dont think Hyundai has a solution for it

With so many owners reporting steering rattling issues, can we as a group write to Hyundai? I think we should also highlight that many owners have reported steering rattle issues in the "Owners disliked" section.

[misquitas]

Originally Posted by sethuv

I have not had any rattling issues anywhere in my i10. Mine is a pre-facelift September 2010 i10. I have done around 10k kms so far.

Originally Posted by Raonick

I own a Nov 2010 make i20 Asta CRDi and there's no rattle of any sort what-so-ever! (clocked 9000kms). May be I got lucky or may be the issue is indeed been resolved in the newer models.

My point exactly. A growing number of I10/I20 owners in recent times seem to have had no issues with the steering noise. Perhaps, Hyundai may have addressed the issue.

Originally Posted by selfdrive

IMHO, many of the 14K people a month buy vehicles based on recommendations from other people they know. It is all based on word of mouth. My cousin's friend's neighbour's manager's etc has bought it; it has ACC; waah kya feature hai; its an excellent car and so on.
The problem is that many of these self designated experts know little about the cars themselves and care more for snob value features. For example, this is what a friend checked when he was buying:
- legroom & headroom
- does it have a boot?
- kitna deti hai?
- interior beige mein hai kya?
- colour kaunsi milegi?
- discount/ offer kya hai?

People go by various factors when they buy a car. Whether or not they have prior knowledge of vehicles or whether they go by neighbours/friends recommendations should not be a matter for debate or ridicule. Each one has a right to go by his/her choice, whether it is based on research, advice or simply instinct.

Originally Posted by selfdrive

to be honest, I only know one person who has an i10 and like you he has no steering rattle issues. For your sake (and his!) I hope you continue to have niggle free ownership.

IMHO, this is a definite case for a recall but I dont think Hyundai has a solution for it

Add me to this list. There are no rattling issues whatsoever on my I10. Going by the present state of affairs, I have no reason to believe that there could be steering noise issues with my I10 due to an engineering/mechanical defect in my I10. This is not to say that there could never be rattling noises in the car, but then they could also be due to external factors such as bad roads, etc.

Hyundai may just have resolved this steering noise issue by introducing the face-lift I10. I know of quite a few face-lift I10 owners and none of them have reported any rattling regarding the steering.

[skanchan95]

Originally Posted by selfdrive

For me, it is more than the noise. It is the overall feel itself; the lack of safety.

No idea why it sells at such huge numbers. IMHO, it is one of the least quality cars in the market. What use is GPS, curtain airbags and all other bells and whistles when the basic steering is not reliable?

+1 to this. The sound sometimes gets scarily loud. It sometimes feels as if the steering column could pop out any minute. You can physically feel the rattle. In my case, I have struggled with Hyundai for an answer to this issue.

Believe me. if I hadn't made this video, they would have still claimed that I "hear" things and that the car is absolutely normal, which it is certainly not.

A friend of mine, whose CRDi Asta too had this issue got tired of the issue and sold it off. Like me, his phone calls to the RO were going unanswered. So, he called them from an STD booth, not knowing that my friend is calling, they answered. My friend was so angry at this and gave them a piece of his mind. Earlier, he was clever enough to record a video of the service Advisor accepting the rattle issue in his car.

Originally Posted by selfdrive

Once agian I cannot be more thankful to skanchan for providing all details for the i20 when I was about to put down a cheque for the Asta crdi. I am happy with my subsequent purchases while as an i20 owner I am sure this would have always been at the back of my mind.

You are welcome, mate. I am glad that you made the wise decision of not buying the i20 and since you have experienced the steering rattle first hand and the dramatic drop of the car price in the used car market, you know you have made the right decision.

I am suffering because of Hyundai's design issue. Not only will we be losing heavily once we decide to sell of the car( car loan bank interest not included), it also has been nothing short of a torture. The car has underwent so many experiments, so much so that I felt that the car and myself were made guinea pigs for the company's experiments.

There are a lot of people out there who are still having this issue(many of them are not T-bhp members, including some whose cars are Jan /Feb 2011 manufactured). So, the argument that facelift models do not have this issue is not valid.

Agreed that not all cars have the issue, but there are cars which have this very disturbing issue and then there are others who do not know what exactly what the issue is and/or are having trouble identifying the rattle noise.

I could write about what one Hyundai technician told me about the rattle issue, but knowing that many HMIL wallahs keep spying on T-bhp(and some are members even), I know that will cost the technician his job. So, I better not write about it.

Also, check the i20 steering rattle database, some of the i20 models are facelifted 2010 models.

If you read wildon's thread, his story is similar to mine. IIRC, they replaced the steering rack in his car recently and told him that the steering rattle noise will not reccur, but it did. So, what now Hyundai?

Regarding the steering rattle, now that I gave them proof of the issue and the Hyundai workshop in Rajkot backed it up, I have been told to wait till a modified/upgraded part arrives and then I will be contacted.

Originally Posted by Raonick

I own a Nov 2010 make i20 Asta CRDi and there's no rattle of any sort what-so-ever! (clocked 9000kms). May be I got lucky or may be the issue is indeed been resolved in the newer models.

quoting from a post in CW forum(Attn : i20 owners. Steering rattling noise - Page 30 | Maintain Your Car | Car Forums - CarWale

Hi Sandesh/Harsha/Soori, I have joined your elite club of I20 Steering Column Problem.

I have bought my I20 CRDi Magna BS4 on Feb 19-2011. Upgraded the tyres to Yokohama A-Drive 195-65R14 with plati alloys - 14X6, 100 PCD, 30 Offset (which slightly come outside and Iam planning to change them to Hyundai alloys).

Ok, coming to the point even I have noticed this steering vibration, tak/tak sound and also the tak/thud sound from front suspension which is very irritating, other wise driving I20 crdi is a pleasure to drive on good roads. I have enquired with many before buying my car about these steering problem and AC problem, for which I was told that its rectified in new models. I agree with AC but not about the steering column or suspension problem. After reading through your posts now I am worried if I will get a permanent solution. I still have to visit the service guys for this problem and Iam going to do this once I change my alloys to Hyundai else I am sure they would point it out to my alloys and tyres.

So, the issue does exist on 2011 models as well.

Originally Posted by pgsagar

Ditto here. No idea indeed. May be Indian herd mentality. We queue up to buy what every one buys. I have some people in my neighbourhood who know zero about cars; they just went ahead and bought i10 just because every one is buying it. All you have to do in India is to bring it up to that magic sales number and thereafter it will sell on its own.

I must admit I too was, in some way, influenced by the herd mentality and feel like kicking myself for doing so. I am still feeling stupid for having sold off our Swift Zxi for the i20. It was huge blunder and probably one of the biggest mistakes of my life to go for an i20. Now I feel trapped, selling the car off, will again be a costly mistake( because of the low resale value), adding further to our woes. Continuing with the car, with the rattle , causes further agony.

Originally Posted by sethuv

With so many owners reporting steering rattling issues, can we as a group write to Hyundai? I think we should also highlight that many owners have reported steering rattle issues in the "Owners disliked" section.

I had compiled a report about the issue and send it to HMIL offices in Chennai, Mumbai, New Delhi and Ahmedabad).Link here:http://www.team-bhp.com/forum/long-t...ml#post2137074

They did not even bother responding to that. When the EPS malfunctioned in the car and the car lay stranded for a month, even that did not move Hyundai. Frustrated , disgusted at Hyundai's attitude and having nowhere else to go for help, we went ahead and filed a case in the consumer court. So, I ask you all, is HMIL really customer friendly and as helpful as they claim/projected to be?

[rbp]

My Nov 2009 model i20 CRDI also has the steering rattle issue, previously I could hear it on broken roads only, now it has started on butter smooth roads too, I once complained to the dealer once and the service attendant bluntly told me on my face that this issue cannot be fixed, I told him to give me the same in writing and he refused. But at least he was honest and plus I don't want my car to be lying at the dealers place with 100's of cars around.

A few months back I had a survey call from Hyundai taking feedback, one of the questions that they asked me was "Would you recommend a Hyundai to your friends or relatives?" I said no way. Since then I have stopped getting calls from these jokers too.

Hyundai SUCKS is all I can say.

[selfdrive]

Originally Posted by misquitas

People go by various factors when they buy a car. Whether or not they have prior knowledge of vehicles or whether they go by neighbours/friends recommendations should not be a matter for debate or ridicule. Each one has a right to go by his/her choice, whether it is based on research, advice or simply instinct.

When some I-know-it-all bases his purchase solely on these criteria, I cannot help but comment that except for the mileage point, all other requirements can be used for the purchase of a double bed too. I dont ridicule people who have these requirements, but I have no respect for those who consider themselves experts and have only these requirements.
Subsequently, it is subjective and of course you are entitled to your opinion as am I. Lets agree to disagree there.

Originally Posted by misquitas

This is not to say that there could never be rattling noises in the car, but then they could also be due to external factors such as bad roads, etc.

The i20 was tested against 2 other cars on the same stretch at the same time; an old WagonR duo and an even older Indica diesel. Please note we did not compare the noise with a Linea/ Punto or a Jazz. We also tried to compare against a petrol and a diesel car, just for our peace of mind. The rattle was heard only on the i20. If this is due to external factors it should be applicable to all cars at least to some extent.

Originally Posted by misquitas

Hyundai may just have resolved this steering noise issue by introducing the face-lift I10. I know of quite a few face-lift I10 owners and none of them have reported any rattling regarding the steering.

I hope so, but the rattle issues could crop up later; even Hyundai cannot give it in writing that it wont happen. It is this fear or insecurity that I am referring to.

[pgsagar]

Skanchan95, I do understand your plight and feel sorry for it. A new car, any make, is supposed to run flawlessly. It is indeed very irritating and painful to discover otherwise. More so, when you sold your perfectly good running, good looking and contemporary car, Swift ( assuming it was running excellent).

And, oh yes, I really really admire your honesty and frank admission. It's a rarity these days.

[vishwas]

My i20 seems to have a slight problem in the steering. However I am not sure if the service center has done the work recommended in the TSB 10-56-I09-PA/PB.

In the 6 months service (Oct2010), I had complained about a rattle in the steering wheel and they did something to fix this. I assumed they may have done the work suggested in the TSB.

In the 3rd free service (Apr2011), I did not complain at all about the steering when I gave it to them. However after the service they had tightened the steering so much that it felt very heavy and it was difficult to steer the car with one hand. The steering was so tight that if the steering is slightly turned, it would not come back to the zero position (and the car would keep going in the turn direction). I went back after a week and asked the mechanic to take a look. He agreed it was tight and said if they do not make it this tight, it will start rattling again. He asked me to wait for 1000km or so and it will loosen up. So I agreed to do nothing. After a few more weeks, the steering has loosened up and there are the beginnings of a rattle!

It seems like between Hyundai and the service centers, they have not figured out how to fix this problem, despite the TSB. The service center solution seems to be to keep tightening the steering.

[Chalu]

Skanchan95, I would like to thank you coz my close friend was about to pay full cash to buy i20 but to this thread we decided against it and booked Vento diesel. Hats off to your perseverance and please see to that Hyundai rattling is rectified.

[headbanger]

Originally Posted by skanchan95

Frustrated , disgusted at Hyundai's attitude and having nowhere else to go for help, we went ahead and filed a case in the consumer court. So, I ask you all, is HMIL really customer friendly and as helpful as they claim/projected to be?

Thanks a lot skanchan95-- "Brutually honest"!!!

I can understand the pain bro you have been going thru. I referred your thread to one of my colleagues who booked an i20 and after going thru your ordeal, now she has booked a Polo Tdi instead.

[skanchan95]

Originally Posted by misquitas

This is not to say that there could never be rattling noises in the car, but then they could also be due to external factors such as bad roads, etc.

This is exactly what those Hyundai wallahs were pointing out to me. But it is rubbish. If bad roads had been the cause for the steering rattle, even my old Swift and the even older Accent should have had the issue, but both the cars didn't have the issue. They were claiming that "Indian" road conditions are bad and hence the rattle. When I told them the issue is being reported in i20s in UK, Italy, Holland, they had no answer. As I mentioned earlier, even cars which cost less than half the i20 do not have the issue.

It clearly points to the fact that there is something wrong with the i20's steering design which causes the rattle to keep on re-occurring.

Originally Posted by pgsagar

Skanchan95, I do understand your plight and feel sorry for it. A new car, any make, is supposed to run flawlessly. It is indeed very irritating and painful to discover otherwise. More so, when you sold your perfectly good running, good looking and contemporary car, Swift ( assuming it was running excellent).

Yes, she was running fine. We had to replace her speedometer console once because the speedometer stopped functioning. Other than that, she was brilliant. So it does hurt when I look back.

Originally Posted by vishwas

The service center solution seems to be to keep tightening the steering.

Bang on target.That is all they do and keep on giving false assurances. If you got through my thread, it is littered with details of the false assurances given the workshop/RO/HMIL. Even I was told by the Hyundai Rajkot workshop that to make me happy they could tighten the rack, but sooner or later, it will loosen up and rattle would start again. I admired them for atleast being honest.

Her;'s something interesting that Harsha posted on CW forums( Link : Attn : i20 owners. Steering rattling noise - Page 30 | Maintain Your Car | Car Forums - CarWale)

He said many people from other dealerships has asked about steering problem in I20. The company clearly mentioned that this problem can never be resolved. The company who supply racks for i20 has been terminated and new company is supplying racks for new verna. The new one is from korea.

He said Hyundai know this issue but, they cannot do any thing. He also mentioned about the recall of sonata in US thats because US government is very strict.

Coming to my story, i told them my steering is hard and rattle is still there, they have replaced new 2011 i20 rack, for now the rattle has gone but the steering stiffness is still there. I am not going back to the dealer any more, i will live with it as long as i can or will sell.

NEVER EVER IN LIFE WILL BUY HYUNDAI PRODUCT. My honest advice please dont go to your dealer for rattling issue. There is no solution for this and they cannot find any solution also.

IMO if they have to change the design for existing rack, i guess thats a major redesign, that might be the reason why hyundai is not willing to spend. More over I20's are selling like hot cakes.

Dont waste time and money on this issue any more. Accept it and try to live with the issue. We are in INDIA, no body cares about customers.

People like us know what kind of mental agony we are going through with this issue. In my car, those jokers from the Junagadh workshop , in act of revenge, purposely caused damage to the car when the car visited that good for nothing workshop last time. It further added to my agony. When I pointed it out to the RO/workshop, they said "it was outside their purview".

It is not easy to digest that fact that a premium hatchback has such issues. Why should we suffer for none of our fault? It is a design issue. He nailed it when he wrote "We are in INDIA, no body cares about customers." Sad, but true and I have experienced Hyundai's arrogance first hand.

@chalu,headbanger, glad that my experience was of help to you and your colleagues and friends. I have been told by some well wishers to be careful of dirty tactics that someone could employ against me and my car since I have pointed out Hyundai's arrogance over the issue. Even in the court case, they are delaying their reply to the court. Eventhough I can clearly see through their dirty game, you can draw your conclusions about what is going on. Today, it is exactly 6 months since we filed the case in the consumer court.

I am thankful to Team-bhp and fellow members for your support and help. In a time , when some auto mags have become puppets of car companies, we have no where else to go to write honest opinions about our cars and help each other out. Long live the spirit of Team-bhp

[Kimified]

Originally Posted by misquitas

My point exactly. A growing number of I10/I20 owners in recent times seem to have had no issues with the steering noise. Perhaps, Hyundai may have addressed the issue.

I own the i20 Asta Crdi November 2010 Model. Its been 6 months/ 10.3K kilometers and i haven't got any steering issue what-so-ever. Touch wood I usually drive it on good roads and maybe that's why i haven't got it has yet. Of the very few times i have driven on bad roads, i made it a point to notice if there was any steering noise, But i could not hear any. Gave the car for 2nd service a couple of days back, and the SA there agreed that he has received complaints on the steering rattle issue when i asked him on the same. Sorry to hear that many of you here have an issue and Hyundai fails to fix it!

[misquitas]

Originally Posted by Kimified

I own the i20 Asta Crdi November 2010 Model. Its been 6 months/ 10.3K kilometers and i haven't got any steering issue what-so-ever. Touch wood I usually drive it on good roads and maybe that's why i haven't got it has yet. Of the very few times i have driven on bad roads, i made it a point to notice if there was any steering noise, But i could not hear any. Gave the car for 2nd service a couple of days back, and the SA there agreed that he has received complaints on the steering rattle issue when i asked him on the same. Sorry to hear that many of you here have an issue and Hyundai fails to fix it!

I guess from the above posts, it appears that many I20 owners STILL are victims of the dreaded steering noise. However, I am yet to find an I10 face-lift (post Oct 2010 I10) owner facing a similar problem? The I10 has received a face-lift and this could have explained the noiseless steering, but the existing I20 could still be harbouring the problem. Hopefully, a face-lift I20 would solve this problem as soon as possible. Till then, I sympathize with the I20 owners who have to bear with the unwanted and unnerving noise around the steering wheel. Hyundai should act fast to sort out this issue once and for all.