My ODO has crossed 100,000 kilometres in three and a half years’ time. I was using a Ford Figo, which had clocked 86,000 kilometres in around three years. After my marriage in 2015 February, I decided to go for an upgrade. My search was for a sub four metre diesel sedan and the options available then were Maruti Suzuki Dzire, Honda Amaze, Hyundai Xcent, Ford Asipre and Tata Zest.
Dzire was ruled out for lack of space inside the car (I am six feet tall person) and also the build quality. Xcent was ruled out for space as well as the engine didn’t seem to be exciting. Ford Aspire also didn’t seem to be very promising and I wasn’t happy with the Ford service also. Within my budget, I was stuck between Honda Amaze and Tata Zest. I liked Amaze but the interiors and all were basic. There was no premium feel. Once I drove the Tata Zest, I almost fell for the car then and there. The engine and gearbox were sourced from Fiat, the interiors were good and gave a premium feel, music system was the best in segment and was sourced from Harman Kardon; and I loved everything about the car. It was also the Team BHP car of the year for 2014! It took one month for me to convince at my home that I wanted to take a Tata Car. It was a time when Tata was surviving in Kerala with Nano sales alone. Finally, I was able to convince my family and they were also impressed with the car after the test drive. There was only a single dealer in Thiruvananthapuram then and we got the car delivered from them, Mohandas Motors on October 16th, 2015.
The experience with the Tata Motors service had been good but it required a lot of effort to maintain the car. Firstly, the dealership, Mohandas Motors, shut down their operations and I was able to do only my first service from them. Tata had a new dealer (Trivandrum Motors) which had a very small workshop and can barely be called a Service Centre. Tata’s Service Manager suggested a small service dealership, Febin Motors, which was 20 kilometres away from the city. I got my second service done from them. By the time for the third service, I relocated to Ernakulam and I had Concord and RF Motors there for service. Again, Tata’s own Service Manager advised to go for RF Motors, as he had better control over them and I was also happy with the service. The credit should be given to RF Motor’s Service Manager who was very customer focussed. But soon RF also shut down their operations. RF Motors was replaced by Malayalam Motors in Kochi and my service manager at RF Motors moved to Malayalam Motors but to a service centre in Muvattupuzha, which was almost an hour away from Ernakulam city. But still I had gone to this place for service when the car clocked 90,000 kilometres as I trusted their service manager. In-between, while I clocked 60,000 kilometres, I had got my service done at Febin Motors, Trivandrum and it was a major service as the timing chain kit was replaced (it’s mandatory to change them at 60,000 kilometres for all 90 PS Zest variants). I had purchased a Tata car at a time when nobody was trusting Tata Motors, their dealerships were closing down and people were calling me a ‘fool’ for shifting from Ford to Tata. However, the Service Manager from Tata Motors, Sabarish Panicker (sadly this person left Tata Motors for a better opportunity abroad, a year after I took the car); RF Motors Service Manager, Niju and Febin Motor’s owner, Renish, helped me a lot to maintain my car properly and in perfect condition. I am much thankful to these three people. I usually sit at the service centre itself when the service is done and closely follow whatever is being done. I had to travel long distances just to get the service done. Now things are in much better shape. Tata has two dealers in both Thiruvananthapuram and Kochi and people have also started trusting Tata. But I still rely on Malayalam Motors, Muvattupuzha or Febin Motors, Trivandrum for all my service requirements as I always want the best for my car and have trust in these folks. Either I have to travel one hour from Kochi or one hour from Trivandrum to get the service done!
There hadn’t been much issues with the car till date except for the regular wear and tear. Touchwood! I am almost a newbie, just that I crossed the 25 posts barrier. Please pardon me for any errors/mistakes.
Sharing a few pictures also!
