Go Back   Team-BHP > BHP India > Team-BHP Reviews > Official New Car Reviews


Reply
 
Thread Tools Search this Thread
Old 25th October 2018, 19:11   #901
BHPian
 
Join Date: Jan 2010
Location: Kottayam
Posts: 54
Thanked: 20 Times
Default Re: Renault Duster AWD : Official Review

Hi,
Duster AWD 100,000 KM Service bill, was done in July 2018.

Total amount- Rs.15366/- (Parts- Rs.11486/-+Labour-Rs.3880/-)

Parts major item was front brake disc set, at Rs.5940/-

Cheers
Attached Files
File Type: pdf Duster 110- 100K Service bill.PDF (176.0 KB, 50 views)
jmktm is offline   (2) Thanks Reply With Quote
Old 27th October 2018, 23:18   #902
BHPian
 
Samfromindia's Avatar
 
Join Date: Jan 2014
Location: Calcutta
Posts: 358
Thanked: 824 Times
Default Re: Renault Duster AWD : Official Review

Quote:
Originally Posted by Samba View Post
Update-
Just a word of caution to Renault owners in Kolkata, please avoid their Barasat service center! The Budge Budge service center is big, honest and much better equipped.
Such an unfortunate event ! Hope you have escalated this to the concerned authority and posted this on social media. Many unfortunate souls who are not technically inclined or without contacts will be easy prey for them. I really hope Renault takes action against errant dealerships like this one !
Samfromindia is offline   (1) Thanks Reply With Quote
Old 28th October 2018, 08:49   #903
BHPian
 
revved_up's Avatar
 
Join Date: Jul 2007
Location: New Delhi
Posts: 717
Thanked: 238 Times
Thumbs down Re: Renault Duster AWD : Official Review

I got my Duster AWD 60K service done yesterday at Renault Mayapuri, Delhi.

I knew it was going to be a costly affair, but i was in for some shocks!
I was given an estimate of 30000(including tax) for the below tasks:
- Service labour - 3000 (This is probably the highest labor charges i have paid for any of my cars owned ever!)
- Engine Oil Synthetic - 4500
- Coolant - 1400
- Accessory belt and timing belt - 15000
- Diesel Filter 2300
-Cabin Filter - 500
- EGR cleaning - 1500 (i got this removed later)
-Radiator Cleaning - 1500(I got this removed later)
Rear Differential oil change(this was being done at my request) As per SA this is a not needed to change in lifetime. - 1300

From the above list i immediately asked them to remove EGR, Radiator cleaning which they promptly did.
I asked them why are service charges so high(3000). He said this is major service and it takes more time and labor thats why.

Now, i told the SA that i was under the impression only accessory belt will be replaced, how come they are changing the timing belt too? Then he said all Duster after Jan 2015 need timing belt every 60K and showed me the below schedule.
Renault Duster AWD : Official Review-ad2270975c504d0ebfa74563d9209be8.jpg

When i told him mine is 2014 manufactured, he said they consider sale date. So i had no choice but to agree and pay the extra amount and get timing belt replaced.

Meanwhile i checked the "My Renault" app and in the 60k service estimate and to my surprise it wasnt showing the timing belt replacement.
Renault Duster AWD : Official Review-screenshot_20181028081124.jpg

When i showed this to the SA, he initially denied saying app is wrong, but later agreed to check with their technical head. He came back and said , yes no timing belt replacement needed for my car, and they have confirmed through the vin number.
However, i still feel for the newer Duster owners. This is probably the only car which i have heard needs a new timing belt every 60k kms.

So i went a go ahead to the work now. Work was completed farily quickly as per my expectations and car was ready by 2pm. I was present with the car almost during the entire work, since i had a good rapport with the mechanic doing the job.

When i was shown the final bill, in the labor charges, apart from the exorbitant 3000 paid service charges, i saw another 1000 for accessory belt replacement.
Now i pointed this to the SA again, as to why are they charging the initial 3000 for the extra labor in 60k service when accessory belt labor is anyways extra? He said 3000 is being charged due to extra time it takes in this service and component replacement charges are anyways extra. After some arguing, i asked him to connect me with their service head. Instead a lady from customer service came, she listened to my story and promptly removed the extra labor charges.
So the final billl stands at around 18k.

Name:  Duster 60K Service Page 1.jpg
Views: 918
Size:  146.6 KB

Name:  Duster 60K Service Page 2.jpg
Views: 906
Size:  121.4 KB

So, as usual my feedback is Renault will take you for a ride if you are an unsuspecting customer and trust them. In my case i would have ended up spending 30K(instead of 18K). I think its a big difference considering i was not getting wheel alignment/balancing brake cleaning from them anyways.

Also, the service charges from Renault are sky rocketing all the time. Till last year, the minor service charges were around 1500 , now they are 2100.
And major service anyways is 3000 which is exorbitant to say the least.


Maintaining a Renault Duster(which is a cost cutting example) is no where an cheap affair. Of all the vehicles i have owned so far, i think Renault is the one which has the highest maintenance and part costs. Not to mention the service center is always ready to milk you and make that extra money.

Hope this information is useful for fellow duster owners.

@Renault i hope you read this and take this as a genuine feedback.

Last edited by revved_up : 28th October 2018 at 08:53.
revved_up is offline   (7) Thanks Reply With Quote
Old 28th October 2018, 17:02   #904
BHPian
 
blorebuddy's Avatar
 
Join Date: Apr 2007
Location: Bangalore
Posts: 469
Thanked: 80 Times
Default Re: Renault Duster AWD : Official Review

Quote:
Originally Posted by revved_up View Post
Maintaining a Renault Duster(which is a cost cutting example) is no where an cheap affair. Of all the vehicles i have owned so far, i think Renault is the one which has the highest maintenance and part costs. Not to mention the service center is always ready to milk you and make that extra money.

Hope this information is useful for fellow duster owners.

@Renault i hope you read this and take this as a genuine feedback.
Thanks for sharing. I was seriously considering Duster as my next car because of the ride quality, and packaging for the price. After reading the duster threads it’s off my list. Hope they take the feedback’s seriously and work on them.
blorebuddy is offline   Reply With Quote
Old 28th October 2018, 17:49   #905
BHPian
 
Kosfactor's Avatar
 
Join Date: Oct 2018
Location: bangalore
Posts: 125
Thanked: 215 Times
Infractions: 0/2 (9)
Default Re: Renault Duster AWD : Official Review

Quote:
Originally Posted by blorebuddy View Post
Thanks for sharing. I was seriously considering Duster as my next car because of the ride quality, and packaging for the price. After reading the duster threads it’s off my list. Hope they take the feedback’s seriously and work on them.
You can take it off your shopping list unless you want AWD. It is not very city friendly despite the dimensions.
However, It remains to be a very capable cruiser on and offroad.

Okay, question for duster owners.

My friend's Duster is nearing 90K KMS, the clutch replacement is around 60-70 K INR, but I did not hear of a timing belt replacement from the dealer so far.

How much does this timing belt replacement cost?

Scheduled Maintenance costs are high despite the car being thoroughly reliable.
Kosfactor is offline   Reply With Quote
Old 29th October 2018, 12:34   #906
BHPian
 
revved_up's Avatar
 
Join Date: Jul 2007
Location: New Delhi
Posts: 717
Thanked: 238 Times
Default Re: Renault Duster AWD : Official Review

Quote:
Originally Posted by Kosfactor View Post
My friend's Duster is nearing 90K KMS, the clutch replacement is around 60-70 K INR, but I did not hear of a timing belt replacement from the dealer so far.

How much does this timing belt replacement cost?
Pre 2015 Dusters need timing belt replacement at 120K Kms. Cost is around 7500+Taxes.
revved_up is offline   (1) Thanks Reply With Quote
Old 29th October 2018, 14:09   #907
BHPian
 
Kosfactor's Avatar
 
Join Date: Oct 2018
Location: bangalore
Posts: 125
Thanked: 215 Times
Infractions: 0/2 (9)
Default Re: Renault Duster AWD : Official Review

Quote:
Originally Posted by revved_up View Post
Pre 2015 Dusters need timing belt replacement at 120K Kms. Cost is around 7500+Taxes.
Many thanks my friend. I hope there are no additional zeros in that, but nevertheless it lasts this long, so i guess it's okay.
Kosfactor is offline   Reply With Quote
Old 29th October 2018, 14:20   #908
Tgo
BHPian
 
Tgo's Avatar
 
Join Date: Apr 2011
Location: Pata(l)-Jaipur
Posts: 404
Thanked: 322 Times
Default Re: Renault Duster AWD : Official Review

A belt is designed to go through a certain number of cycles (lets say revolutions). If the duty life of the part is reduced to 60,000 km for new models without change in the load it handles, the only thing that has changed is the quality of the parts itself. Needless to say the part should be cheaper as well. But Renault has not revised the price.

A tactic employed to please the dealers in order to earn higher profits which is required since poor sales figures of the product bring fewer than projected cars to the service centers.

Quote:
Originally Posted by revved_up View Post
@Renault i hope you read this and take this as a genuine feedback.
They are not listening. Practices like this similar to the handling/logistics charges scam all dealerships run, and the manufacturers turn a blind eye to.

Renault is not going to survive. I believe they even lack the funds and more importantly - the will, to even try to mend their ways like Skoda.

Last edited by Tgo : 29th October 2018 at 14:27.
Tgo is offline   Reply With Quote
Old 29th October 2018, 15:33   #909
BHPian
 
revved_up's Avatar
 
Join Date: Jul 2007
Location: New Delhi
Posts: 717
Thanked: 238 Times
Default Re: Renault Duster AWD : Official Review

Quote:
Originally Posted by Tgo View Post
They are not listening. Practices like this similar to the handling/logistics charges scam all dealerships run, and the manufacturers turn a blind eye to.

Renault is not going to survive. I believe they even lack the funds and more importantly - the will, to even try to mend their ways like Skoda.
Agree. I have "still" lodged a formal complaint with Renault which they have smartly diverted to dealership again.
Lets see.
revved_up is offline   Reply With Quote
Old 30th October 2018, 18:13   #910
Tgo
BHPian
 
Tgo's Avatar
 
Join Date: Apr 2011
Location: Pata(l)-Jaipur
Posts: 404
Thanked: 322 Times
Default Re: Renault Duster AWD : Official Review

Quote:
Originally Posted by revved_up View Post
Agree. I have "still" lodged a formal complaint with Renault which they have smartly diverted to dealership again.
Lets see.
They are crooks of the first order. You stop having faith in them when, instead of taking up the issue with the dealer themselves, they divert you to deal with them.

At Maruti Suzuki, complaints are handled from the company end. A guy coordinates with you and the dealer and sees if there is merit in your case - accordingly action is taken.

Renault have posted a Co-Tech (Renault Employee) at each dealership to handle technical complaints and issues. Usually he is sucks up to the dealers so will not divulge you anything which the dealer doesn't want you to know.
Tgo is offline   Reply With Quote
Old 30th October 2018, 21:30   #911
Distinguished - BHPian
 
4x4addict's Avatar
 
Join Date: Nov 2007
Location: Chennai
Posts: 4,072
Thanked: 2,753 Times
Default Re: Renault Duster AWD : Official Review

Quote:
Originally Posted by revved_up View Post
Rear Differential oil change(this was being done at my request) As per SA this is a not needed to change in lifetime. - 1300

Can you please share the copy of the bill. I am curious as the what oil they put and what is the labour bill for it.



Quote:
Originally Posted by revved_up View Post
@Renault i hope you read this and take this as a genuine feedback.

Cost of parts and maintenance is definitely going to kill Renault. For a car that is sold from 10 to 16 lakhs, the cost of some parts and service items are exorbitant.
4x4addict is offline   Reply With Quote
Old 19th November 2018, 23:09   #912
Distinguished - BHPian
 
Samba's Avatar
 
Join Date: Apr 2013
Location: Kolkata
Posts: 1,067
Thanked: 7,254 Times
Default Re: Renault Duster AWD : Official Review

Quote:
Originally Posted by Touringlawyer View Post

I would urge you to put the entire episode on record and write to customer@renault.com with cc to Renault India's CEO at sumit.sawhney@renault.com (got this email id from internet through google search). Also, tweet to Renault India on their official Twitter handle.
Sorry for replying late. Earlier this month, i mailed to Renault by the mail Id provided by you. The very next day, i got a call from a Renault official and they even sent a technical team from Chennai to Kolkata to address the problem.

My friend having a 10 months old Duster AWD was facing a similar issue (fluctuating rpm) and it was diagnosed as a faulty injector.
Sadly due to my tight work schedule i couldn't take my car on that day but i was assured, if anything goes wrong they will attend my car in priority basis.

Thanks a lot for this pointer. It really worked.

Last edited by Samba : 19th November 2018 at 23:18.
Samba is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
Renault Duster : Official Review GTO Official New Car Reviews 5895 20th November 2018 04:54
Renault Duster AWD launched at Rs. 11.89 lakh (pg. 15) sarathlal The Indian Car Scene 307 15th October 2014 13:52
Renault Duster AWD - Quick test report nikhilmadgavkar Test-Drives & Initial Ownership Reports 25 13th October 2014 10:56
Renault Duster : Official Launch Report parrys The Indian Car Scene 758 21st July 2012 20:36


All times are GMT +5.5. The time now is 11:40.

Copyright ©2000 - 2018, Team-BHP.com
Proudly powered by E2E Networks