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![]() | #301 |
BHPian Join Date: Oct 2013 Location: Mumbai
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| ![]() And 2 weeks later Skoda is still at it. No mention of the refund - no calls being received, no reply from the customer care, nothing at all. So I shot them another mail today, - and below is the exact message I've sent them. " And again- it's been 15 days since I've registered my complaint with Skoda Customer care - and cancelled my booking with Skoda JMD due their abysmal response and continuous lies about the delivery date of my vehicle. The only reply I received from Skoda Customer care is "Kindly share your contact details to address your concern immediately. I shared my details - and 2 weeks later there's not a single word from Skoda. I have tried calling on both the numbers of the Salesperson by the name of Nikhil from Skoda JMD (Vashi), and on the number of Rupesh (one of the senior managers of Skoda JMD Thane). I have also posted my grievience publicly online on Team BHP - and have already got many people who have read read the post to reconsider their Skoda bookings. This is exactly what I feared when I booked a Skoda vehicle - and this is exactly what happened. I am attaching proof of my message which was read by Rupesh and has still not bothered calling me back. Now I am going to be forced to start posting links to the thread on Social Media - something I never wanted to do, and never thought I would have to. It's shameful that Skoda takes this long just to process a simple refund, and even more shameful that the official customer care of Skoda India did not do anything after I posted my complaint and shared my contact details. And this is for a customer Skoda had not even aquired yet - so I dread to think about what happens to existing customers. I have paid Rs 50,000 to book the vehicle with 100% assurance of a delivery date and a guarantee of refund if that date was exceeded. And I am currently being forced to beg for the money back. Well done Skoda. Well done JMD. And thank you Mr Rupesh and Mr Nikhil for not receiving my calls or returning them. " I've also attached a picture of the WhatsApp messages being ignored by the JMD Manager at Thane at the end of the mail. So yeah - fingers crossed still. I'm probably going to have to drive the actual showroom and find out what's happening then. |
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![]() | #302 | ||
Distinguished - BHPian ![]() Join Date: Jul 2006 Location: Bangalore
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Automatic Start Stop ---- It works only when engine temperature has been reached and the Climate Control has achieved the target temp. The message you are seeing is normal. It was probably soon after you had started your car after a long time parked. Quote:
Last edited by manson : 22nd January 2019 at 00:23. Reason: Typo. | ||
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![]() | #303 | |
BHPian Join Date: Aug 2016 Location: Bangalore
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Automatic Start Stop started working again. I’ve realised that around 12 conditions need to be met for it to work. So, most probably something would not be ticking the box that day. ![]() | |
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![]() | #304 |
BHPian Join Date: Oct 2013 Location: Mumbai
Posts: 66
Thanked: 275 Times
| ![]() And finally - some good news. I got a call back from the regional manager of Skoda the instant I shot a mail to Mr Ashutosh Dixit, CEO Skoda India. The Regional manager was a thorough gentleman and called the manager of the dealer who was not answering my calls while I was on call - and politely but firmly made him confirm on a fixed date for the refund. It's now promised on the 5th of October. He then went on to give me some good news, and some bad news. The bad news was that Skoda has stopped bookings for the RS for this year - and "may resume" it in 2019. A couple of dealers have informed me that the Superb Sportline could be the reason for this halt - since it's supposed to share it's powertrain with the Octavia RS. There's also word of the L&K variant of the Octavia being launched with the Virtual Cockpit soon in India as well - and I'm assuming that will come with a rise in price also - so for those about to purchase one, or might make sense to hold on for a bit. I've used the Virtual Cockpit in the Audi A4, and it is genuinely the most brilliant thing I've used - functional, readable, focused and precisely customisable to show all the information you'll ever need. The Skoda regional manager then went ahead and said he would personally try to see if there were any extra vehicles with any dealers other than JMD (since I insisted and was hell bent on not purchasing the vehicle from someone who doesn't care about customer satisfaction) that were available in or around Mumbai - there seems to be one opportunity that looks like it might work out. So fingers crossed for this one - because it's seemingly too good to be true. That was the good news. Which leads me to the final take-away from this entire episode. I can't believe I'm actually saying this - but I think Skoda India has gotten better than what I've read they used to be like. The moment I sent a mail higher up - I got a call back within an hour - and they ensured I got word from the dealer and apologised profusely for the inconvenience caused. They also went out of the way to keep me in the loop about their internal discussion with the dealer - which goes to show that the Skoda experience could very well be relative to the individual dealer. But more importantly, it seems like Skoda's keeping upto its promise of escalating complaints when contacted by a customer directly. So I'm hoping they continue on this streak. |
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Senior - BHPian | ![]() Quote:
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![]() | #307 |
BHPian Join Date: Oct 2013 Location: Mumbai
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| ![]() Okay - here's some troubling news - it seems like the Skoda Octavia RS Indian website page has been removed. I have it bookmarked, so it was strange that it redirected me to the regular octavia page when I checked today. The listing for the car from the Skoda India website in the models section has also been removed. It's been replaced with the Skoda Superb Sportline, with a "coming soon" under it - which is probably in tune with what the Skoda representative I'd spoken to told me - that there is a possibility the Octavia RS was only a limited run, and might or might not resume sales in India. Maybe they think the Superb with the same 2.0 litre engine might fill in that gap. |
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![]() | #308 |
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![]() | #309 |
BHPian Join Date: Aug 2016 Location: Bangalore
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| ![]() I’ve filled 4 full tanks of fuel in my Skoda Octavia vRS till now. Twice with Speed 97 Octane petrol and twice with Indian Oil extra premium. Here’s a comparison: In city conditions: The performance of Speed 97 over normal petrol is incremental at best. It’s hard to understand the difference especially below 2000 rpm and one would seldom cross this range in a city like Bangalore. In terms of fuel consumption, the improvement is not more an extra km to a litre. 2) On highways: There is a drastic and exponential change in performance. For instance: When filled with 97 Octane furl, even at a speed of 90 kmph, if you push the pedal, there is an acceleration pushback that you get. This vanishes when filled with normal petrol. Net/net: When on the highway and if you get a chance use a 97 or 99 octane petrol, whereas, within city limits a normal 91 octane petrol will work just fine. |
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![]() | #310 | |
BHPian Join Date: Oct 2015 Location: Ahmedabad
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![]() | #311 | |
Distinguished - BHPian ![]() | ![]() Skoda Octavia RS sold out for 2018 . Octavia RS may be re-introduced to Skoda’s India line-up next year. Quote:
Link Last edited by volkman10 : 10th October 2018 at 13:44. | |
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![]() | #312 | |
Newbie Join Date: Oct 2015 Location: Bangalore
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![]() | #313 | |
BHPian Join Date: Aug 2016 Location: Bangalore
Posts: 26
Thanked: 46 Times
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2) HP pump on old airport road, murugeshpalya stocks 99 Octane fuel. However, I am not aware of the price. | |
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![]() | #314 | |
Senior - BHPian | ![]() Quote:
Do let us know if there is any difference with 99 octane fuel as well please! | |
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![]() | #315 | |
Senior - BHPian | ![]() Quote:
For modern DI turbo petrols, Power 99 is the best fuel out there. | |
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